Very disappointed. I am not sure how they received the accolade "award winning mobile trade in" I carefully watched the video for selling an iPhone and it showed a phone in BAD condition set as Good... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I've sold around 6 phones to them and 5/6 I got full price. They are very strict, even if there is a 'minor' mark, they will reduce the price. Even then when I requested for $20 more, they wer... Mehr ansehen
Sold my iPhone 16 pro for a really good price. Much more than Apple offers and lot better than other retailers out there. Used the reply prepaid free AU post, speed post with tracking option they have... Mehr ansehen
They make the process very easy. Just enter the make, model, storage and condition and they show the expected price and the postage label is automatically generated. They acknowledge receipt of the mo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Mobile guru is the leading e-commerce company that buys and sells pre-owned customer electronics. All of this began with the realization that if you can trade in a used car, you should be able to trade in a used phone.
Kontaktinformationen
Level 7 Suite 1/22 Albert Rd, 3205, South Melbourne, Australien
- +61430543620
- hello@themobileguru.com.au
- themobileguru.com.au
Hat 31 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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I sold multiple iPhones to Mobile Guru…
I sold multiple iPhones to Mobile Guru as it is easy to use their website, simply search for the model you’re selling get an estimate quote, send it to them free shipping (not including packaging you have to buy separately) then get paid within 2-3 business days.
Using The Mobile Guru to sell my used…
Using The Mobile Guru to sell my used phones a couple of years. Good prices offer and easy to send your device to them via Post Office.
Just sold my iPhone 16 pro max with good price a couple days ago.
Again, they did it an excellent services.
It was really fast and professional
It was really fast and professional. The team provided a video of my phone assessment and offered a fair price
Fast, reliable and secure
I recently sold a phone with Mobile Guru and their service was fast, reliable and very secure. Once they recieved the phone via postage they send me detailed comments and a video for the valuation which was reassuring for a trade-in. Great service and really recommend!
The process was really simple
The process was really simple. Pricing was really competitive.
Very quick turnaround from posting item…
Very quick turnaround from posting item to receiving funds. Delivery only took one business day as well which was great. Highly recommend and would do business with again. Thank you!
Fast and easy process.
I was very happy once again with the sale of my second Samsung Galaxy Smartphone, like the first time, it was a fast and easy process, well done again team!!!
Great experience
Great experience
the trade in process was seamless and the payment was done in a quick and fast manner. will recommend to use them in the future.
1 day as advertised pay out for mint condition Iphone 16
Recycled my iPhone 16 here because they stood out with a higher payout for 90%+ battery capacity, and my phone was in mint condition. Got the advertised payout 1 day after I handed it in. It was that easy.
Great trade-in service
Great trade-in service, very easy proccess, fair price & fast payment
Good customer service
Good customer service, prompt communication and reliable.
Absolutely perfect service
Absolutely perfect service. Quotation received Monday, phone posted on Tuesday via express post label, phone received in Wednesday, assessed on Thursday, payment made thru PayPal on Friday. Exceeded all expectations and will definitely recommend and use in the future.
Offered value higher than the competition as well. Just wow!
Fast trade in service
Fast trade in service, payment received quickly
very fast and efficient from the moment…
very fast and efficient from the moment I sent my phone away to the time where they received my phone, assessed and processed payment. highly recommend
Very pleased with the service and best…
Very pleased with the service and best prices in Australia
Mobile Guru phone trade in...does not match their website
I've traded phones with other companies in the past and had a much better experience.
Details on their website seemeded competitive, which is why I thought i'd give them ago.
EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.
Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.
WOULD NOT RECOMMEND. DISHONEST.
Posting to their store was easy.
That's when the games started.
Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170
They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10
I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.
Magically I had $220 deposited in my account.
Don't trust this company. They like to play games.
I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.

Antwort von The Mobile Guru
Very happy with The Mobile Guru
Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!
Very efficient
Very efficient, offered a good price.
This company was so helpful and very…
This company was so helpful and very responsive always returned my calls and gave great offer for my devices
Happy to use this again.
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