Today I had a luxury gel pedicure with callous removal and arguably one of the best pedicures I’ve had with Avanisha. She was gentle, asked if pressure, temperature of water and if I had any tender po... Mehr ansehen
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Das sagen Bewerter
First time customer at Townhouse Bank. Awesome experience! Insha and Priya made took care of me. Insha suggested colors which I like very much both polished on my pedicure and cat eye on my manicure.... Mehr ansehen
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Thank you to Ramune at Townhouse Canary Wharf for an amazing gel pedicure. She was also really understanding I ran slightly late because I got lost in the mall.
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“I have been a loyal client at Townhouse Guilford for around18 months, visiting regularly and bringing several friends and family for treatments. So it was deeply disappointing when my appointme... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
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Vereinigtes Königreich
- townhouse.co.uk
4,2
Gut
1811 Bewertungen
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Das haben sich andere Leute angesehen
Don’t go here
Went to book gel pedicure. Only one client. Apparently fully booked for 3 days so had to use a machine and I was booking a £77 pedicure for 3 days time as there was no other option. Too complicated! Stupid system. Where is proper CUSTOMER SERVICE. Doesn’t exist. Going back to my normal place. Don’t bother with a place who think we are all machines plus it was not fully booked
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you for your Townhouse Review, our customer care team have tried to reach out to you but we do not have your details on our system, please do contact our customer care team via email customercare@townhouse.co.uk as we would love to hear more about your experience and hopefully find a resolution as we value and appreciate all of our customers at Townhouse. Love, Team T x
I love doing my nails at town house
I love doing my nails at town house
They are professional and very clean
Danielle is best at doing my nails . I always do my nails with her because she is very professional and focuses a lot when she works.
Thank you Michaela for the best pedicure
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Perry, thank you for such a lovely review! It’s fantastic to hear that you always enjoy your visits to Townhouse and appreciate the cleanliness and professionalism of our team.
We’re especially happy to hear how much you enjoy having your nails done by Danielle — we’ll be sure to pass your kind words on to her. And a big thank you for recognising Michaela for your wonderful pedicure too!
We can’t wait to see you again for your next visit!
Team T x
Professional
Professional
On time
Clean and a completely comfortable experience
My appointment was with Megi and she was exceptional 😍
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Sanam, thank you for your lovely feedback! We’re so pleased to hear you found your experience professional, punctual, clean and comfortable.
It’s wonderful to know that Megi was exceptional and made your visit such a positive one. We’ll be sure to share your kind words with her!
We look forward to welcoming you back to Townhouse again soon.
Team T x
Perfect pedicure with Usha
Usha was fantastic - very kind, professional, and meticulous. French polish looks fab and would definitely recommend
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Rebecca, thank you so much for your lovely review!
We’re thrilled to hear that Usha was so kind, professional and meticulous throughout your appointment, and that you’re loving your French polish!
We’ll be sure to pass your wonderful feedback on to Usha — she’ll be delighted to hear it. Thank you for recommending us, and we look forward to welcoming you back to Townhouse soon!
Team T x
Inappropriate nail artist and poor customer service
I had a very distressing experience in the Liverpool St branch where a nail artist repeatedly told me I “definitely” had cancer and was going to lose my fingernail (and maybe my thyroid!)
I left in floods of tears and then spent days chasing their customer service team for a response.
When I finally got one they refunded me my money with a generic apology email.
Given the distressing nature of this incident and the fact I had to repeatedly ask for a resolution (because they’re sooooo busy!) a refund is the minimum I expect.
Don’t bother going here. Some of the nail artists are excellent, but their customer service team do not seem to value their loyal, long term customers.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Brooke, thank you for taking the time to share your feedback.
We’re truly sorry to hear about the distress caused by your experience at our Liverpool Street salon. We take the concerns you’ve raised very seriously and completely understand how upsetting and frightening this must have been.
We are currently conducting an internal investigation into the circumstances surrounding your visit, and your feedback has been shared with the relevant team for a thorough review.
We have also replied to you directly via email and refunded the service. If you would like to follow up further, please reply to our email and we’ll be happy to continue the conversation with you directly.
We’re very sorry again for the distress and frustration caused, and we appreciate you bringing this to our attention.
Team T x
Antwort von Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
I had a great pedicure by Priya who was…
I had a great pedicure by Priya who was lovely!! Would definitely recommend!
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your lovely review! We’re delighted to hear you had such a great pedicure with Priya and that she made your experience so enjoyable.
We’ll be sure to pass your kind words on to Priya — she’ll be so pleased to hear them! Thank you for recommending us, and we look forward to welcoming you back to Townhouse soon!
Team T x
The luxury manicure lasted less than an…
The luxury manicure lasted less than an afternoon. I was told at the salon that I was able to return if there were any issues within 7 days as long as I alerted customer services. When I contacted customer services I went back and forth for 4 days. having to repeatably go over details and then finally only to be told that as this was regular polish they couldn't make any guarantees despite being told I could return by the technician at Kings Rd London branch. I won't be going back. It was very expensive and the customer service was very poor.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi there, Thank you for taking the time to share your feedback.
We’re very sorry to hear that your Luxury Polish Manicure did not last as expected and, in particular, that you found the process of contacting our Customer Care team frustrating.
As your review is anonymous, unfortunately we’re unable to identify your booking or account and therefore can’t reach out to you directly. We’d really appreciate the opportunity to look into what happened and offer a resolution.
Our Flawless Finish Guarantee applies to gel services only, as regular polish does not have the same longevity or durability as gel. However, we’re sorry for any confusion caused by the information provided to you in the salon.
Please email us directly at customercare@townhouse.co.uk with your appointment details, and we’ll be very happy to look into this further and see how we can help.
Team T x
Flawless Nails
Juchi at Bank did an incredible job, detailed and flawless nails. Highly recommend ☺️
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your lovely review! We’re thrilled to hear that Juchi did such an incredible job and that you’re so happy with your detailed and flawless nails.
We’ll be sure to pass your wonderful feedback on to Juchi — she’ll be delighted to hear it! Thank you for recommending us, and we look forward to welcoming you back to Townhouse Bank again soon.
Team T x
£100 for the Worst Experience Ever!!
UPDATE:
Updating my 1 star to 3 as Monica from customer service reached out to me and was lovely. She was sincerely apologetic for the experience I had and offered a generous resolution / gesture of goodwill. Thank you Monica. Appreciate your help and effort to improve my experience.
ORIGINAL REVIEW:
As someone who has had their nails professionally done every three to four weeks for the past eight years, I can confidently say that Townhouse provided the worst nail and customer-service experience I have ever had.
I paid £100 for a BIAB manicure at Petit Townhouse Mayfair on 31 July. The in-store experience was pleasant enough - but frankly, at that price, it should be. The real test is the quality of the manicure and how a business responds when something goes wrong. Townhouse failed spectacularly on both counts.
Less than two weeks later, one of my nails began breaking halfway down the nail bed. I switched from Shellac to BIAB specifically because of its strength and have had BIAB applied elsewhere at least 15 times without ever experiencing this.
I initially wasn’t even asking for a complimentary repair. I simply wanted to book an appointment to have one nail fixed. There was no option to book a repair online, the phone line stated that customer service was unavailable by telephone, and the WhatsApp system repeatedly sent me back to the main menu. Even asking to speak to a human resulted in being redirected to the same automated menu.
With no other way to get help, I left my office in Fitzrovia and walked to the nearest Townhouse salon. A member of staff initially told me I could return at either 12:30pm or 1pm. However, after taking my details, she then said neither appointment was available and that I would have to come back another day. I asked whether she could check availability at another salon, as there was literally no way for me to book a repair myself. She told me to call customer service, even after I had explained that Townhouse does not offer customer service over the phone.
She then took my details again and promised to contact customer service on my behalf and come back to me with a solution. Nobody ever contacted me.
I eventually managed to reach someone through the “Leave Feedback” option on WhatsApp. I was told it would cost £15 to repair the nail. When I explained the premature breakage and the appalling experience I had already had trying to arrange the repair, there was no apology, no accountability and no meaningful attempt to help.
That was a week ago. Since then, two more nails have broken and completely ripped off - three broken nails from a £100 BIAB manicure in the space of three weeks. This is not the durability or quality anyone should expect from BIAB, let alone from a salon charging premium prices.
Townhouse appears to have invested heavily in creating a polished, luxurious in-store image while making itself virtually unreachable the moment a customer has a problem. Premium pricing means very little when the product is poor and the aftercare is practically nonexistent.
So, if you want to spend £100 on a weak BIAB manicure that breaks within weeks - and then waste your time navigating an endless automated system, visiting salons in person and chasing staff who never contact you - Townhouse is the perfect place.
I will not be returning.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Kiara, thank you for taking the time to share such detailed feedback.
We’re truly sorry for the frustration and disappointment you experienced, particularly with the nail breakages and the difficulties you had when trying to contact us afterwards. Our 7-Day Flawless Finish Guarantee covers issues with gel services caused by an application or product fault within seven days, but unfortunately does not cover nail breakages, as these can be caused by pressure on the nail plate or the condition of the natural nail.
We’ve reached out to you directly via email to discuss your experience further and offer a goodwill resolution. We sincerely hope to hear from you so we can address your concerns personally.
Team T x
Great pedicure experience
Great pedicure experience as always at Townhouse. This time I had a Signature Polish Pedicure with Courtney at the Jubilee Place branch. Exceptional pedicure, aftercare instructions and all round lovely customer service.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your wonderful review! We’re delighted to hear that you had another great experience at Townhouse and that Courtney provided such an exceptional Signature Polish Pedicure.
It’s lovely to know that you appreciated the aftercare advice and the overall customer service too. We’ll be sure to pass your kind feedback on to Courtney — she’ll be so pleased to hear it!
We really appreciate your continued support and look forward to welcoming you back to Jubilee Place again soon.
Team T x
Holly and Amy were amazing when me and…
Holly and Amy were amazing when me and my mum came today!! Our nails look gorgeous and we had such a nice time, thanks so much!!
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your kind words! We’re thrilled to hear you had such a lovely experience with Liza and enjoyed your Luxury Pedicure. It’s wonderful to know that her professionalism and friendly approach made your visit so enjoyable.
We’ll be sure to share your lovely feedback with Liza — she’ll be delighted to hear it! We look forward to welcoming you back to Townhouse again soon!
Team T x
I had a Really good experience with Liza
I had a Really good experience with Liza. I chose the luxury pedicure and she was very professional and friendly.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your lovely review! We’re delighted to hear you had such a great experience with Liza and enjoyed your Luxury Pedicure. It’s wonderful to know that you found her both professional and friendly.
We’ll be sure to pass your kind feedback on to Liza — she’ll be so pleased to hear it! We look forward to welcoming you back to Townhouse again soon.
Team T x
Great pedicure!
I had a great pedicure with the lovely Anaita today in the Edgware Road branch, in fact it was the best pedicure I have had in a long time and I wouldn’t hesitate to go back. Great experience all round.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a great experience at our Edgware Road salon and that Anaita gave you the best pedicure you’ve had in a long time!
We’ll be sure to share your lovely feedback with Anaita — she’ll be so pleased to know how much you enjoyed your treatment. We really appreciate your kind words and look forward to welcoming you back to Townhouse soon!
Team T x
Great service
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you so much for your lovely review! We’re delighted to hear you had a great experience with us. We really appreciate your support and look forward to welcoming you back to Townhouse again soon!
Team T x
Avanisha and Violeta did such a…
Avanisha and Violeta did such a brilliant job today - nails are perfect for my holiday. Townhouse has become my favourite place to get my nails done in London by far
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Helena,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that Avanisha and Violeta did such a brilliant job and that you’re loving your holiday-ready nails!
It means so much to know that Townhouse has become your favourite place to get your nails done in London. We’ll be sure to pass your lovely feedback on to Avanisha and Violeta — they’ll be so pleased to hear it!
We look forward to welcoming you back soon!
Team T x
Nonexistent customer service
Nonexistent customer service
Tried to speak to a human after battling through their chatbot, to just be held in an endless queue. I needed an invoice for my nails but there was nothing on my account, nothing on the FAQs and literally no way of contacting them.
The nails were ok, not the best experience I’ve had. But the quality of the average pedicure paired with the fairly soulless experience for about £75 means I definitely won’t go back. The service on all counts has plummeted.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Sophie. Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and, in particular, the difficulty you had trying to reach a member of our Customer Care team.
We completely understand how frustrating it must have been to navigate the chatbot when you simply needed assistance with an invoice. We’re also sorry to hear that the overall experience didn’t feel as warm or personal as you expected from Townhouse.
We’d be happy to help with your invoice. Our Customer Care team can be contacted via the Contact Us page on our website, through webchat, WhatsApp, or by emailing customercare@townhouse.co.uk.
We appreciate your feedback and will share your comments with the relevant teams as we continue to improve the customer experience.
Team T x
Avanisha & Zaneta were amazing
Avanisha & Zaneta were amazing! Very sweet and did a wonderful job. Highly recommend!
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you for your lovely feedback, Tracy! We're delighted to hear you enjoyed your service with Avanisha & Zaneta. We look forward to welcoming you back to Townhouse soon! Love, Team T x
Maddy was fantastic
Maddy was fantastic, great pedicure with my feet ready for my summer holidays
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you for your lovely feedback, Hazel! We're delighted to hear you enjoyed your service with Maddy. We look forward to welcoming you back to Townhouse soon! Love, Team T x
I am deeply disappointed with my…
I am deeply disappointed with my experience today. I booked an appointment for 9 AM Putney to get a gel nail refill done before heading out on holiday, only to be turned away and met with rigid, unreasonable policies.
When I arrived, the salon refused to service my gel nails, claiming they only do refills if the initial gel set was done at their shop. There was absolutely nothing on their website stating this restriction.
To make matters worse, when I simply asked if they could just fix or refill a single broken nail instead, they flatly refused that as well stating it was an "all or nothing" policy for the full set.
Turning customers away at the last minute over unadvertised policies is terrible customer service, especially when someone is trying to get ready for a trip. I am extremely disappointed and will not be returning.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you for sharing your feedback. We’re very sorry to hear about your experience.
We’d really like to look into your experience further, but unfortunately we’ve been unable to locate your customer profile from the information provided. Please contact our Customer Care team at customercare@townhouse.co.uk, so we can locate your booking and investigate this with the relevant team. Love, Team T
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