I wanted to register my dog to a nearer practice, and it just so happened that this practice was taking on. It was straight forward to set up my plan my/appointment i got straight in, and the receptio... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Its always been a lovely ,welcoming place for The Humans as well as the Fur babies . Since being on the petplan its made things so easy for me and my family . They are an Amazing crew ,reception ,Nu... Mehr ansehen
Unternehmen hat geantwortet
A month ago my beautiful Staff was off colour and my children took her to Abertillery South Wales Vets. They scheduled an emergency operation to spay her at Newport South Wales Vets the following morn... Mehr ansehen
Unternehmen hat geantwortet
It's an excellent system which offers great value for money and peace of mind. Vet fees are so expensive these days and the Pet Health Club certainly eases the burden.
Unternehmensdetails
Vom Unternehmen geschrieben
We prioritise the health and happiness of your pet. Our specially designed pet health plans are aimed at providing preventative healthcare for your pets. With our plans, you can spread the cost of your pet's preventative healthcare, making it easier on your budget. You can join Pet Health Club at over 800 UK veterinary practices.
Vom Unternehmen geschrieben
- Spread the cost of your pet's preventative healthcare with our dog, cat or rabbit plans.
- 🧘 Get peace of mind
- 💷 Spread the cost of preventative healthcare
- 💊 Get vet-prescribed flea, worm and tick treatment.
- ❤️ Loved by over 600k pet owners
Kontaktinformationen
Vereinigtes Königreich
- info@thepethealthclub.co.uk
- thepethealthclub.co.uk
4,7
Hervorragend
14.523 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Feels quite scammy
Feels quite scammy. Replaced a much cheaper and more trustworthy plan that our local vet had. All administered centrally so our vet has very little idea how it works. Plan is full of exceptions and caveats. It’s “just” beneficial but I would recommend anyone who has had access to a local vet who isn’t owned by a national company that uses this scheme to go there instead.
14. August 2026
Antwort von Pet Health Club
We appreciate you taking the time to share your concerns regarding our plan. We understand your frustration with the perceived lack of transparency and the differences from your previous local vet's offering. We are always working to improve our services and value your feedback on how our plans are administered and the clarity of their terms. We will certainly review your comments to ensure we are providing the best possible support to both our customers and their local veterinary practices.
Great staff
Great staff, very helpful, have been coming here for years all my furbabies are registered here ⭐️⭐️⭐️⭐️⭐️
14. August 2026
Antwort von Pet Health Club
We're so delighted to hear that you've had such consistently positive experiences with our staff over the years! It's wonderful to know that all your "furbabies" are registered with us.
Helpful and friendly and reassuring of…
Helpful and friendly and reassuring of my cats needs and well-being
7. August 2026
Antwort von Pet Health Club
We're so happy to hear we provided helpful, friendly, and reassuring care for your cat's needs and well-being. Thank you for your kind words.
Great service and friendly staff.
14. August 2026
Antwort von Pet Health Club
We're so happy to hear that you had such a positive experience with our service and found our staff to be friendly. We truly appreciate your kind words.
Antwort von Pet Health Club
We're so happy to hear that you found our service both easy and friendly. We truly appreciate your kind words.
Looking Arthur doing a really good job
13. August 2026
Antwort von Pet Health Club
We are so happy to hear about your positive experience! We truly appreciate your kind words and feedback.
Listened and gave succinct answers with…
Listened and gave succinct answers with additional information when required which was very useful. Thank you.
30. Juli 2026
Antwort von Pet Health Club
We're so glad to hear that you found our answers succinct and the additional information helpful. Your positive feedback is much appreciated, and we thank you for taking the time to share it!
Good value and all sorted without…
Good value and all sorted without having to think about it
6. August 2026
Antwort von Pet Health Club
We're happy to hear we provided good value and a seamless experience for you.
More than 10 years as a loyal customer. £120 to leave. Think twice before joining.
After more than 10 years as a customer, we recently moved our dogs to an independent veterinary practice.
Over time, we felt the cost of both veterinary services and our Pet Health Club memberships increased significantly. The monthly cost for our two dogs more than doubled since we originally joined the scheme, eventually reaching around £50 per month. We ultimately decided that the plan no longer represented good value for us.
A particular disappointment was discovering that cancelling our two Pet Health Club memberships resulted in £120 of cancellation fees (£60 per pet). While Pet Health Club pointed to its terms and conditions and maintained the charges were correctly applied, we felt the fees were unreasonable given our long history as customers and the fact that the plans had only recently renewed.
Following a lengthy complaints process, Pet Health Club confirmed that the current £60 cancellation fee is a fixed charge applied when a plan is ended early and is not calculated by reference to the specific benefits received under an individual plan. Despite our concerns and years of loyalty as customers, no refund or goodwill gesture was offered.
Prospective customers should carefully review the membership costs, renewal arrangements and cancellation terms before joining.
We have since moved to an independent local practice and have been happier with that arrangement.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Pet Health Club
Thank you for taking the time to share your experience, and we're sorry to see you leave after being with us for so many years.
We understand your concerns around rising costs and the cancellation fees. Pet Health Club is a 12-month agreement which renews annually, and the £60 early cancellation fee applies per plan when a membership is ended during its contract year. This fixed fee replaced our previous process of calculating the value of benefits already received and provides a clear, capped amount for early cancellation.
We appreciate that, after such a long time with us, you were disappointed with the outcome of your complaint. We value your feedback and wish you and your dogs all the best with your new practice.
Wonderful care
Hillman vets Brownhills were wonderful with our poorly cat when she developed a huge abscess on her face following a cat fight.
They have, and are still, seeing her often to make sure she is progressing well.
Everyone has been so kind to her and us.
13. August 2026
Antwort von Pet Health Club
We're so happy to hear our team provided such kind and attentive care for your cat during her recovery. We appreciate you trusting us with her well-being and are glad she is progressing well. Thank you for your wonderful feedback.
Antwort von Pet Health Club
We're so glad to hear our staff provided clear information. We always aim for excellent communication. Thank you for your kind words!
Antwort von Pet Health Club
We're so glad to hear that everyone was friendly and that your puppy was well looked after. Thank you for sharing your positive experience!
Antwort von Pet Health Club
We're so happy to hear that your animals had such a positive experience with us! We truly appreciate your kind words.
No issues at all with information…
No issues at all with information regarding new policy and everything went smoothly. Staff and service were excellent.
20. August 2026
Antwort von Pet Health Club
We're so glad to hear that the information regarding the new policy was clear and that everything went smoothly for you. It's wonderful to know that our staff and service met your expectations.
Antwort von Pet Health Club
We're happy to hear that your cats are well taken care of for the year. We appreciate your positive feedback!
Needed to have consultation
Needed to have consultation. It was good to be in and out without worrying about payment. Not been in Pet Club long enough to use the benefits.
5. August 2026
Antwort von Pet Health Club
We're glad to hear your consultation was efficient and that you appreciated the convenience. We hope you'll have the opportunity to utilize your Pet Club benefits soon!
It was easy to set up with good benifits
12. August 2026
Antwort von Pet Health Club
We're so glad to hear you found the setup easy and beneficial! Thank you for your wonderful feedback.
Antwort von Pet Health Club
We're truly happy to hear that we were helpful to you. Thank you for your kind words and positive feedback.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.