Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectat... Mehr ansehen
Had notification that on a Friday my order had been dispatched with Royal mail tracking number supplied. Parcel not received by Royal mail by Tuesday. Sent email to Thistle no reply. Checked track... Mehr ansehen
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for. However, there were bits of the material shed... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're obsessively passionate about three things: environment, quality and ethics, of which there can never be any compromises on, period. As an ethical company, we’re ever mindful of our responsibility to creating our great products in a sustainable and ethical manner. Our brand is, literally, named after a popular plant here in Scotland so the environment is very well built into our DNA.
Kontaktinformationen
Vereinigtes Königreich
- hi@thistlecompany.co.uk
- thistlecompany.co.uk
Bittet Kunden um Bewertungen
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Received nothing
I placed my order over a week ago, and have not received it yet. The order tracking says my order has been fulfilled, clearly this is not accurate. Three emails have gone unanswered, and messages online are not responded to. I will not be ordering from you again
Terrible
They have taken my money and I have not received the robe and they are not responding to any emails!! I tried the chat box on the website and nothing! Really angry.
The company does not give refunds
The company does not give refunds.
They say to contact them and ask for refund instructions as if you send back without permission refund will be denied. I have written 3 times over a number of weeks and they have not replied!
Tell the truth
Tell the truth, You're one size is not a one size it does not fit all I'm a 36-in waist and it does not fit me. I would like to send it back. Are you truly Scottish or Chinese in disguise ?
Item was not of good quality
Item was not of good quality. Emailed them 3 times to arrange a return but received no reply
Perfect thank you
Good quality and quick delivery.
Received packed very quickly and…
Received packed very quickly and efficiently, well packed and was delivered what we thought we were getting including the quality - so thank you
Quick delivery and well packaged
Item ordered and delivery was very quick. Well packaged. It feels really good quality. I’ve bought it for my son for Christmas so I’m sure he will love it.
Having already bought bath towels from…
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectation wasn’t high as they were on sale at 2 bath towels for £14.99! However, just goes to prove how wrong you can be. Lovely and thick, they handle well, are super absorbent and wash well. Certainly would repeat the purchase.
Garment was not of one size only it was…
Garment was not of one size only it was to small for a normal maler.
Nice quality at a very affordable price
Slow delivery, poor communications.
Slow delivery and lack of update information but item did arrive eventually well packed and in good condition.
Prompt delivery well packaged happy…
Prompt delivery well packaged happy with quality
Great product and service
Arrived within the timeframe by first…
Arrived within the timeframe by first class post.
I have not had my product yet and you…
I have not had my product yet and you have not answered my email asking for an update. This is a birthday present. Not happy.
Very slow to ship.
So far it is a 2 star as it has not even been shipped yet almost a week from ordering. I also made an order from another site on Friday evening at 11pm and the order is arriving tomorrow.
I have contacted thistle and had no response yet.
Horrible company
Horrible company
Received dressing gown I order, the quality is appalling, doesn't match description at all. I've tried to email them as per their return policy, after few days email again, but had no response for couple weeks, just ignores my emails. Avoid at any cost !
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