Love my new rug! I ordered a sample, which took several weeks to arrive, and then placed the order. It was about six weeks to receive my 9x12 rug, but it’s perfect. Colors match sample, packaging and... Mehr ansehen
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Das sagen Bewerter
I love the rug, but the color is much brighter than the other two I have purchased same style and design. I wanted to use all 3 rugs together but that will not be possible. Very disappointed.
I previously wrote a 1 star review because of the time it took to receive the rug. I am back to update my review to **5 STARS**!! My 9x12 rug was worth the wait! Though it took 4 months to make, it sh... Mehr ansehen
We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of prel... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
100 Ashley Dr S Suite 600, 33602, Tampa, Vereinigte Staaten
- info@therugdecor.com
- therugdecor.com
4,1
Gut
165 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fantastic experience and will be ordering again!
I am so happy with my rug! I was looking for ages for a rich, teal or turquoise wool area rug to go in my library. I ordered a sample from TRD first, so knew the color, weave, and materials I would be getting.
It took about 7 weeks to get my 6x9 foot rug, and when I inquired about the status around week 4, they answered promptly.
Fantastic experience and will be ordering again!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von therugdecor.com
Thank you so much for your wonderful review!
We’re also glad the sample helped you feel confident in your choice and that our team could assist you along the way. Handmade rugs do take time, so we really appreciate your patience and understanding throughout the process.
Beautiful rugs
Beautiful rugs, this was my 3rd purchase from them and each time they delivered what was promised. They had just what I was looking for in color and style and I received it as they mentioned on the website. Will buy again from them as they have reasonable prices.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von therugdecor.com
Thank you so much for your continued trust and support — it truly means a lot to us! We’re honored to be a part of your third purchase and are thrilled to hear that each experience has met your expectations.
High quality and beautiful
The rug is exactly as I ordered and is excellent quality. The rug shipped from India and took a couple weeks to arrive which is expected. My one quibble is the rug was folded for shipping and the crease is not relaxing as quickly as I would have preferred. Over all I’m very happy with my purchase and would definitely buy from Rug Decor again. They have an outstanding selection.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von therugdecor.com
Thank you so much for your thoughtful review! We’re delighted to hear that the rug matched your expectations and that you’re happy with the quality and selection.
Processed the entire cost of the rug…
Processed the entire cost of the rug order to my card and never delivered. Ordered Jan 2 got refund in the past few days. You get no delivery info without pressing them then you get the run around while they’re using your money for their business in my experience.
Just received your reply. Too bad this site is worthless. Would you like to reveal our emails and timelines? So, then let’s focus on your complete lack of transparency with customers regarding their orders! Always stringing us along. The LAST one before YOU cancelled makes excuses because of INDIAN Holi festivities. B please.
1. Januar 2026
Antwort von therugdecor.com
Hi Sandra,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
As mentioned on our website, all of our rugs are handmade to order, with a production timeline of approximately 30–60 days. We cannot start making the rug until we receive the full payment.
These are crafted from scratch by artisans, which is why they require this lead time.
We had also shared the expected shipping timeline with you during the process. Your order was completed within this timeframe; however, we understand that you chose to cancel at that stage. The rug is currently ready with us.
We always strive to maintain transparency and keep our customers informed throughout the process. If there’s anything further we can do to assist or resolve this for you, please feel free to reach out to us directly—we’d be happy to help.
Best regards,
Team The Rug Decor
Never arrived
31. Dezember 2025
Antwort von therugdecor.com
Thank you for your feedback, and I’m really sorry for the inconvenience caused.
I wanted to let you know that your swatch was delivered on March 11th. It may have arrived shortly after your review, but if for any reason you still haven’t received it, please let me know — we’ll be happy to send a replacement right away.
The product was horrible and didn't…
The product was horrible and didn't work at all, just left a mess on the floor. Threw it in the garbage.
4. Januar 2026
Antwort von therugdecor.com
Thank you for your feedback, and I’m really sorry to hear about your experience. That’s definitely not the outcome we want for our customers.
Based on feedback like yours, we’ve since discontinued this product to ensure we maintain the quality standards we stand for.
We truly appreciate you bringing this to our attention. If you’re open to it, please reach out to us directly — we’d be happy to make this right for you.
So far so good but I’m still waiting…
So far so good but I’m still waiting for my rug. Will review after I get it.
19. Dezember 2025
Antwort von therugdecor.com
We just wanted to check in and see if you’ve since received your rug. As our rugs are handmade to order, they do take some time to produce and deliver, but we always aim to keep everything on schedule.
Good product at fair price
Custom size allowed me to pick a size that fits my space. The color combination is right on to what was shown on the web site.
Fair price and rug appears to be good quality.
9. Dezember 2025
I never received the rug.
16. Dezember 2025
Color is not similar to online color
Color is not similar to online color. Quality is good and design is good but we picked it for the color which is materially different
7. Dezember 2025
Great experience
Great experience . Only complaint is I wish the delivery was quicker
7. Oktober 2025
The order process has been very easy
8. Oktober 2025
Worth the Wait
While it took two months to receive our beautiful rug, Deepak at Rug Decor was very responsive when I reached out for a status update. The rug itself is stunning and well worth the wait. It's a slightly different color than pictured (it's hard to replicate color on screens), but we're very happy with it as it's gorgeous and goes well in our room. It is so soft under our toes and the quality is perfection.
7. Oktober 2025
I like rug we purchased
I like rug we purchased, and delivery was easy & fast. I did have to purchase a rug pad to go underneath the rug as it is quite thin (we placed on top of hardwood floor). If going on top of carpet, it may not be necessary.
31. August 2025
beautiful rug. very high quality
Honored my discount code, shipping time and packaging excellent. Dimensions of custom rug perfect. Pattern beautiful. Only 4 stars because colors were much richer on the website than what we received.
26. August 2025
Quick delivery, interesting rugs, good quality.
Quick delivery was appreciated. Good quality rug.
9. August 2025
Pleased!
We are very happy with the rug. The owner was very responsive to questions about the order status and time of delivery. He was great!
5. Oktober 2025
Love the rug!
6. Juli 2025
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