Thomsonairlines Bewertungen 4

On the 26th april we flew to Cape Verde for two weeks .The crew on the flight (TOM612 10am)were amazing headed for us by an amazing woman named Edina .
Nothing was too much trouble for this woman during our flight and everything came with a glowing smile .
After checking into our hotel we spotted that some of the guys working on the flight were also staying at our hotel .It was obvious to us that these guys love there jobs because they continued to assist us with anything we needed .
They seemed to change from hostesses into reps .At one point the same girl from the plane (Edina )brought us milk when she heard us complain of having none .
So all in all GREAT FLIGHT ,GREAT CREW ...oh and great holiday .we are still here and loving every minute .
Good work THOMSON and great work THOMSON AIRWAYS .

I had my flight delayed from Greece as far back as June,I made a claim as the time of delay was well within the time frame that requires a compensation. Later on that month June I was pleased to receive an email from Thomson offering me £700.I have been waiting since for that elusive cheque in the post,I have phone Thomson all through this period and I must say I have never been treated like this in my life ,been put on hold for hours the cut off,this has happened about three occasions,when I manager to speak to someone it’s oh our finance department is very busy,they will have to cancel the first check and issue another and there’s a 28 days turnaround,well Thomson how many days are there in 6 months?changing your name will not save you face ,you are only happy to take peoples money then treat them like dirt after,your after sales service is nothing either that cowboys crooks,I will get my money one way or the other,even if I will have to drag you to court,what about interest on my money you have been keeping for 6 months,flight TOM4295 , Thomson or tai or whatever you call yourself now how do you sleep.

Delayed Flights- I have just had an awful experience with Thomson Airlines over a delayed flight. It took over 8 months to get the due payment. They simply ignore any request for payment via their web site form in the hope that you will give up. PLEASE do not give up and use the mediation service CEDR , who Thomson Airlines subscribe to , who will make a legally binding ruling. Once you have the ruling in your favor eventually Thomson will pay up. You will need to prove your case but if you are over 3 hours late on arrival the public records are available to prove your case. They will try delaying tactics and ignore the online compensation form but do not give up and in the event that they do not pay the CEDR ruling ask for help from the Civil Aviation Authority - which I did and you will get your due money paid to your bank account. My advice is just don't give up because this is what Thomson want and hope you do. Tell as many people as possible about CEDR as they are a neutral organisation who will rule in your favor if you present the evidence to them.

Booked a flight to Jamaica from Manchester with Thomson Airlines. Arrived at the airport around 9am for the 11am flight only to be told that the flight was delayed by 4 hours. We finally arrived in Jamaica over 4 hours later than scheduled. I went on line to claim flight delay compensation which amounted to 1200 euros for me and my wife. After filling in the form I received an email saying they would get back to me in 56 days. Against my better judgement I decided to go with it but had not had any further communication after 56 days so I rang Customer Services to be told that yes I had been waiting over 56 days and that they would escalate it to the flight delay team. Why this was not done in the beginning I do not know but is just another example of poor Thomson customer service as far as I am concerned. I was then told that the flight delay team were very good and would get back to me in 2 weeks. Guess what, not a word over 2 weeks later. I am not happy with Thomson and would advise other people NOT to book with Thomson airlines. I am pursuing my claim through the Aviation Authority and will eventually take them to the small claims court. Be warned!