I have a very sweet tooth especially for the fizzy sweets. The only place I can get all the fizzy sweets I really love. Amazing customer service and delivery was great. Would recommend and will be us... Mehr ansehen
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Das sagen Bewerter
Ordered a 1Kg mix of the sweets I love upon relaunch, and they didn't have my favourites in stock, however after letting the team know on Social Media, they told me my favourites were expected the ne... Mehr ansehen
Unternehmen hat geantwortet
Brilliant customer service, the sweets are amazing, fast delivery. Have ordered multiple times, this will always be my go to for my sweet fix.
Unternehmen hat geantwortet
I’ve ordered several boxes from The Sweet Shop HQ over the years but this experience was horrendous. I had ordered a personalised box for my wife’s birthday but it never arrived. I emailed their... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Online Pick & Mix store! Build your own Bag, Box Jar and choose from over 70 products. EXCLUSIVE products, FRESH quality sweets, FAST tracked delivery 🍬
Kontaktinformationen
Blackburn, Vereinigtes Königreich
- contact@thesweetshophq.com
- thesweetshophq.com
4,4
Hervorragend
36 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
I have a very sweet tooth especially…
I have a very sweet tooth especially for the fizzy sweets. The only place I can get all the fizzy sweets I really love. Amazing customer service and delivery was great. Would recommend and will be using again
6. August 2026
Bewertung ohne vorherige Einladung
Excellent m
Excellent service, product and delivery. Thank you!
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
Thankyou so much for your kind words. We are so glad you have enjoyed your sweets!
Brilliant customer service
Brilliant customer service, the sweets are amazing, fast delivery. Have ordered multiple times, this will always be my go to for my sweet fix.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
That's so lovely so hear! Thanks so much for your kind words- we are delighted you have enjoyed your sweets.
A successful relaunch... I'd say!
Ordered a 1Kg mix of the sweets I love upon relaunch, and they didn't have my favourites in stock, however after letting the team know on Social Media, they told me my favourites were expected the next day. They messaged me as soon as they arrived so I could pop my order through, and despite them not being on the website, they told me to pop a note in my order and they'd happily add them to my bag.
Dispatched straight away! Aftercare was amazing. It seemed delivery was slightly delayed with the courier, and the team chased up delivery without me asking. Kept me updated and gave me an expected delivery time. The team were fabulous, the sweets are incredible. So grateful for them adding the new stock to my order. A great experience and cant wait to order again! Thanks team
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
Thankyou so much for your lovely review Michelle. We were delighted to help you with your order.
Money taken. Nothing delivered. Emails and DMs ignored.
I’ve ordered several boxes from The Sweet Shop HQ over the years but this experience was horrendous.
I had ordered a personalised box for my wife’s birthday but it never arrived. I emailed their customer services 3+ times over a couple of weeks but I never received a response. I then attempted the same via their social media but again, no response. They did however happily take my money.
I went ahead and flagged this with my bank who investigated it and refunded me. I suspect that they have gone out of business but they are happy to keep taking money from former customers without informing them. Awful.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
We absolutely are disappointed to hear this. The business ceased to trade and has recently been acquired, we will be back up and running in the next couple of weeks.
If you send an email to hello@thesweetshophq.com we will ensure that a discount code is sent out to you as a gesture of goodwill!
Awful Customer Service
I ordered from here 17th September and I selected multiple sweets (all in stock) and I triple checked as it's for my mum's birthday, and she is picky. When I checked out, the order confirmation came through and half of the items I selected were not on the list, must have been a glitch. I contacted IMMEDIATELY via email and I received no response, even up until now. I then contacted on Instagram and still no response, and they have no contact telephone number. My order arrived today 25th, and indeed it is incorrect, and today happens to be my mums birthday, so I can't even give her part of her gift. I have DMd again, and still waiting for help. Absolutely awful customer service, and no help what so ever.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
We are disappointed to hear this. The business ceased to trade and has recently been bought, we will be back up and running in the next couple of weeks. I assume they stopped the contact around the point they were planning on stopping to trade but absolutely should have resolved the issue.
If you send an email to contact@thesweetshophq.com we will ensure that a discount code is sent out to you as a gesture of goodwill!
We would be delighted to send out a free gift if you order for your mums birthday this year, get in touch if you do!
Husband purchased a fizzy box mix
Husband purchased a fizzy box mix, a little disappointing as some of the selection picked were substituted & some sweets seem to be the cheapie sweets to bulk it out
8. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
Sorry that you were disappointed with your selection the business is now under new ownership and we would like to improve your experience with us. Please send an email to contact@thesweetshophq.com and we will try and put this right for you.
I love the sweets and everything…
I love the sweets and everything associated but absolutely crap delivery times. Be prepared to wait
12. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
Sorry that you were disappointed with your delivery time the business is now under new ownership and we would like to improve your experience with us. Please send an email to contact@thesweetshophq.com and we will try and put this right for you.
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Sweets are delicious
Sweets are delicious. Super easy to order, even the Vegan sweets tasted great. Quick delivery. Will use again.
26. August 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
👍🏽👍🏽👍🏽👍🏽
26. August 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Fantastic customer service
Fantastic customer service! I'm calorie counting and asked if they had the nutritional info, they messaged back and said they didn't but could get it for me! I asked if they could give me the brand names of the sweets I ordered and I'd figure out the calories myself and they did just that! Will definitely use them again, the sweets are so nice!
12. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service and communication is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Prompt delivery and excellent service
Prompt delivery and excellent service.
Its like the new walk pic'n'mix but I don't have to go out anywhere !
5. Mai 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
You kept me up to date with when my…
You kept me up to date with when my sweets arrived and the Delivery driver was very polite and helpful.. I was surprised on how fast they arrived wow ..
One thing is.. I bought them as a ‘Little’ treat for myself 😇 I can’t keep my hands off them 🤣🐖 no complaint obviously 😇😇
5. Mai 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service and delivery is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Amazing service fast delivery and box…
Amazing service fast delivery and box is literally fully to top and mixed so would highly recommend.
Plus look out for their discount codes
5. Mai 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled, we may be doing more discount codes.
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product and service is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Amazing quality
Amazing quality! Absolutely incredible! Couldn't fault it! Will definitely be buying again and would definitely recommend!
11. April 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
Excellent service time and time again
Excellent service time and time again! Devoured in a few days... oops. Guess I will have to be ordering more
10. April 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the product is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
I asked that it was made obvious which…
I asked that it was made obvious which box had the gift card in without opening the box and the lady gave me a lovely note and made it obvious on the bottom of the box which one had the gift card in. I'd definitely purchase from this company again!
8. April 2021
Antwort von The Sweet Shop HQ
Glad that you were happy with your order. The business has recently come under new ownership and we would love to get an opportunity to show you that the service and communication is as good as ever!!
Relaunch, 1st July, keep your eyes peeled.
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