Had issues with the thermometer not reading properly. Set perimeters on the app for the dou probes and wouldn’t read properly. Disappointed with the results after doing the research between your produ... Mehr ansehen
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Das sagen Bewerter
Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slig... Mehr ansehen
Unternehmen hat geantwortet
I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.
Unternehmen hat geantwortet
I had a stick that was not working and their online support gave me additional troubleshooting steps to remedy. After trying the steps, a replacement under warranty was provided. Meat stick stands beh... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Kontaktinformationen
2029 Verdugo Boulevard #191, 91020, Montrose, Vereinigte Staaten
- support@themeatstick.com
- themeatstick.com
3,8
Gut
158 Bewertungen
Hat 86 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Meatstick Chef x er bare noget elendigt…
Meatstick Chef x er bare noget elendigt bras / skrammel, og så til den pris. Skal ha sendt min afsted for anden gang. Kan ikke finde proben igen igen. Den er for følsom og sart. Man kan ikke stole på den. Rækkevidden er også elendig Max 1 meter. Et virkeligt dårligt produkt, absolut ikke pengene værd.
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von The MeatStick
We’re sorry to hear about your experience with the Meatstick Chef X. We understand your frustration with the product’s performance and range. Please reach out to our customer support team with your details at https://tms.fyi/help. We’re committed to resolving any issues and ensuring your satisfaction. Thank you for your feedback.
Poor Quality
I recently wrote a poor review on Amazon, which prompted them to replace my defective device. I received the new probe and it does not work at all, I have deleted the app 3 times and reloaded it. I have already used my smoker 3 times since this issue and have to use my wired probes.
25. Juli 2024
Antwort von The MeatStick
Thanks for sharing your experience. We understand your frustration. It appears our customer service team has already reached out with instructions on how to resolve the issue. Could you please confirm if the new probe is now working for you?
Great communication and great product
Great communication. Quick replacement. Replacement unit works 100%. I love using meatsticks - steaks are always cooked to PERFECTION!!!
25. Juli 2024
Antwort von The MeatStick
We’re thrilled to hear that you’re happy with the communication and replacement process, and that your replacement unit is working perfectly. It’s wonderful to know that the MeatStick is helping you cook steaks to perfection! If you ever need assistance in the future, feel free to reach out. Happy cooking!
Antwort von The MeatStick
We’re glad to hear that the MeatStick is keeping a good temperature for you. Happy cooking!
Setup was not as simple as it could
Setup was not as simple as it could. In order for the bridge to work correctly, you Internet password cannot have any symbols in it. Something that is not mentioned until you contact the helpline.
I wish they would also PRINT instructions and put them in the package.
22. Juli 2024
Antwort von The MeatStick
Thank you for your feedback. We apologize for the inconvenience with the setup process. Your point about the internet password requirements is well taken, and we will look into making this information clearer. We appreciate your suggestion about including printed instructions in the package and will consider it for future improvements. If you need any further assistance, please feel free to contact us.
Very excited!
Very excited that all I needed to do is send pics showing it didn’t work and I received a new one. I’ll need to come up with a meal so that I can try this one soon. Thank you!
26. Juli 2024
Antwort von The MeatStick
Thank you so much for your wonderful review! We're thrilled to hear that you were excited about our service and that we could quickly resolve the issue by sending you a replacement. We hope you enjoy using your new MeatStick, and we can't wait to hear about the delicious meals you'll prepare with it!
Sad that it stopped working happy that…
Sad that it stopped working happy that it was replaced.
25. Juli 2024
Antwort von The MeatStick
Thank you for taking the time to leave a review. We are sorry to hear that your MeatStick stopped working, but we're glad we could replace it for you. Your satisfaction is important to us, and we hope the new MeatStick meets your expectations.
you stand behind your product.. replaced me probe even though it was out of warranty
great customer support
24. Juli 2024
Antwort von The MeatStick
Thank you so much for your positive review! We always strive to stand behind our products and ensure our customers have the best possible experience. Thank you once again for your support!
Actually great customer service
Actually great customer service, I had issue with 1 of my meatsticks ( have 3 and extender ) apparently beyond warranty period. Instead of leaning on that they were happy to replace it. I’ve suggested to many friends about this product love it.
23. Juli 2024
Antwort von The MeatStick
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that we could assist you with your MeatStick issue. We appreciate your recommendation to friends and are delighted to know that you love our product. Thank you once again for your support!
Antwort von The MeatStick
Thanks for your feedback, Damian! Hope you enjoy The MeatStick!
Antwort von The MeatStick
That’s awesome to hear, Davis! We're thrilled that The MeatStick made your first smoking experience a breeze. Here’s to many more delicious cooks ahead!
Great Customer Service!
You offered a replacement meatstick when ours had ceased to function. Thank You!!
25. Juni 2024
Antwort von The MeatStick
You’re welcome! We’re glad we could help. If you have any more questions or need further assistance, just let us know. Enjoy your cooking! 😊
Antwort von The MeatStick
Glad we could assist quickly! If you need anything else, just reach out. Thanks for your patience! 😊
Awesome customer service!!!
Customer service was quick to respond and very helpful. Despite all efforts to resolve my problem, they ended up having to replace my MeatStick. Thank you very much MeatStick people!!!
1. Juli 2024
Antwort von The MeatStick
Thank you so much for the kind words! We're glad we could help and get you back to grilling with a new MeatStick. If you need anything else, just let us know. Happy cooking!
Sensor Failure
Wasn't great when it didn't work when needed, but hopefully the quick warranty replacement will fix the issue.
1. Juli 2024
Antwort von The MeatStick
We understand your frustration, and we’re sorry the product didn’t work as expected. We hope the quick warranty replacement resolves the issue. If you have any more concerns or need further assistance, we’re here to help. Thank you for your patience!
Antwort von The MeatStick
Great to hear that our repair service was prompt and courteous! We're glad you had a positive experience. If you need anything else, just let us know. 😊
Super easy to use
18. Juni 2024
Antwort von The MeatStick
Awesome! We're thrilled to hear it's super easy for you to use😊
Ambient temperature horrific
Ambient temperature on my Weber 22 charcoal grill was 400 on cover. Ambient temperature using another 2 wired probes 395 as close to meat stick probe
AMBiENT TEMP of BOTH MEAT STICKS 246 and 331 max after 1 hr cook
26. Juni 2024
Antwort von The MeatStick
Hello Greg,
Thanks for your review and we apologize for the inconvenience! Though the ambient temp may seem off, it's actually working correctly as it measures the temp directly around the meat, which is often lower than other areas in the grill. This can be due to hot and cold spots, evaporation bubble effect, and temperature fluctuations. Check out this video explanation: https://www.youtube.com/watch?v=Bc2WhEv4scE. If none of these seem to be the case, please reach out to us at https://tms.fyi/help. Thank you
Antwort von The MeatStick
That’s fantastic to hear! Here’s to many more delicious cooks! 🍖🔥
My replacement meat stick worked Perfect with some comments.
My replacement meat stick worked PERFECT. As my first ones purchased over a year ago never worked properly, they appeared to be defective. The company was receptive and assisted me in getting some newer upgraded ones.
I deleted the old app and installed the new one. Smoked a Tri Tip to perfection. I have not tried the miniX yet. I don't have a bridge gizmo. But it all cooks work like last night, I will be satisfied.
Some comments:
1. I'm older (67). The App tutorial is way too fast to be useful (for me). I use paper instructions or easy to read texted instructions. It would be nice to have something that clearly defines what the LED lights mean. It's simple? Write it down for dummies.
If there are certain selections in the app that need to be made for the thing to work, make it simple. The app should be set up with those. Then only the phone selections need be set up.
2. When initially during setup, selecting which stick I have for the app to use, it is very confusing. There are a lot of different options and they don't simply "line up" without a guess.
3. I'd say that the MeatStick cooked 3F below what my previously used wired probe cooked. One is more right?
4. The alarm went off 6F below the target temperature as indicated.
Then the DONE, LET'S EAT" alarm went off 3F below the target temperature. I edited the target temperature during the cook and while it changed the target, it still went off 3F below target. Why?
I can make these work.
The app indications are good to determine the changing cook temps. I like that it tells you the time of cook. "Time remaining" really didn't accomplish much as it was always 2 minutes.
Easy to clean.
It worked from inside a Masterbuilt Electric smoker outside the house and into the kitchen.
The app remained open and didn't use a lot of power.
A simple paper showing what the indications mean, what the colors mean, what the app selections mean and why you would choose something else and the differences between the cooks (as far as the app works) would be useful to this older guy.
28. Juni 2024
Antwort von The MeatStick
Hello Scott,
We have informed our relevant team about the issues you mentioned, such as the alarm triggering too early and the time remaining indicator consistently showing 2 minutes. Our engineers are currently working to address these issues, and we expect the fixes to be available in the next app update.
Regarding your feedback on the app tutorial and initial setup being confusing, we appreciate your input. The tutorial is displayed only once in the app upon initial download. If you wish to view the tutorial again, please reinstall the MeatStick app. Additionally, ensure to select either the MeatStick 4-sensor or MeatStick Chef series on the 'Pick Your Series' page when you reinstall the app.
If you have further questions, feel free to let me know or check our Help Center https://docs.themeatstick.com/.
Once again, we apologize for the inconvenience and appreciate your patience. We will keep you updated once the app issues have been resolved.
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