Tiles & Stone Direct Bewertungen 

331
TrustScore 4.5 von 5

4,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great service, they had a record in store of the grout and grout colour I purchased 4 years previously, and had it in stock to take away.

Bewertet mit 5 von 5 Sternen

We had spent months visiting bathroom shops. We literally went into tiles and stone with little hope. Met Freya and within the week she bought everything together and created our dream bathroom. She d... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Fre... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I would highly recommend Tiles and Stone Direct. We were assisted by Freya W. who was absolutely brilliant. From start to finish we received amazing customer service, she helped us pick the tiles f... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Fliesenfachhandel

Informationen, die aus verschiedenen externen Quellen stammen

Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

331 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat keine negativen Bewertungen beantwortet

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,7

Alle Bewertungen

(331)

27 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Wonderful experience

We bought the wall tiles for our bathroom from Tiles and Stone Direct and couldn't rate them highly enough. We're so indecisive but they offered opinions, did a visual AI generated image for us so we could picture the tiles in situ. All staff very friendly. Will definitely be a returning customer.

1. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von Tiles & Stone Direct

Dear Lauren,

We love the feedback and thank you for your 5 Star Review.

Kind Regards
Sagren

Bewertet mit 5 von 5 Sternen

Very helpful and when original tiles…

Very helpful and when original tiles were not quite right they helped to sort an alternative

26. Februar 2024
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Antwort von Tiles & Stone Direct

Dear Sally,

Thank you for your feedback and review.

I am relieved that we were able to find an alternative to your original order.

We understand how important it is to our customers that they make the right choice for their tiles.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

Excellent efficient service

Excellent efficient service, polite staff and quick delivery!

20. Februar 2024
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Antwort von Tiles & Stone Direct

Dear Miss Cole,

Great to hear that we met your expectations. We do really value your custom.

Thank you for shopping with us.

Kind Regards
Sagren Naidoo


Bewertet mit 5 von 5 Sternen

Great all round experience

Excellent selection of tiles to choose from, willingness to negotiate on price for large quantities, very quick and efficient local delivery - all round delight at the choices of tiles I have bought.

1. Februar 2024
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Antwort von Tiles & Stone Direct

Dear Alison,

It's great to receive such positive feedback and I am glad that we met your expectations.

Thank you for shopping with us and if there are anymore projects that you have - you know where to find us.

Kind Regards
Sagren

Bewertet mit 4 von 5 Sternen

Prompt delivery but one broken tile

Prompt delivery and exactly the right tiles, competitively priced. One was broken however and feel they should have been wrapped in something to prevent damage.

Following your reply, you are welcome to call me and discuss if you want to

24. Januar 2024
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Antwort von Tiles & Stone Direct

Dear Tim Woodman,

Our apologies for the damaged tile. We take on board your suggestion and I will pass it onto the team.

We would love to convert the 4 stars to 5 stars. Can I get in touch to discuss?

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

It took us a while to decide on our…

It took us a while to decide on our tiles and we returned a few times after borrowing tiles to try at home. The staff were very helpful but not at all pushy. We are very pleased with the service we received and would recommend them. 👍

26. Januar 2024
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Antwort von Tiles & Stone Direct

Dear Julie,

Great to hear that you are pleased with our service and that you finally found the tile for your project.

Thank you for shopping with us.

Kind Regards
Sagren

Bewertet mit 5 von 5 Sternen

Very pleased with the service

Very pleased with the service

14. Januar 2024
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Antwort von Tiles & Stone Direct

Dear DK Car & Van,

Thank you for your feedback and 5 star review.

Your custom is very important to us...thank you.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

Kevin was really helpful and gave…

Kevin was really helpful and gave excellent advice and suggestions.

23. Oktober 2023
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Antwort von Tiles & Stone Direct

Dear Peter R,

Thank you for your review and feedback.

We understand how important home projects are to our customers - we do try to do our best and I am glad that we got it right.

Thank you for your custom.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

Excellent Customer Service from Freya

I would highly recommend Tiles and Stone Direct. We were assisted by Freya W. who was absolutely brilliant. From start to finish we received amazing customer service, she helped us pick the tiles for our bathroom projects and also our new kitchen and family room. She was incredibly patient, gave excellent design advice, has an eye for detail and her ideas and guidance were invaluable to us. Thank you so much Freya, we will definitely be coming back! Five stars for you *****.

30. September 2023
Bewertung ohne vorherige Einladung
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Antwort von Tiles & Stone Direct

Dear Syd,

Thank you for feedback and great review of Freya.

It was great to read your review and know that we (in this case Freya) are getting it right.

We really do value your custom, thank you for shopping with us.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service and even thought there was a slightly longer wait time that first told they kept us up to date with expected delivery and then delivered it for us. Knowledgeable and friendly staff Very happy with the service.

11. September 2023
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Antwort von Tiles & Stone Direct

Dear Paul,

Thank you for shopping with us. I am glad that we got our comms correct with regards to the delay.

We do really value your feedback and 5 star review, thank you.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen
Tiles & Stone Direct-Logo

Antwort von Tiles & Stone Direct

Dear Mr Heslehurst,

Thank you for shopping with us and thank you for your review.

If there are future tiling projects that is coming up, you know where to find us.

PS: We also supply bathroom products.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

Brilliant

Matteo was great from the start and provided a great customer support throughout.
He proceeded the order very quickly and at a very competitive price.
Once the tiles were delivered, Matteo got in touch to check whether everything was to the right standards.
I will definitely be buying tiles again from this company.

24. August 2023
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Antwort von Tiles & Stone Direct

Dear Adriana,

Thank you for your review and feedback.

We do try our best to ensure that we provide service par excellence.

Thank you for shopping with us.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

Reliable service every time

I have used Tiles & Stone twice in the past 16 months and would highly them. The have knowledgeable, experienced and professional staff who cannot do enough to help. In particular Freya was most helpful with her in depth knowledge of their stock, lead times and design advice. and

5. August 2023
Bewertung ohne vorherige Einladung
Tiles & Stone Direct-Logo

Antwort von Tiles & Stone Direct

Dear Sue Hawley

Thank you for your feedback and 5 star review.

We really do value your custom and it is so rewarding to hear that we met your shopping experience.

Kind Regards
Sagren

Bewertet mit 5 von 5 Sternen
Tiles & Stone Direct-Logo

Antwort von Tiles & Stone Direct

Dear Dan,

Thank you for your review.

We really value our customers shopping experience and I am glad that we met your expectations.

Kind Regards
Sagren Naidoo

Bewertet mit 5 von 5 Sternen

If you haven't found what you want yet, give Tiles and Stone a visit.

Helpful staff, nothings too much trouble. Just give them an idea of what you are looking for, if you haven't already seen what you want from the vast selection and they will happily show you a variety of tiles, you may not have seen or thought of for your project. Quick delivery from time of order and in our case we needed a few extra, which were available within days. Tiles are beautiful, very good quality and excellent value for money.

7. Juli 2023
Bewertet mit 5 von 5 Sternen

5 Star Tiles & 5 Star Service

I had issues with some tiles that i had ordered from B&Q. I shopped around at a few places but couldn't find the right tiles.
I went to Tile & Stone in chelmsford by recommendation by one of my friends who had previously purchased some tiles. I cannot recommend this company enough, the staff were so helpful and i managed to find the tiles i needed and they also managed to get a bit of a discount.
I collected the tiles the following day, they were on the forklift truck ready waiting for me when i arrived, they loaded them in to the van for me.
If you are looking for good quality tiles, friendly and helpful staff then this is the place you should go.
5 Stars from me.

17. Juli 2023

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