Mr. Daniel,
We feel it necessary to address both the concerns you raised and the way you have expressed your dissatisfaction. Posting your review on every available online platform despite not booking through them suggests an intent to discredit our company rather than offer fair, constructive feedback. This goes beyond acceptable criticism and undermines the professionalism with which we served you.
It is important to note that your negative review appeared shortly after you contacted the Mount Athos service provider directly, asking for an official statement claiming this part of your trip did not happen. This request is unfounded and misrepresents the facts. When the provider declined to issue a false statement, you made the same request to us. We responded promptly and in good faith on 13th June by providing a certificate accurately reflecting the program’s cost. After receiving this, you proceeded to post your negative review across multiple platforms.
Regarding the Mount Athos provider, you chose to work with him directly five years ago during your initial inquiry and agreed to deduct your prior deposit to avoid complications. We covered his costs and communicated directly to ensure the itinerary matched your preferences. The provider promptly executed the program successfully.
Your communication with Athos Tours before your trip was limited to ferry schedule questions, information we had already provided and dietary preferences. After leaving Greece, you requested a document stating the trip was incomplete, citing your early return to Ouranoupoli due to ferry cancellation caused by weather. The provider rightly refused since the program was fully completed. At the trip’s end, he kindly offered to stay with you in Thessaloniki, serve a meal, and accompany you to the airport, showing the care extended throughout.
All archaeological sites and museums on your itinerary were confirmed open well in advance. Any confusion was due to you consulting winter schedules, which we clarified promptly. One museum’s schedule changed but was adjusted before your arrival without disrupting your program.
The driver, though experienced, reported feeling strained by your repeated requests to revisit sites you had already seen. Despite this, he remained professional and completed the itinerary without complaint to you. We chose not to share his feedback at the time to avoid discomfort. Also, gratuities were not included in your package, and you did not offer any, though these are customary and appreciated.
You did not mention the complimentary services we provided, such as the hiking tour guide, offered at no extra cost to enhance your experience. Although initially appreciative, you later requested its removal to reduce your trip cost. Since this was free, no deduction was possible.
Your main issue seems to be the trip cost, which we emphasized repeatedly before booking and which you accepted without objection. Our pricing reflects special agreements with local partners that are confidential and not publicly disclosed.
Throughout, our team showed dedication and professionalism, responding promptly to emails and calls—even late at night or early morning. We answered your questions patiently and courteously, even when repeated. The program ran smoothly, and emergency contacts were available throughout.
We take pride in treating clients seriously and respectfully, as reflected in the many positive reviews we have received. While we regret this dispute, we stand by the integrity and quality of the services provided.
Thank you for your attention to this matter.
