Today I had a luxury gel pedicure with callous removal and arguably one of the best pedicures I’ve had with Avanisha. She was gentle, asked if pressure, temperature of water and if I had any tender po... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Another set of disappointing experiences with Townhouse. NOT a criticism of your staff, who work hard for shockingly little pay. My frustration is with the company who really do not seem to understand... Mehr ansehen
First time customer at Townhouse Bank. Awesome experience! Insha and Priya made took care of me. Insha suggested colors which I like very much both polished on my pedicure and cat eye on my manicure.... Mehr ansehen
Unternehmen hat geantwortet
Thank you to Ramune at Townhouse Canary Wharf for an amazing gel pedicure. She was also really understanding I ran slightly late because I got lost in the mall.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Kontaktinformationen
Vereinigtes Königreich
- townhouse.co.uk
4,2
Gut
1811 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Townhouse Nail Salon Birmingham
Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- really took the time to listen to what I wanted and delivered a great result. Great experience, skilled staff - beats the high street salon by a golden mile. Highly recommended
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Thank you for such a wonderful review!
We're delighted to hear you had such a great experience at our Birmingham salon. It’s fantastic to know that your Nail Artist took the time to listen to exactly what you wanted and created a beautiful cat eye mirrored effect that you loved.
We’re especially pleased that our team's friendly service and attention to detail stood out, and your comment about us "beating the high street salon by a golden mile" truly means a lot to us.
Thank you for your recommendation, and we can't wait to welcome you back for your next nail appointment!
Love, Team T x
Seren was super lovely and efficient
Seren was super lovely and efficient, I’m so happy with my nails!!
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Edie. Thank you so much for your lovely review!
We're delighted to hear that Seren was so lovely and efficient, and that you're so happy with your nails. We'll be sure to pass on your kind words to her.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Quality of Gel Polishes
I have been visiting Townhouse every 3 weeks or so for around 3 years and had been pleased with my manicure. However they have introduced their own range of gel polishes and frankly the quality is dreadful quite apart from the fact that the choice of colours is very very limited. The worst of it is I have had my nails peel off for the third time and this has only happened with their own range of polishes. At over £50 a time I am now going to have to find somewhere else to have my nails done.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Dawn. Thank you for taking the time to leave a review and for your loyalty to Townhouse over the past three years.
We're very sorry to hear about your recent experience and the issues you've encountered with your gel manicure. We completely understand how disappointing this must be, particularly as you've previously been happy with your appointments.
We do offer a 7-Day Flawless Finish Guarantee on all full gel services, and we'd love the opportunity to look into this further for you. Unfortunately, we can only see your first name on Trustpilot, which makes it difficult for us to locate your account and contact details.
Please could you get in touch with our Customer Care team at customercare@townhouse.co.uk with your appointment details and any photos you may have? We'd really appreciate the chance to investigate and discuss this with you directly.
Thank you again for your feedback, and we hope to hear from you soon.
Love, Team T x
Natalie was amazing
Natalie was amazing. Lovely experience will be coming back
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Sophie. Thank you so much for your lovely review!
We're delighted to hear that Natalie took such great care of your nails. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse soon!
Love, Team T x
Don't waste your money.
If i could give a 0 then I would.
My polish only lasted a day, so be warned, they believe that that is ok and my fault really.
I booked luxury performance manicure - UV Top Coat for extended wear, gel-like shine, faster drying and long-lasting wear (up to 10 days) £52 - but apparently there is no guarantee on this. So basically up to 10 days means 1 day only also - I feel mislead, lied to and then fobbed off.
DON'T WASTE YOUR MONEY.
They did offered me a refund ( good will gesture apparently) in a way of credit to have another treatment - I made it very clear to them that if they can't deliver what they advertise/promise, then I have no desire to ever return to their salon (any of them) - and that's my problem, not theirs in their eyes.
Shocking communication, terrible customer service . BE WARNED
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Martina. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We can see that our Customer Care team have reached out to you to resolve this matter.
Love, Team T x
Leonie was great and did a fantastic…
Leonie was great and did a fantastic job with my damaged, outgrown nails! Super friendly and accommodating. Highly recommend :)
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Jess. Thank you so much for your lovely review!
We're delighted to hear that Leonie took such great care of your nails and helped transform them.. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
I loved my nails
I loved my nails! Dyashti in Glouscester Road was super lovely and the service was fantastic. I will be coming back very soon!
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Luisa. Thank you so much for your lovely review!
We're thrilled to hear that you loved your nails and had such a fantastic experience with Dyashti. We'll be sure to share your kind words with her, she'll be delighted to hear them.
Thank you for your support, and we can't wait to welcome you back again very soon!
Love, Team T x
The nail technicians Isha and Dahmina…
The nail technicians Isha and Tahmina were very attentive and did a fantastic job.
Tahmina was espically good at giving nail care advice and assisting with choosing the right colour for me
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Sharlene. Thank you so much for your wonderful review!
We're delighted to hear that Isha and Tahmina provided such attentive service and did a fantastic job. It's especially lovely to know that Tahmina's nail care advice and help with choosing the perfect colour made your experience even more enjoyable.
We'll be sure to share your kind words with both Isha and Tahmina — they'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Antwort von Townhouse
Hi Emma. Thank you for your review!
We're delighted to hear that you had a great experience with us. Your feedback means a lot to the team, and we're so pleased we could make your visit an enjoyable one.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Rose and Stef were amazing
Rose and Stef were amazing, I came in for my wedding manicure and pedicure and they made sure I was so happy with everything and gave me advice on colours. I’m so happy with the result!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Lola. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
I thought they had Gel Bottle inc nail…
I thought they had Gel Bottle inc nail polishes and that was why i booked through them, because i love their colours. I was shown their own production of gel nail polishes which are a bit translucent and not as vibrant as gel bottle. I don't think they should have changed their color selection, the colours were limited as well. the price was also too much, i booked express with gel removal which costs £47. for £50 in most places they do a russian manicure including gel removal while using gel bottle colors. the practitioner seemed good, although since i didn't have manicure done i can't be totally sure about that either yet. i would choose russian manicures over this next time.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Chidem,
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations.
We recently transitioned to our own Townhouse professional gel range across all salons. Our products have been developed to deliver long-lasting results and support nail health, though we appreciate that colour preferences are personal and that our current selection may not have matched what you were looking for.
We're pleased to hear your nail artist made a positive impression, and we'll be sure to share your feedback regarding colour choice and value with our team as we continue to evolve our product range.
Thank you again for taking the time to share your thoughts.
Love, Team T x
Poppy and daman were fantastic today
Poppy and daman were fantastic today. I felt very pampered!
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Harriet. Thank you so much for your lovely review!
We’re delighted to hear you were happy with both Poppy and Daman’s work and that they made your experience such a friendly one. We’ll be sure to pass your kind feedback onto them both — they’ll be so pleased to hear it. We look forward to welcoming you back again soon!
Love, Team T x
Amazing experience!!
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Margarida. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
A lovely experience as always
A lovely experience as always
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Sue. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
Satisfied customer
Very happy with Banny and Kaelie’s work - very friendly too!
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Sam. Thank you so much for your lovely review!
We’re delighted to hear you were happy with both Banny and Kaelie’s work and that they made your experience such a friendly one. We’ll be sure to pass your kind feedback onto them both — they’ll be so pleased to hear it. We look forward to welcoming you back again soon!
Love, Team T x
Aloof,rude staff
I previously went to your Covent Garden branch and had a great experience. Today i went to Northcote Road and it was very disappointing. The staff were aloof to the point of rudeness -i was there for an hour and not one member of staff even so much as smiled. The manicure and pedicure were ok (nothing special) -I had to tell the manicurist not to stab at my cuticles to the point of pain. They were basically unfriendly. Please don't reply saying you are unable to locate my booking details (as seems to be your standard response )-I booked online,checked in and paid so you have all of my details
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Dawn. Thank you for taking the time to share your feedback.
We’re very sorry to hear that your recent visit to our Northcote Road salon did not reflect the positive experience you previously had at our Covent Garden salon.
We sincerely apologise that the service felt unfriendly and that aspects of your manicure and pedicure were uncomfortable during your appointment. This is certainly not the level of customer care we aim to provide, and we completely understand your disappointment.
We have now been able to locate your booking details and have reached out to you directly via email so we can look into this further with the salon management team and assist you further.
Love, Team T x
The service was excellent with very…
The service was excellent with very friendly and helpful staff. They have a great range of colours and the salons are well designed and comfortable. My toes are officially ready for summer.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Jennifer. Thank you so much for your lovely feedback!
We’re delighted to hear you had an excellent experience with our team and enjoyed the salon environment and colour selection. It’s wonderful to know you’re summer-ready. We look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Amazing service!
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Carlotta. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Antwort von Townhouse
Hi Helen. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Super service and very efficient!
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Townhouse
Hi Samantha. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.