Placed an order as a first time buyer as they had the best price on some particular lenses i needed. Noticed after the delivery date was slightly after when i needed them, one quick call with J... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got retu... Mehr ansehen
Unternehmen hat geantwortet
Super fast delivery ordered at 3pm and still received it the next day, easy to order. More affordable compared to other site. First time purchase but very satisfied. Highly recommended
Unternehmen hat geantwortet
Very pleased with my purchase from the Optical Store... Great price (compared to other suppliers online) and even better, it arrived the next day! Would definitely recommend and will use again, when... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Kontaktinformationen
Vereinigtes Königreich
- 020 79986770
- info@theopticalstore.co.uk
- theopticalstore.co.uk
4,9
Hervorragend
354 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Optical Store
Thanks for taking the time to leave us a review, Alison! We appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Great first experience
Great first experience. Ordered x3 lots of eye drops as better priced than high street pharmacies. I incorrectly added the wrong delivery address so the item was delivered to my old house and got returned. I emailed customer service and they couldn't be more helpful, they've re-delivered the items to my correct address at no extra cost, and I received them promptly - thank you. Would highly recommend.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
What a lovely review, Debbie - thank you! We’re pleased you found great value compared with the high street, and even happier that our team could get your eye drops back on track after the address mix up. Thanks so much for recommending The Optical Store. We look forward to welcoming you back again soon!
Best price around .
Best price around .
And delivery was super fast ordered afternoon Tuesday arrived Wednesday excellent service.
John oughton
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you so much for the brilliant review, John! We’re delighted you found a great price with us and that your order arrived the very next day. Thanks for choosing The Optical Store - we look forward to welcoming you back again soon!
Quick delivery, good price
Wow, very quick delivery, thanks! Ordered yesterday, came day after😊
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thanks for taking the time to leave us a review, Fleur! We're pleased to hear you were happy with both the price and delivery of your order. We look forward to welcoming you back to The Optical Store again soon!
Great thank you
Great thank you. Received my contact lenses. Great price.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thanks for taking the time to leave us a review! We're pleased that you're happy with the price of your contact lenses. We hope to welcome you back to The Optical Store again soon!
Great price on Ray Bans
Great price on Ray Bans , very quick delivery .
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thanks for taking the time to leave us a review, Marf! We're delighted that you're happy with your new Ray-Bans, and we hope to welcome you back to The Optical Store again soon!
Ordered eyedrops from this company…
Ordered eyedrops from this company twice and both times the orders arrived quickly and exactly.
Good long shelf life dates and at a really good price.
Would definitely use again
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Two orders, two speedy deliveries and everything exactly as expected - we’ll happily take that! 😄 Thanks so much for your review and for coming back to The Optical Store, Christine. We appreciate your support and we look forward to welcoming you back again soon!
Hycosan Dual and Hycosan Night
Bought Hycosan Dual and Hycosan Night for dry eye treatment. The manager was very helpful as I accidentally typed our old address due to moving a few days before ordering. He changed the details right away and we received our items promptly. Brilliant service and will definitely return for more of the same.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you so much for the lovely review, Beeny! Moving house is hectic enough without an order heading to the old address, so we’re really pleased we could get everything corrected quickly. We’re delighted your Hycosan products arrived promptly and we look forward to welcoming you back to The Optical Store again soon!
Prices are better than other shops
Prices are better than other shops, surprised how quick delivery was! My order was delivered next day
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Great prices caught your eye, but the delivery speed stole the show! 😁 Thanks so much for the fantastic review, Stephanie - we really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Ordered contact lenses on the Monday
Ordered contact lenses on the Monday, a painless process, delivered for free by Wednesday. What a great service and good value pricing too versus the competition. Can definitely recommend.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Ordered Monday, delivered Wednesday, and not a delivery charge in sight - that’s exactly how we like it! Thanks so much for choosing The Optical Store and for the fantastic feedback, Mark. We look forward to welcoming you back again soon!
Very Happy thank you 😁😁😁
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thanks for taking the time to leave us a review, John! We appreciate you choosing The Optical Store and we look forward to welcoming you back soon!
Brilliant
Quick and easy to order. Got an introductory 10% off on my first order and very competitive price. Delivery was extremely quick! Will definitely use again!
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you for the fantastic feedback, Kerry! We’re so pleased your first order was quick, easy and great value from start to finish. We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excerlent in all areas service price…
Excerlent in all areas service price and delivery
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you for your kind review, Christopher! We’re thrilled that you’re happy with our prices and overall service. We look forward to welcoming you back to The Optical Store again soon!
Brilliant
Brilliant.
Extremely quick delivery.
Reasonable prices.
New stock - Long dated -
Thank you.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thanks for taking the time to leave us a review, Brendan! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Brilliant service
Brilliant service! When ordering my lenses, I accidentally put in the wrong delivery address due to Apple Pay pre filling the information. I contacted the company through a message and within an hour or so I had a response and the situation was resolved. They were then delivered much quicker than I expected them to be. Can’t fault it.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Apple Pay tried to send your lenses on a little detour, but thankfully we caught it in time! 😄 We’re delighted our team could sort everything quickly and get your order to you faster than expected. Thanks so much for the lovely feedback, Ria. We look forward to welcoming you back to The Optical Store again soon!
Contact LensesOrdered my contact lenses in the…
Ordered my contact lenses in the afternoon & received them 24hours later. Postage free. Great website easy to navigate. Thank you, I’ll be back!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you so much for the lovely review, Natalie! We’re delighted you found the website easy to use and that your contact lenses arrived quickly - with free delivery too. We’ll look forward to welcoming you back to The Optical Store again soon!
Very impressed
Very impressed! I'm on a tight budget now so decided to shop around, and found that The Optical Store is £20 per month cheaper for my contact lenses! I expected delivery to take a while as Specsavers always take 2-3 weeks from placing an order to delivery.. but after ordering them on Sunday night, they arrived on Wednesday! 3 days!?! I will be ordering again 😊
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you for such a lovely review, Kirsty! We know every saving counts, so hearing we could save you £20 every month genuinely makes us happy. Add a speedy delivery into the mix and we’re even happier! We really appreciate your support and we look forward to welcoming you back to The Optical Store again soon!
Excellent customer service with very…
Excellent customer service with very fast responses to emails. Brilliant prices with fast delivery, couldn’t ask for more!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Quick on the emails, quick with the parcels and kind to the wallet - a combination we’re rather proud of! 😊 Thank you so much for the fantastic feedback, Jonny. We hope to welcome you back to The Optical Store again soon!
Great service
Ordered on the 9th, delivered by Royal Mail on the 11th. Great service!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you for the lovely feedback, El! We’re delighted your order reached you so quickly and that you were happy with the service. We look forward to welcoming you back to The Optical Store again soon!
Best pricing available and very prompt…
Best pricing available and very prompt service. Excellent and thank you!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Optical Store
Thank you so much for the lovely review, Close! We’re delighted you were happy with both our pricing and speedy service. We really appreciate you choosing The Optical Store and we look forward to welcoming you back again soon!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.