TimberCut4U Bewertungen 885

TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

From order to delivery everything was as expected I contacted them to find out best timber to use for a door threshold and the service and there knowledge was first class Order to deliver takes a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Received a piece with a bit of damage and reached out customer service - Got a replacement board with no hassle. Really appreciate the service and making it right. Props to Gordon.

Bewertet mit 5 von 5 Sternen

My order of wood was processed well. I was given a 1-week window when it was estimated to be delivered. Towards the end of that window I did contact the company to get an update on the likely dispatch... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent tracking of order and progress and also very helpful when called directly. The packing was far better than many suppliers that send out delicate items! Would definitely use again.

Unternehmen hat geantwortet

Unternehmensdetails

  1. Holzhandel
  2. Holzhandlung

Vom Unternehmen geschrieben

TimberCut4U is an online supplier of quality hardwood, softwood and timber products, available in made-to-order sizes and in a selection of profiles. We offer an extensive range of timber species for all your DIY needs and as part of the James Donaldson Group, are backed by 160+ years of timber expertise.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

885 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

We were very happy with this order

We were very happy with this order. We ordered several specific cuts of European Oak Timber, where the order specified it would be delivered in 10-15 working days and this was the case. It came well packaged and was thankfully left in our front porch as we were out & this was safe to do. We were very happy with Oak as it was well cut and was very similar in colour to the picture and matched our Oak Conservatory really well. If we require any more timber cuts from this company again we will be sure to use them.

1. Dezember 2025
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Antwort von TimberCut4U

Thanks for your very positive review Colin. I'm glad we were able to help with your project and look forward to being of service to you again soon.

Bewertet mit 5 von 5 Sternen

Good product, courier could be better

Ok, bit of a mixed review.... The important bit is the product is excellent, I ordered before Christmas, so expected a delay.. Communication could have been better, got an acknowledgement of the order, then nothing until an email from the courier giving me a couple of days notice. The wood didn't turn up on the day specified by the courier, just as well I hadn't taken a day's leave to wait in, given the recent horrendous weather... It turned up today, the delivery instructions of leaving it under cover down the side of the house were ignored (the joys of a doorbell camera) and it was left out in the wet. I realise a 130 quid order isn't the biggest, but having waited a month and delayed the work on my kitchen only to potentially have it ruined by the courier was a bit disappointing.

The good news is that the packaging has kept it dry, so all good in the end

14. Dezember 2025
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Antwort von TimberCut4U

Thanks for your 5 star review Richard and apologies on behalf of our courier. It's not very often that they cause us issues like this and I'm glad we wrapped it well enough to protect it from the elements. I will take this up with them however and hopefully they will take more notice of instructions.

Bewertet mit 5 von 5 Sternen

Very simple to place an order via the…

Very simple to place an order via the website, communication was great and the product arrived exactly as ordered. Thank you

2. Dezember 2025
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Antwort von TimberCut4U

Thanks for your very positive review Tim. Hope the project went well.

Bewertet mit 4 von 5 Sternen

In line

10mm curve in 2.4 length

2. Dezember 2025
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Antwort von TimberCut4U

Thanks for your positive review. Unfortunately timber will not always be straight and I understand it's not always easy to work with some bends. Have you managed to get your project completed? Please contact me directly if you need to discuss this. Gordon

Bewertet mit 5 von 5 Sternen

just opened the package and I must…

just opened the package and I must admit the sawn and planned wood is just to my total satisfaction.
Thanks

28. November 2025
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Antwort von TimberCut4U

Thank you for your positive 5 star review David. Hope the project went according to plan.

Bewertet mit 1 von 5 Sternen

Terrible product

Terrible product
I order PAR Poplar timber
PAR Should mean planer all round and it should be straight and flat within reason
However when this timber came it was so warped and bent some of it was unusable
And there was also such massive defects that more of it was unusable.
It says on the website to order the exact shorter lengths that you need however I’m glad I didn’t take this advice because if I did I wouldn’t have had enough to complete my job on time.
This product comes at a premium price which is not reflected in the quality.
Would highly discourage anyone from buying from this company.

29. November 2025
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Antwort von TimberCut4U

Thanks for your review Jude, and I'm sorry you've had a bad experience. I don't see any other correspondence from you regarding this. I'm more than happy to discuss and offer replacements if so required, or even a discount on a future order. Please contact me on the office number. Kid Regards, Gordon

Bewertet mit 1 von 5 Sternen

Didn't receive my order

Didn't receive my order. Haven't received any notification or communication at all.

6. Dezember 2025
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Antwort von TimberCut4U

Hi Cymbeline, we didn't reply to your enquiry as our offices were closed for Christmas and New Year. I replied to you as soon as I could on our return to which you thanked me. Could you consider changing your review to something more positive?

Bewertet mit 5 von 5 Sternen

Meranti Timber

The meranti timber I ordered was just as described, and of very good quality. I received the order well within the time given for delivery and am very pleased, when I require further materials I will not hesitate to use Timber4u again.

3. Dezember 2025
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Antwort von TimberCut4U

Thank you for your positive 5 star review John. Glad to have been of service to you and I hope your project went well.

Bewertet mit 4 von 5 Sternen

High-quality product

High-quality product, pity about the slow delivery time

20. November 2025
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Antwort von TimberCut4U

Thanks for your positive review Steven. Glad the Handrail was to your liking. I realise our delivery time is maybe longer than others but we do specify that prior to you placing your order. I can see that we did deliver to you within our estimated time frame. I do hope the project went well for you.

Bewertet mit 5 von 5 Sternen

Sapele timber

Great website, great service and great quality timber. Many thanks.

29. November 2025
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Antwort von TimberCut4U

Thank you for your positive 5 star review Ally. Glad you're pleased with our quality and service.

Bewertet mit 5 von 5 Sternen

Nice piece of wood

Nice piece of wood, ordered the size I wanted and it arrived.
Delivery was a bit slow, but it's nearly Christmas and the piece had to be cut and machined
Will definitely use again

27. November 2025
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Antwort von TimberCut4U

Thanks for your positive review Stephen. We do show our estimated time frame prior to ordering and I can see that we did deliver within our estimate. Hope the project went according to plan.

Bewertet mit 5 von 5 Sternen

Excellent wood

As always the wood I received was excellent quality and flawless. It had been well protected by the packaging

12. November 2025
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Antwort von TimberCut4U

Thank you for your positive 5 star review David.

Bewertet mit 5 von 5 Sternen

Timber cut to exact specification.

Timber cut to exact size as per existing timber thereby reducing labourous cutting and waste when undertaking the project. Well packed and delivered within the time frame given.

24. November 2025
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Antwort von TimberCut4U

Thanks for this 5 star review Graeme. Hope the project went well.

Bewertet mit 3 von 5 Sternen

The Delivery Driver was difficult to…

The Delivery Driver was difficult to deal with, at first she refused to come up the drive way as she said the tree branches were too low. I encouraged her to try and she got to our gate without any incident. I knew it could be done as we have many deliveries to the house on trucks bigger than she was driving. i then asked her to drive into the yard through the electric gates so the wood could be stored in the garage to keep it dry. She said they only do kerbside deliveries. I asked her to at least put it inside the gate so it wouldnt be blocking the drive. Next she tried to get the pallet off the back of the truck and couldnt do it - I have a video of this if your interested. She then handballed all the packaged wood, non too gently, off the back of the truck and placed them on a pile just inside the gate.
The wood itself is very nice but I had to move it from just inside the gate to the garage myself and I am 65 years old, my husband was out at work but I needed to get it inside as I didnt want to leave it out in the rain.
Eileen Lancaster

23. November 2025
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Antwort von TimberCut4U

Eileen, I'm really sorry you had this experience with our courier. We get very few issues from them and unfortunately we have no control over what they do. I will take this up with them though as you shouldn't have had to deal with that. I'm pleased the timber was of a good quality for you and hope your project went well.

Bewertet mit 5 von 5 Sternen

Quality timber at reasonable price

The shopping experience was simple and the selection of timber is great. The delivery was made on time and when I opened the package, I was absolutely thrilled with the quality of the timber I was supplied. I will be shopping with them in the future.

19. Dezember 2025
Bewertung ohne vorherige Einladung
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Antwort von TimberCut4U

Thanks for this positive 5 star review George. Delighted you're happy with our quality and service and look forward to hearing from you again soon.

Bewertet mit 4 von 5 Sternen

Good company, quality wood. Planing work poorly done on this order.

Good company to get wood from with free delivery. Unfortunately my last order which admitidly was 12MM thick sapele, was ran through the planer at an angle so the first 3 inches was 3mm thinner than the rest. Ideally should have been fed through flat. Luckily I ordered larger lengths than needed so can chop this waste off. Which is the correct ordering method anyway. Definitely order from them, just order lengths more then you need to account for sub standard planning methods.

21. November 2025
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Antwort von TimberCut4U

Thanks for your positive review Daniel. Sorry about the ends, they certainly shouldn't have been like that. Appreciate you've already completed your project but please come back to me directly if you need any more timber in the future.

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