ThePerfumeSampler Bewertungen 248

Antwort von ThePerfumeSampler

7. Apr. 2026

Date: 07/04/2026
Hi Frederick,

Your order was shipped on 01/04/2026 and you were provided with the shipping tracking details.

Bank holidays were from 03/04/2026 till 06/04/2026.

All our shipment uses Royalmail’s 48 hours tracking service and the tracking details are emailed to customer on their registered email id. Also, Royalmail does not work on weekends. I hope you understand this situation and please be rest assured that your order will reach you soon.

Rating us 1 star for expected shipping delays is not fair and we hope you reconsider it once you receive your order.
Thanks.

- The Perfume Sampler Team

Antwort von ThePerfumeSampler

Aktualisiert am 11. Apr. 2026

Date: 11/04/2026
Hi John,

Your parcel was returned to us by Ireland's Custom Authority, so we are processing you refund and you should get it in 1-2 business days.

Please reassess your rating once you receive your refund.
Thanks.

-The Perfume Sampler Team

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Date: 25 Mar 2026
Hi John,

We gave you a tracking number (LO413273176GB) for your shipment and as per the tracking update, your parcel is held at Dublin Custom Authority in Ireland. We are not responsible for the delay caused by Custom Authority. Please go through our shipping policy. (https://theperfumesampler.com/policies/shipping-policy)
If at all your parcel is returned back to us, we will process your refund as we are very transparent in our policies and service we provide.
You should have contacted our customer service on chat or email (support@theperfumesampler.com) before rating us 1 star on a public platform. Your disappointment is understood but this is not the right platform to rate us for someone else's fault. Hope you'll reassess your rating once you get your parcel / your money. Thanks.

- The Perfume Sampler Team

Antwort von ThePerfumeSampler

15. März 2026

Hi Andreea,

Thank you for your review and for your kind words about our service and quick delivery — we’re really glad you were happy with that part of your experience.

We’re sorry to hear that Elyon Himeros wasn’t to your personal taste. Fragrance can be very subjective, and some niche compositions can come across quite differently depending on individual preference and skin chemistry. That’s exactly why we offer samples, so customers can try a scent before committing to a full-size bottle, which is often significantly more expensive.

We’d also like to mention that if a fragrance doesn’t work for you, we do offer the option to return the sample, and we can issue a refund based on the amount of perfume remaining in the bottle once it’s received and checked by our team. This helps ensure customers aren’t left at a complete loss if something isn’t to their liking.

If you’d like to arrange this or need recommendations for fragrances based on scents you already enjoy, please feel free to contact us at support@theperfumesampler.com
— we’d be more than happy to help.

— The Perfume Sampler Team 🌸