Proven inaccurate records I’ve discovered over 25 soft searches by this mobsfrom my bank , thanks, All related to organisations I’ve never had links with , so from that I’m entitled to assume t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very poor performance.Fob you off with email after email repeatedly with generic responses not really getting anywhere even after providing proof attached to emails I sent.I had enough so had to put... Mehr ansehen
Unfortunately, we are not able to make a choice. TransUnion collects our data and sadly in my case incorrect data is presented in my report. I have been trying to fix this for the last two months.... Mehr ansehen
I recently dealt with TransUnion regarding an issue on my credit file, and I was genuinely impressed with how smooth the whole process was. Their team responded quickly, explained everything in plai... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Kontaktinformationen
One Park Lane, LS3 1EP, Leeds, Vereinigtes Königreich
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
2,5
Mangelhaft
508 Bewertungen
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Unfair
Unfair, I paid it in full and it damaged my credit file for 6 years.
Unfair, unjust....
Advice: if anyone pays his ticket in full, you should not punch them for 6 years.
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Hatem
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Like banging your head against a brick wall
Lazy cut and paste replies to complaints that completely miss the point.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
TERRIBLE !!
TERRIBLE !!
I’ve contacted them 3 times now to tell them I AM on the electoral roll, it takes them up to 28 days each time to check the evidence proving I’m on there & they still send back another ‘we’ll get back to you in up to 28 days’
Terrible service 24/7
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Very poor customer support – no real help provided
I’ve been dealing with TransUnion regarding an incorrect entry on my credit report and contacted Jessica from their Consumer Services team. Unfortunately, all I’ve received are repeated requests for the same information that’s already visible on my credit report.
They keep passing you around in circles instead of actually helping or investigating the issue. What customers need is real support and action, not automated replies or requests that delay everything. Very disappointing experience.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Stelian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
This site is wrong they shouldn’t be…
This site is wrong they shouldn’t be allowed to keep reports on people credit score it seems that anyone can write anything about anyone with no evidence I had good credit score all my life now I carnt even get acomadation because this site let someone put unpaid debt on my credit report and I don’t owe anything
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Christopher
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Very friendly conversation
Very friendly conversation
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Deb
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I had a lot of trouble informing…
I had a lot of trouble informing transunion UK. Have to keep sending emails. Still had know up dates .having to phone a round to check my the information on my files
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Frances
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
Thank you.
Victoria
Excellent support as victim of fraud…
I have been victim of possible fraud and Transfer Union responded very promptly in order to protect me from unauthorised credit searches. Samantha gave me additional information so I could contact other credit organisations in order to alert them and she and the team looked into the disputes I raised very quickly
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Sharon
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience and I have passed your comments on to Bryan.
Thank you.
Victoria
Antwort von TransUnion UK
Hi Emma
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Slow but getting there
Slow to sort out a mistake by a company but getting there
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi John
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
Thank you.
Victoria
Bryan was very informative
Bryan was very informative, patient and helpful
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Louise
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience and I have passed your comments on to Bryan.
Thank you.
Victoria
Absolutely shocking that I have to beg…
Absolutely shocking that I have to beg to see my own data. These people are arrogant and nasty.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Ronald
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Antwort von TransUnion UK
Hi Santokh
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Staff not competent, lack of transparency and professionalism
TransUnion included incorrect information that negatively impacted my credit score. However, the most frustrating part of my experience has been the lack of access to competent professionals. The customer service phone line only connects you to representatives who are unable to take any action on your file or score. The email support has been handled extremely poorly, resulting in me having to repeat and forward the same information over and over again, often to different representatives who hadn’t reviewed previous correspondence or understood the case.
I have also been given incorrect and misleading information in emails, such as the statement: "Credit scores are solely for your reference only, meaning no financial account provider will see or view your credit score; they view your credit report and make lending decisions based on that information." This is false.
It took approximately 20 emails and 5 phone calls to resolve a single incorrect debit entry on my file. To add context, I resolved the same issue with another provider in just 1 email and 1 hour.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Arianna
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Transunion is the worst credit union I…
Transunion is the worst credit union I have ever had the displeasure to need. A single underpayment almost 16 months ago has held my credit score in a vice grip, acting like I'm not fully paying my utility bills and mortgage. I'd give them the worst credit score imaginable.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Michaela
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
⭐ 1 Star – Absolutely Disgusted at the Tone and Conduct
I’m absolutely disgusted at the tone of the email I received this morning from TransUnion. The response was abrupt, dismissive, and shockingly unprofessional for a regulated credit reference agency.
After weeks of trying to obtain my statutory credit report - a legal right under Section 158 of the Consumer Credit Act 1974 - TransUnion continue to misrepresent the law, insisting they have “one calendar month” to respond as if this were a general data request under GDPR. That’s simply false. HM Treasury have confirmed in writing that failure to provide a statutory report is a criminal offence, yet TransUnion ignored this entirely.
Their latest email was not only defensive and condescending, it ended by refusing to enter into further correspondence - even though my request remains unresolved. That kind of arrogance and disregard for customer rights is unacceptable from any company, let alone one handling sensitive personal data.
The conduct I’ve experienced raises serious questions about TransUnion’s compliance, accountability, and attitude toward lawful data access. I will now be referring the matter to the Information Commissioner’s Office and the Financial Ombudsman Service for investigation.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Jason
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the service you received.
We’ve passed your comments to the relevant team for review and investigation. The concerns you’ve raised are being looked into thoroughly, and you will hear back from us as soon as the investigation is complete.
We appreciate your patience and the opportunity to address this properly.
Thank you
Victoria
This company does not update properly
This company does not update properly
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Tony
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Every month my credit score goes up and…
Every month my credit score goes up and down ..
why
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Charlie
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The worst company ever
Why is the government allowing such a company to exist??? They lied about everything they claimed that am not in the electoral register on my account I don’t know why they claim that because ever since I registered about 20 years ago I am on the register on every address I have leave .
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Musa
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Significant delay
There is such a significant delay in TransUnion recognising my changed address. I moved a year and a half ago, changed the electoral roll records promptly, but TransUnion are still behind. Penalising my credit score and limiting the financial products I can access. I've already reached out and nothing has changed.
The other two agencies recognised very quickly.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TransUnion UK
Hi Eli
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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