I may rejoin later, between the expense and I now have at least 15 unused jars, I have sufficient for now. Fixed senior income so will take a break for a while.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Mehr ansehen
Unternehmen hat geantwortet
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Mehr ansehen
Unternehmen hat geantwortet
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Vom Unternehmen geschrieben
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktinformationen
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Kanada
- +1-873-300-6088
4,3
Hervorragend
365 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von PetLab Co. - Canada
Hello Tierney,
We're happy to hear that our communication met your expectations. Thank you for your positive feedback; we appreciate it very much.
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Sharri,
We appreciate your long-term support. We're glad you find our product helpful after using it for so long!
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hi there!
We are thrilled to hear your order arrived on time. We know just how important this is when it comes to your dog's supplements. Thanks for being part of our community.
Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Leah,
We're happy to hear that your package arrived! Thank you for letting us know about your delivery experience; we appreciate it.
Best Regards,
PetLabCo.
The product has been beneficial for my…
The product has been beneficial for my Rosie. When I had a concern, it was addressed. Delivery is awesome.
31. März 2026
Antwort von PetLab Co. - Canada
Hello Anita,
We're happy to hear that the product has been beneficial for Rosie and that your concern was addressed. We appreciate your awesome delivery feedback and thank you!
Best Regards,
PetLabCo.
Package arrived as expected
Package arrived as expected. There were several delivery tracking updates.
30. März 2026
Antwort von PetLab Co. - Canada
Hello Marie,
We're happy to hear that your package arrived as expected! We appreciate you acknowledging the delivery tracking updates; we work hard to provide those. Thanks for your feedback.
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello there,
We're happy to hear that our timely service and updates worked well for you. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Christina,
That’s great to hear! Please let us know if there’s anything else we can assist you with.
Best Regards,
PetLabCo.
Always delivered on time
Always delivered on time. Notifications tell me when parcel is on route and expected delivery. Great communication. Always delivered in great condition.
21. März 2026
Antwort von PetLab Co. - Canada
Hello Bryn,
We're happy to hear that our timely deliveries and clear notifications met your expectations. We appreciate you acknowledging our communication and the great condition of your deliveries. Thanks for your positive feedback!
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Carl,
We're happy to hear that you had a perfect shipping experience with Canada Post! Thank you for sharing your positive feedback with us.
Best Regards,
PetLabCo.
The order came fast and I received what…
The order came fast and I received what I ordered .
26. März 2026
Antwort von PetLab Co. - Canada
Hi Beverley,
Thank you so much for sharing your experience. We are so happy to hear you received your order quickly. We know just how important that is when it comes to your pet's supplements. Thank you for being a member of our community!
Regards,
PetLabCo.
Votre produit est très bon et votre…
Votre produit est très bon et votre service est très bon aussi.
16. März 2026
Antwort von PetLab Co. - Canada
Bonjour Marie-Noelle,
Merci beaucoup pour votre retour. Nous vous remercions d’avoir pris le temps de partager votre expérience. N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit. Notre équipe est toujours heureuse de vous aider.
Cordialement,
PetLabCo.
Scam
Their probiotic chews did nothing for my GSP. Wanted a refund of $70 for two jars but they said no. Would NOT recommend this product or the company.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Mark,
We're sorry you're not seeing the desired results with our Probiotic Chews. We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement.
As for our return policy, the items must be unopened, unused, and in their original condition. Please keep in mind that return requests must be made within 30 days of the purchase date.
We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
The monthly shipments are great
15. März 2026
Antwort von PetLab Co. - Canada
Hello Mark,
We're happy to hear that you are enjoying the monthly shipments! Thank you for your positive feedback; we appreciate it.
Best Regards,
PetLabCo.
Keeping me informed on my delivery
Keeping me informed on my delivery.
Maria Del Papa
Thank you!
22. März 2026
Antwort von PetLab Co. - Canada
Hello Maria,
We're happy to hear that you were well-informed about your delivery. Thank you for taking the time to share your positive experience with us!
Best Regards,
PetLabCo.
Always on time.
Always on time so I don’t miss my pups schedule . I find an improvement in their gut health using the probiotics.
15. März 2026
Antwort von PetLab Co. - Canada
Hello Stewart,
We appreciate your positive feedback! We're happy to hear our timely deliveries help you maintain your pups' schedule and that you see positive changes.
Best Regards,
PetLabCo.
It came to the door when the company…
It came to the door when the company said it would. Very dmooth
21. März 2026
Antwort von PetLab Co. - Canada
Hello Linda,
We're happy to hear that your delivery arrived as scheduled and that you found the process to be smooth. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Delivery was fine except that I can't…
Delivery was fine except that I can't edit my schedule. I had to cancel my subscription as this was the only way to change how often I receive my order.
14. März 2026
Antwort von PetLab Co. - Canada
Hello Kathy,
We’re sorry to hear that you had trouble editing your subscription, which led to its cancellation.
You can manage your subscription through our customer portal, and it should be a simple process. If you’re still experiencing issues, we’d like to learn more so we can investigate and resolve this for you.
In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
Huge improvement for our dogs and the…
Huge improvement for our dogs and the auto renew check in makes it easy to ensure consistent delivery but can defer if you want.
14. März 2026
Antwort von PetLab Co. - Canada
Hello JoAnn,
We're happy to hear that our product has made such a positive impact on your dogs! We appreciate you mentioning how easy our
auto-renew check-in is to use. Thanks for your feedback!
Best Regards,
PetLabCo.
I’ve been giving both my dogs the…
I’ve been giving both my dogs the probiotics chews plus the dental powder for the past three months and I haven’t notice a difference. They are still acting the same.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Eric,
Thank you for sharing your experience. We understand all dogs are unique. While the majority of our customers report seeing the benefits after 90 days of consistent use, it can take some dogs longer.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.
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