Torus Bewertungen 

Absolutely disgusting with the way they treated my son.
Thinking about taking legal action against torus.
Who in the right mind let's a person stay in a flat with a violent neighbour threatening to kill my son and me.
What a surprise torus can't do anything about it.
They had a meeting yesterday to discuss the issues with the neighbours
23 complaining about them.
Apparently nothing torus can do
So what we have decided is that my son is going back to his flat.
All we need is a list off people who seem fit enough for my son to go back into unsafe environment.
Definitely going to sue the people in the meeting if anything happens to him.

Wouldn't even give them 1 star. My dad was living in his car for 6 months over winter in the snow aged 79 with a heart condition ..and torus only put my dad on a band D. Claimed he wasn't homeless because he had a car to live in and there was a housing crisis. They was no help watsoever just kept fobbing him off passing himfrom pillar to post ..
My dad is 79 years old with a heart condition. .. Worked all his life and said they cannot help him and go seek private landlords.
Torus don't care about there own town people at all. ...

I've been with torus since the beginning of 2019, im incredibly happy with the home I applied for, and have loved every moment in it since. Torus have helped my family from the start. it's sad to see so many bad reviews because honestly I've had nothing but positivity from them, I'd separated from my ex husband and was needing a home for me and my 8 year old autistic child, I applied for a three bedroom and was offered it. I obviously chose a three bed so I was able to accommodate my son's needs and therefore i chose to pay the extra room tax and was happy to do that. Whilst renting these past few years torus have put me through courses to help me get better work and have a better life, I've always worked but due to being alone with no family only part time. Torus put me through for my class 2 licence and then later on my class 1. They funded the whole thing. Not many ppl get that chance in life but they gave me one. I lost my parents at an early age and have always had to rely on myself. This was an opportunity of a life time! They've helped me work towards having a much better life, and comfortable life. Because of them I'm no longer missing meals or struggling. They do all sorts for there tenants in regards to training and helping them live happier lives. I will forever be grateful for the opportunities they have given me. I have a beautiful home my son is happy and I'm happy, and I now have so many possibilities for a career. I couldn't ask for much more! Thank you torus you have made mine and my son's life so much better!

Next door property is own by Torus in Warrington. Having issue for the past 2/3 years with the roof gutter leak from their side. Been raised with my neighbour but there is no resolution, no repair done. First time I spoke 0800 678 1894 today, raised directly with Torus after not hearing from them, but someone was really rude. For now I am leaving 1 start until this matter gets resolved.

This issue is giving us mentally stress.

Was offered a 2 bedroom ground floor apartment but due to me having a dachshund (non registered) therapy dog my offer was declined, I have been on the waiting lists since 2019 due to ongoing issues with the tenants above me resulting in court action placed this year. I have attempted/contemplated suicide on multiple occasions due to increased anxiety attacks and lack of sleep. When this housing association advertises homes they really need to stress the terms and conditions of their future tenants.

Get better work men i have been in this property since march the windows u can put ur hands down them taps loose shower rail hanging down drain in the bathroom stinking the whole property out work men not knowing what to do and there plummers neighbours from hell i cant wait to get away from this vile company my mental health has really gone down since iv been with these horrible housing they must be the worst housing in merseyside in fact i no they are

Wish we hadn’t have bought a shared ownership with them. Buying a home is stressful enough but the directors are an absolute waste of space. We have been waiting and waiting for our completion paperwork to be signed and they don’t even know if and when the directors will decide to flaunt in and grace the offices with their presence.
Couldn’t give a crap about the family behind the purchases

These people are criminals. They take the money and treat their tenants like dirt. 6 months my home was in disrepair due to a faulty circuit board, leaving me with erratic electric supply to my sockets.
Now my boiler has packed up and it has been 3 days of them promising to send someone out and still, no engineer has even looked at the problem!
I feel like an ant trying to stand up to a boot! Nothing I can do because your complaints just get ignored!
They are vile! How are they even allowed to stay in business with this many complaints against them??

Where do I even start!!!! My flat burnt down in June because of faulty wiring in the loft from a PIV (Positive Input Ventilation Unit). These are supposed to be maintained and cleaned regularly - after living there for almost 9 years, Torus have never ONCE been to maintain it. This caused my home to burn down, the roof to blow off and for me to lose every single item I have ever had in my entire life. They wouldn’t let me or my insurers in for 3 months!!! As they were trying to hide or cover up the fact it was their fault until I received the report from the fire brigade confirming faulty wiring in the loft. They put me into in temp property which I am in now but I have had hardly anything from my insurers as they couldn’t gain access to my own flat. They are disgusting. Absolutely disgusting. Plus the property they moved me into also had faulty wiring. Absolute joke. All they care about is rent rent rent. And I now have rent arrears for refusing to pay so guess what? Now taking me to court!!! Finally had enough and been in touch with national newspapers about how people in these properties are treated. And yes, I have started legal proceedings against them.

This HA could not sell a mouse in a pet shop, let alone a new apartment. Slow, poor service and attitude. The person who showed me the apartment for shared ownership led me to believe I had to view quickly in order to secure. As it turned out virtually none of the flats had been reserved. They wanted my £350 reservation fee straight away but I got no receipt for this despite trying to contact them for two weeks! They never answered calls or replied to emails. After being forced to make a complaint they then tried to tell me there was no record of my having paid a reservation fee which turned out to be a complete lie (their accounts dept had already confirmed receipt to sales at the time of speaking to me, which they admitted weeks later, but still had me run around for 2 days trying to prove I had paid). When it went to their solicitors the price of the flat, and my share, had gone up. This was done without consulting me at all and this cunning development covered the discount they said I would get towards white goods! So in effect I was paying for the discount they originally said I would get. They also included a clause saying if I pulled out before completion I would lose the reservation fee. I'm sure this is illegal under government shared ownership policy. As I really liked the flat I still went ahead against my better judgement but later pulled out anyway. They hadn't even registered the property or the block with Royal Mail for post code reasons. No post boxes in the reception area with a vague promise this would be put in soon, though judging by their lies and incompetence to date I didn't trust them about this and so envisaged moving in without being able to receive post and issues registering any services.
Don't go anywhere near this company. They don't care about anyone, other than making money at your expense. Incompetent charlatans!

I have reported pest control a thousand times, NOTHING HAS BEEN DONE. Why am I paying,£113 per month service charge? Do Tours think I'm made of money? They leave the communal back yard a disgrace, and wonder why there are rats/mice.. what am I paying for?????????

We contacted Torus 8 months ago asking them to make a repair to our roof. After numerous complaints which they choose to ignore, we are still waiting. Absolutely terrible customer service.

I called Torus emergency repairs about a leak from my bathroom to the electric & gas cupboard downstairs in my hall. A very kind plumber came within two hours sealed my bath and fixed a loose plug hole. So grateful and thank full.

Avoid this company!!!

We have tried to contact this company as their property has overgrowing trees and shrubs into my parents property.
We are now over 3yrs since complaining and have had one person pop out to see mum.
Didn't leave a forwarding contact number or email even though they are customer services.

There has been damage to both fencing and the greenhouse yet there has been no approach since from this business.

Their helpline is automated and you are kept waiting for ages and then it tends to drop the call.

This company is a joke and I would highly advise never dealing with them.

Very very poor communication from my housing officer, who despite promising to contact me with updates regarding an issue of importance, has not. I have had no choice but to continuously call and write emails multiple times and still to no avail. Torus should be providing a duty of care to their Tennants and the service I have received is less then satisfactory. The complaint is now at stage 2 and looking to involve the housing ombudsmen.

Torus, failing to adhere to their tenancy agreements

I would like to share my experience with Torus, which has been deeply disappointing and frustrating. This company consistently ignores complaints and fails to adhere to tenant agreements, creating an untenable living situation for surrounding residents.

Ignoring Complaints
One of the most egregious issues with Torus is its blatant disregard for tenant complaints from non-tenants. Despite multiple attempts to reach out to management about serious concerns such as abuse, noise, attempted break-in, damage to private property, the company routinely fails to respond. When they do acknowledge complaints, their responses are often dismissive and lack any concrete plans for resolution. This lack of accountability not only undermines trust but also leaves surrounding residents in potentially dangerous and unhealthy living environments.

Non-Adherence to Tenant Agreements
Torus Housing Company also has a disturbing pattern of not honouring the terms outlined in their tenant agreements. The key violations include Safety & Security, ignoring instances whereby a tenant has clearly and evidently broken their tenancy agreement. Despite commitments outlined in their agreement, actions are inadequate and leave surrounding residents feeling unsafe. So much so, forcing people to leave their own homes.

Another is poor communication: communication from the company is sporadic and unprofessional. Important notifications about abusive and disruptive tenants, and other significant issues are either not communicated, passed from one enforcement officer to another, or are simply left undealt with

Impact on surrounding residents
The cumulative impact of these issues is significant. Surrounding residents are neglected, and frustrated. The unsafe environment people are expected to live in adds to the stress and dissatisfaction.

Conclusion
In summary, Torus demonstrates a concerning lack of commitment to its tenants and non-tenants. By ignoring complaints and failing to adhere to tenant agreements, the company creates a living environment that is not only unpleasant but also potentially unsafe. Prospective tenants should exercise caution and thoroughly research their options before considering a lease with Torus. Existing tenants may need to seek legal advice or involve tenant advocacy groups to address these persistent issues.

Living in Haydock Torus62 Social Housing!!! no I am the only poor person here. In fact the flats are for reach people, who live their old mothers there alone, so useful for when they have to go on Holiday. In fact TORUS 62 has in place a system called : PERMISSION TO ENTER OKEachDay which they ask you to sign at the start out of the Tenancy agreement. Means that NURSES?? They write number in this little black box outside of each door and they can enter the flat!!
because of that we cannot close our door from the inside!! Also are not Social Housing here in Haydock if there is a TAXI driver living here!!! Social Houses for well off grow up children so going on holiday not a problem TORUS62 useful method will look after their mother or father. Rich people, big cars flats inside in a terrible conditions. Tenants this spring changed their kitchen all knew, If I had those money I wouldn't be living in a Social Houses, and The Council help to cover up everything!! It's a scandal

Lloyds Bank I been to the bank and I was transferred 500 pound with staff inside the branch with my identity and after 10 minutes unknown number call me and massage me regarding about your payment and asking me over 30 questions and I was waiting on phone almost 30 minutes and his just came and said for more security I’m not believing this this more for my security because everything was clear that’s why I do this think inside the branch so this is for something else that’s why no one not put money on bank anymore don’t waste customer times and teach your staff be more professional

Had problems with rats made holes in the kitchen ceiling also chewed through electricity wires in loft took over a year to change the lagging as was full of rat pee and droppings two years plus no repairs done yet they put the rent up by pounds not pence and most of us get nothing done

I was supposed to have a gas service today, between 12.00 and 17.00 no show or phine call. Also still waiting for a fence, which a car crash through 2 months ago. Quick to put a claim in thought