Tanya in the office was superb. I ordered the incorrect size, then changed the order. In the end had to cancel. I was then charged a 25% YES 25% handling fee as a cancellation which is appalling.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Living in Sunny Dorset we have an issue with limescale, I used to take of the shower head to drain the water out to prevent limescale and it worked. When I found The Rodin Group auto drain for show... Mehr ansehen
Easy to find parts list, item was immediately available and at a reaspnable price, also offering the next day delivery option I required
After ordering the wrong units, Meike and the team at The Robin Group Ltd were very understanding and were great in helping me return the wrong units, and in getting the right units to me. Very fast... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Rodin Group Limited promotes environmentally friendly solutions for water conservation and water treatment. We supply Falcon waterless urinals, Velocity cartridges, High-Performance Key valves and spares for Bristan, Gummers and Rodin shower valves. The Rodin Group Ltd is the UK Distributor for ScaleBuster water conditioners.
Kontaktinformationen
62 Bell Road, ME10 4HE, Sittingbourne, Vereinigtes Königreich
- 01795423400
- sales@therodingroup.co.uk
- therodingroup.co.uk
4,4
Hervorragend
45 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very helpful and knowledgeable people
Very helpful and knowledgeable people, will recommend and use again.
10. Juni 2026
A* all around
Easy to find parts list, item was immediately available and at a reaspnable price, also offering the next day delivery option I required
10. Juni 2026
Tanya in the office was superb 25% handling charge!!
Tanya in the office was superb. I ordered the incorrect size, then changed the order. In the end had to cancel. I was then charged a 25% YES 25% handling fee as a cancellation which is appalling. Happy to cover theri postage costs but never come across this before. Would use someone else going forward
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von The Rodin Group Limited
Thank you for your review and your kind comments about Tanya, which we will be pleased to pass on.
We are sorry that you were disappointed with the handling charge. Our returns policy allows goods to be returned within 14 days of purchase. In this case, the request to exchange for a different size was made approximately six weeks after the original order. Nevertheless, we authorised the exchange as a gesture of goodwill.
As advised at the time, no handling charge would have applied had a replacement item been ordered. However, when the exchange was subsequently cancelled and a refund requested instead, the standard handling charge was applied in accordance with our returns policy.
We appreciate your feedback and thank you for giving us the opportunity to assist.
Communication good, unfortunately not for us
I contacted Rodin for support as we had one of their products installed at home. They responded pretty quickly but the advice was generalised. We followed the advice and purchased further products but unfortunately this has not fixed the problem and we will be looking to replace the Rodin product with an alternative.
20. März 2026
Antwort von The Rodin Group Limited
Thank you for your review and for acknowledging our communication and support.
The shower valve in question was discontinued over 10 years ago, and without inspecting the valve on site, any advice we can provide is necessarily based on the information available. While servicing the valve or replacing worn components may resolve some issues, it is also possible that the valve has simply reached the end of its service life, particularly if routine maintenance has not been carried out in accordance with the manufacturer's recommendations.
We are sorry that the products purchased did not resolve the issue and appreciate you taking the time to share your experience.
Very helpful company to deal with
12. März 2026
After ordering the wrong units
After ordering the wrong units, Meike and the team at The Robin Group Ltd were very understanding and were great in helping me return the wrong units, and in getting the right units to me.
Very fast service, straight forward process and with no fuss.
Good job.
5. September 2025
Bewertung ohne vorherige Einladung
Best choice for all your plumbing needs
Excellent choice, great value for money and seamless logistics. Thank you!!!
23. Oktober 2024
Antwort von The Rodin Group Limited
We appreciate your positive feedback!
Best price by far
Best price by far. Speedy service and delivery. Straightforward purchase. As it should be.
18. September 2024
Antwort von The Rodin Group Limited
We appreciate your positive feedback!
Really pleased with the price and…
Really pleased with the price and service when purchasing a shower part.
4. September 2024
Done what that said perfect
9. August 2024
Excellent company to deal with
Excellent website and you can talk to the despatch via phone.
1. August 2024
Very good service
29. Juli 2024
Antwort von The Rodin Group Limited
Thank you for your positive feedback.
Antwort von The Rodin Group Limited
Thank you for your positive feedback.
Arrived in 48hours Looks good but not…
Arrived in 48hours Looks good but not yet fitted it
23. Juli 2024
Antwort von The Rodin Group Limited
We appreciate your positive feedback!
Antwort von The Rodin Group Limited
Thanks for the positive feedback.
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