Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The “chat” appears in the bottom right hand corner, and clicking on the “x” doesn’t stop it from reappearing 5 seconds later. Disabling this in Settings achieves nothing. It is the equivalent of being... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I’ve had absolutely no issues with the The Lott App it’s been smooth, reliable, and easy to use every time. Everything works just as it should, which makes the whole experience enjoyable and stres... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Terrible app, ridiculous to navigate, keeps bouncing around, never sends results to email or alerts , always have to re enter username and password even though i saved via fingerprint, always asking t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Really bad app! Tried to buy Powerball and App kept say error and unable to process, so would try again and same thing would happen, a red error message, so this kept repeating until App said ticket b... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Veranstaltungen & Unterhaltung

Vom Unternehmen geschrieben

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Kontaktinformationen

1,8

Mangelhaft

TrustScore 2 von 5

510 Bewertungen

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Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

It's been days that I can't log in to…

It's been days that I can't log in to my account I have writte countless times but no-one answers

26. Februar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi William, we have reached out to you to get some more information.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

I have a matter before thelott

I have a matter before thelott. Their website won´t let me log into my online account. It never gets past the login box. I don´t use vpns or any thing special, and for years now I´ve successfully used the site, with the same browser. I´m quite upset. I had a small win and can neither play new games nor withdraw this winning. I have contacted thelott by email and now phone and they can´t see why. Resetting password is meant to unlock but it didn´t work. The phone operator said my account is not suspended. As I have not changed my computer or way to log in, I have great concerns about all this. I begin to suspect there are secret reasons why I am blocked from using my account. It´s the only thing left for me to think. Why would an organisation that I´ve used for over 26 years now, suddenly do this to me? They won´t admit I´m locked out and won´t tell me why. Am I a national security risk? It defies all sensible belief. It´s like a work of spy fiction.
Update, 31 July 2025. I still find their service unsatisfactory. It is not right that as an Aust citizen I cannot use the site from abroad. I pay taxes, I have played for many years, it is my right. Other sites allow me to play Aust games but I dont want to use them as they charge more.

16. Februar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi there, can you please direct message us your preferred contact number and a convenient time for a member of our Customer Care team to get in contact and help resolve this issue.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

Being trapped Overseas due to Covid

Being trapped Overseas due to Covid am no longer able to access my account. was fine 2 weeks ago. I called and they said when I return I can then log in. What a joke. Plane tickets are so expensive due to travel restrictions and most seats unavailable, due to capping of number of passengers

16. Februar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Greg, we apologise for the inconvenience however due to government regulations we are unable to offer our games to overseas customers.

Kindest,
The Lott

Bewertet mit 3 von 5 Sternen

Can't log in!!!

About 2 months ago i had to travel overseas for some urgent family matter and i played more than once using the lott's app, while overseas, without any problems until couple of days ago i couldn't log in, tried different devices but still no luck, tried the website but still heaving the same message coming up " An unexpected error has occurred. Please try again later"
Any one knows why!!!!!

2 weeks later......
Arrived to Australia, and still haven't heard from "the lott", but the system is up and running. My understanding is if you try to play outside of the country you might get lucky to play for a up to 3 weeks when the system relises you're in a different country and it blocks your account..... Especially if you won couple of times in a row like i did 😀😀😀, wasn't an exciting win tho, just a $15 😁

13. Februar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott


Hi Adel, we apologise for the inconvenience however due to government regulations we are unable to offer our games to overseas customers.

Kindest,
The Lott

Bewertet mit 2 von 5 Sternen

Very Slow Funds Credit - 1980's stuff!

I am annoyed at the time it takes from sending funds to my account. We are in the 3rd. decade of the 21st. century fgs! My bank tells me that it uses "osko" and The Lott also uses "osko", which apparently means real time sending and acknowledgement of receipt of funds. The Lott bank acknowledges that it has received my funds transfer within seconds. However it can take up to *3 working days* to credit the funds. What the ****? You have my funds to use for up to 3 days while i await access? It's not a cheque that I've banked with you requiring 3 days bank clearance time, it's an instant electronic transfer of funds. Sure, allow say 12-24 hours to process the funds to my account. But up to 3 days! What a scam! How about you institute some modern office procedures The Lott, instead of maintaining high shareholder returns at the expense of customer satisfaction and efficiency.

29. Januar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Very limited option for ID…

Very limited option for ID verification. I can't verify my ID.

27. Januar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Sonia, we're sorry to hear that you are having some trouble verifying your ID. There are two ways that you can verify your identity:


At the Lott we have tried to make the process of verifying your identity as simple as possible using VIX Verify's GreenID service. GreenID is a leading identity verification service within Australia and abroad and ensures privacy and protection of your personal information.

You can use any of the following documents to verify; drivers license, passport, visa, electoral roll or any government issued ID document.

You can also call our accounts team on 131 868 and they can assist you further through the verification process.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

I am one of those very unhappy lotto…

I am one of those very unhappy lotto customers not enjoying the price hike especially the new 6th division on Saturday night lotto I want to really hope I win alot more 6 divisions atleast twice as many as I have done in the past to warrant me putting it in every Saturday night .In 1985 I worked in a Newsagent the price for a Standard 12 lotto was $2.65 and that was better odds back then as there was a field of only 40 numbers.Taking into account now that was 35 years ago wages are significantly higher is a given but I remember then too that I won a division 3 prize which returned a prize amount of just over $500. I haven't won a division 3 since sadly. What I truly can't understand is the lotto has gone up almost 4 times that amount and harder to win because of the field of 45 numbers and the prize amounts for all divisions have remained similar amounts. I realise that the lotto is a mugs game and is all sheer luck but the mugs prices are just getting ridiculous

22. Januar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Thank you for taking the time to share your concerns regarding the recent Saturday Lotto changes. We wanted to touch base with you on your concerns and share some background.

The various Australian lottery operators who conduct Saturday Lotto undertook an extensive review of the game, and spoke with players about why they love playing Saturday Lotto and what they would love to see more of. The research showed us that to ensure Saturday Lotto continues to meet customer expectations we needed to make a few updates to the game. The updates to Saturday Lotto aim to deliver more prizes, more winners and more reasons to play every week.

With this that in mind, the prize pool distribution between divisions and the winning combination for division six where tweaked to improve the odds of winning any prize - which has improved from 1 in 85 to 1 in 42, which means there’ll be more overall winners in every draw.

It is disappointing to hear that you are not happy with the changes to Saturday Lotto. We strive to offer exciting and fun games that our customers love, and your feedback has been provided to the relevant teams.

Again, thank you for taking the time to contact us.

Yours sincerely,
The Lott

Bewertet mit 1 von 5 Sternen

I Got Very Bad Experience,

I Got Very Bad Experience,
From First of January I Spend around Five hundred dollars on Powerball , Oz lotto and Tattolotto and also Spend some last year but i got back only aud 20 dollars. Extremely i m very disappointment from Australian Lottery System..
l think Something is Wrong

21. Januar 2021
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Dheeraj, we're very sorry to hear that your experience with The Lott was not as you expected. The chances of winning for each of our different lottery games are all readily available on our website (https://www.thelott.com/) if you wish to have a look or find out any more information prior to purchasing another ticket in the future. Alternatively, you can contact our friendly Customer Care team on 131 868 or customersupport@thelott.com and they can answer any questions you may have.

Kindest,
The Lott

Bewertet mit 3 von 5 Sternen

I bought a range of tickets in one week…

I bought a range of tickets in one week and transferred funds accordingly to the exact amount to pay for the tickets
Went through checkout and checked my purchases
I went back to check results and found I had credit in my account
Figuring I had won checked my tickets
No win and tickets missing
Not sure if I should be paranoid or not
If they were losing tickets I’m fearful for the refund..but if they weren’t ??

7. Dezember 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Mick, thanks for taking the time to leave a review. Can you please private message us your best contact number and a suitable time for our Customer Service team to get in touch and help you out regarding this matter.

Kindest,
The Lott

Bewertet mit 1 von 5 Sternen

The lotto has been ruined by the lott!

The lotto has been ruined by 'the lott'. The change in the divisions by removing the 2 lower ie 1 plus 2 and 2 plus 2 is greed on their part. The prize for 3 numbers is pathetic at around $7.00. I have done a system 8 for 30 years. For three and a supp I used to get between 200 to 300 as a win. Now its $115 !
The price increase is not justified. Their excuse is more winners? so if someone gets back $7.00 that's a win? come on that's a damm joke. Almost laughable.
I run a work syndicate and we spend 80.00 per FN. I have noticed the wins sliding down the scale over the past couple of years. I feel guilty taking their money now so will wind it up.
Fix it and go back to what it was before the recent change. This is not charity so don't believe their spiel. The only money that goes to the gov are the taxes they pay. They lie !
I am disgusted with the whole thing

28. November 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Thank you for taking the time to share your concerns regarding the recent Saturday Lotto changes. We wanted to touch base with you on your concerns and share some background.

The various Australian lottery operators who conduct Saturday Lotto undertook an extensive review of the game, and spoke with players about why they love playing Saturday Lotto and what they would love to see more of. The research showed us that to ensure Saturday Lotto continues to meet customer expectations we needed to make a few updates to the game. The updates to Saturday Lotto aim to deliver more prizes, more winners and more reasons to play every week.

With this that in mind, the prize pool distribution between divisions and the winning combination for division six where tweaked to improve the odds of winning any prize - which has improved from 1 in 85 to 1 in 42, which means there’ll be more overall winners in every draw.

It is disappointing to hear that you are not happy with the changes to Saturday Lotto. We strive to offer exciting and fun games that our customers love, and your feedback has been provided to the relevant teams.

Again, thank you for taking the time to contact us.

Yours sincerely,
The Lott

Bewertet mit 1 von 5 Sternen

NSW Lotteries was fine

NSW Lotteries was fine; they knew who I was, so it was a simple click and cart out...
These Lott people have a login system which is a circular website resembling those of 1995..

19. November 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Chris, thank you for taking the time to leave a review. We have sent through a request to contact you directly to gather some more information about your experience with our website. We hope to hear from you soon.

Kindest,
The Lott

Bewertet mit 2 von 5 Sternen

Lotto becoming out of reach for Australians

I have been playing Lotto for about 23 years and have noticed that since Golden Casket ceased running it in Queensland as a seperate entity, that the chances of winning the major prize in each lotto has significantly reduced and the price of tickets has rocketed. Oz lotto was something like $6.40 for 12 games & was 6 numbers from 45 (Div 1), now it is $15.90 for 12 games & 7 numbers from 45 (Div 1).
Powerball was around the $6 mark for 12 games when it started and to win first division was 5 numbers from 40 numbers in the first box and 1 powerball from 20 numbers in the second. Today it is $14.50 for 12 games and you need 6 numbers from 45 and 1 powerball from 20 numbers.
Since ‘The Lott’ have taken over, the dream of winning 1st prize has become out of reach for the normal working Australian, they seem more focused on Oz & powerball Jack-potting to draw in customers. Gone are the days of playing 12 game quick picks for single or multiple lottos - you will go broke very quickly very quickly before winning a cent.
Set for life - look back through the results of this game & it speaks for itself. It is drawn every day and there are virtually no winners. Even Ned Kelly would be shocked at how this game is robbing people legally and getting away with it.
I have noticed the normal reply from the the Lott is about the chance of winning a prize has increased to 1 in 42 on a Saturday lotto. Save the spiel.
Can only suggest that people just play minimal games within their budget and succumb to the fact of winning 1st division is out of range for the average Australian.
Regards, Clint

10. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Bad changes

I have been a Tattslotto customer for well over 40 years. In that time I have seen many changes made to the costs and Tattslotto dividends.
Up until now I have had no real complaints about changes that were made to the price increases and dividend changes.
I have never been a big gambler. I do my 12 lines every week and am also in a syndicate that costs me about $8 pw.
I have never had a big win and accept that the odds of winning a really big prize are extremely remote. That is why I never spend a lot on Tattslotto. Checking my tickets gives me a little something to look forward to on a Sunday morning.
I, and I know a lot of other people agree with me, am very disappointed with the latest changes. The cost has gone up, but the chances of winning have doubled you say. The chances of winning a sixth division prize have indeed gone up. But tell me how many people buy a ticket in the hope that they will win a prize that will be less than half of the cost of their ticket? Not me I can assure you. Winning a dividend of $7.50 feels more like an insult than a prize.
The division 1 prize has risen by 25% you say. So it should with the increase in the cost of a ticket.
The chances of winning any other prize division have barely altered and if anything the dividends are now less.
Please tell me how you expect anyone to think that they are now getting a better deal on Tattslotto than they were before the recent changes.
I am a great believer in the old adage, "If it 'aint broke, don't fix it."
Please change Tattslotto to how it was before these recent unnecessary changes.
If Tattslotto continues in its current form I shall seriously consider placing my money with an alternate form of gambling.

9. November 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Thank you for taking the time to share your concerns regarding the recent changes to Saturday Lotto. We understand the price increase affects you and being a multiple game player, the 10c per game added up.

The game changes have assisted in doubling your chance of winning any prize - the Odds of winning any prize has improved from 1 in 85 to 1 in 42 (based on playing a standard 1 standard game entry), which means you should experience a win more frequently.

In addition to these changes, the estimated Division 1 prize pool for Saturday Lotto has increased.

We are sorry to hear that you are not happy with the changes to Saturday Lotto. We strive to offer an exciting games that our customers love. Again, thank you for your feedback, your comments have been provided to the relevant teams.


Saturday Lotto

Bewertet mit 1 von 5 Sternen

Saturday Lotto Price Rise Rip-Off

The Lotto is farcical now. The TAB turnover in Qld is down over $1Million each Saturday, which happened when the TAB's were closed because of COVID. So, the Saturday Lotto 1st prize was already just under $5Million. A System 12 ticket which used to cost $662.45 has now increased to $764.00 and out of that the agent gets $71.40. I've played the Lotto for over 40 years, but you have already stuffed up the Queensland TAB, not enough money going into the pools, even with supposedly added money from other places. Now you have stuffed up the Lotto, I've ripped all my tickets up. Whoever is running the show, needs to go back to the village, its missing its id...

After the Lotto reply, my response is this:
I'm not one of those mugs that pay $29.80 for a 36 game Jumbo entry and get 3 numbers which paid $7.85 and think I've won. I KNOW I would have LOST $21.95. The same stupid jargon about winning applies to scratch-it tickets, if you buy a $10 scratch-it and get $5.00 back, you HAVEN'T won $5.00, you have LOST $5.00. I call it PREDATORY MARKETING.

28. Oktober 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Thank you for taking the time to share your concerns regarding the recent changes to Saturday Lotto. We understand the price increase affects you and being a systems player, the 10c per game added up.

The game changes have assisted in doubling your chance of winning any prize - the Odds of winning any prize has improved from 1 in 85 to 1 in 42 (based on playing a standard 1 standard game entry), which means you should experience a win more frequently.

In addition to these changes, the estimated Division 1 prize pool for Saturday Lotto has increased.

We are sorry to hear that you are not happy with the changes to Saturday Lotto. We strive to offer an exciting games that our customers love. Again, thank you for your feedback, your comments have been provided to the relevant teams.


Saturday Lotto

Bewertet mit 1 von 5 Sternen

NO MENTION OF 18% PRICE RISE

I notice you fail to mention that tickets have gone up 18% in your reply to one review , i was told by my local lotto agent that a new prize is now for 3 straight numbers , hence the price rise , What they failed to mention was 2 supps and one number has now been removed , Im also so shocked at the lack of advertising about the new rules and the BIG PRICE RISE after 30 years im out

25. Oktober 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

We appreciate your feedback concerning the recent changes to Saturday Lotto.

The changes to division 6 have assisted in doubling your chance of winning any prize. The Odd of winning any prize has improved from 1 in 85 to 1 in 42 (based on playing a standard 1 standard game entry), which means there’ll be more overall winners in every draw.

In addition to these changes, the estimated Division 1 prize pool for Saturday Lotto has increased from an estimated $4 Million to an estimated $5 Million prize pool. That’s an estimated $1 million in extra Division 1 prize money every Saturday draw, which is a 20% increase.

It’s a shame to hear that you are not happy with the changes to Saturday Lotto. We strive to offer games that our customers love, and your feedback has been provided to the relevant teams.

Again, thank you for taking the time to contact us.

Saturday Lotto

Bewertet mit 1 von 5 Sternen

I was so appalled at the behaviour of…

I was so appalled at the behaviour of the owner of the lotto place at Corio Village a little old very frail lady walked in with her oxygen mask and oxygen bottle with tubes up her nose no mask as she was excempt by her doctor,went to get served by the man,and all she wanted to no if her lotto was still going. He turned around and wouldn't serve her So he said" In a very rude voice I don't care if your excempted I'm not a medical practitioner and its for the safety of my staff So I'm not serving you! She would of been about 90
Bloody treating the elderly or anyone with a illness like this.
How the fk is she suppose wear a mask when its obvious she can't breath through one
He's got the worse customer service and just so abrupt to people!
The ladies are nice but I won't be going in there when he's in there thats for bloody sure!!!!

16. Oktober 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Kylie, we have sent you a direct message. Thanks

Bewertet mit 1 von 5 Sternen

i have been purchasing the lotto for decades

i have been purchasing the lotto for decades . in that time i have had one reasonable win of approximately $400 in the 1990's. every year the price goes up as do the odds . the lott earns tens of millions of dollars in profits every year but that is not enough they want more. notice how the winners of big prizes used to be spread about and now a jackpot can sit for weeks without being won . its a scam and i will no longer support it .

10. Oktober 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Thank you for taking the time to share your concerns regarding the recent changes to Saturday Lotto. We understand the average div 6 prize has changed and wanted to touch base with you on your concerns and share some background.

The changes to division 6 have assisted in doubling your chance of winning any prize. The Odd of winning any prize has improved from 1 in 85 to 1 in 42 (based on playing a standard 1 standard game entry), which means there’ll be more overall winners in every draw.
In addition to these changes, the estimated Division 1 prize pool for Saturday Lotto has increased from an estimated $4 Million to an estimated $5 Million prize pool. That’s an estimated $1 million in extra Division 1 prize money every Saturday draw.

It is disappointing to hear that you are not happy with the changes to Saturday Lotto. We strive to offer exciting and fun games that our customers love, and your feedback has been provided to the relevant teams.

Again, thank you for taking the time to contact us.

Yours sincerely,
Saturday Lotto

Bewertet mit 1 von 5 Sternen

Since 18 I've been playing this crap so…

Since 18 I've been playing this crap so 32 years, one win over 100 @ $120 all this time .. i believe it is rigged within reason .. I have spent $100 or just under per week for well over a decade..
So Today I go in and get a prize for 85 and 25 so I know I spend 96.70 per week and expect about 14 bucks back in change and was going to put that towards an in store syndicate ticket for 19.90 of Thursdays 20 Mill but she hands me 7 bucks back I try and work it out and ask if tickets gone up AGAIN ? She says YEP, about 10% especially saturdays and others too .. So to my absolute disgust I leave .. Lotto and especially the ''Family'' Tattersalls (should be ashamed) whom my Grandfather put me onto who would buy me tickets as a boy for my birthday for as long as I can remember with the bearded Tatts man on proper coloured ticjets which I have a couple of still from him and the Tatts man's face actually reminds me of my Grandfather..
But your gouging and increases and technical, statistically co -ordinated little changes to make it near impossible to win anything is beyond a joke, its actuslly a bloody joke played out upon your loyal customers.
I FULLY RECOMNEND ANYONE THINKING ABOUT PLAYING IT ''DONT '' , PUT YOUR MONEY INTO RAFFLES AND PRIZES THAT PROP UP AND GO BACK INTO GOOD CAUSES LIKE HOSPITAL'S, CLUBS, RSLs, AND ALL SPECIALIZED SCHOOLS AND FOUNDATIONS WHICH YOU HAVE THOUSANDS OF MORE CHANCES OF WINNING IN BECSUSE OF TICKET LIMITATIONS.
TAKE IT FROM ME AND MY NEVER MISSED WEEKLY 32 YEARS OF EXPERIENCE ..
DONT DO IT ...
YOU PROBABLY DONT KNOW ANYONE WHO HAS WON IT OR ANYONE WHO KNOWS SOMEONE WHO HAS ..
AND DONT GET ME STARTED ON THE PRIZE DIFFERENCE BETWEEN FIRST AND SECOND DIVISIONS BECAUSE OF ONE BLOODY NUMBERED PING PONG BALL ! ! THAT DIDNT DROP FOR YOU WHICH IS A DIFFERENCE OF MILLIONS FOR FIRST DIV TO BELOW 10K FOR SECOND DIV ..
IT ACTUALLY NOW DISGUSTS ME IVE BEEN SUCKED IN FOR SO LONG
SORRY GRANDPA BUT IM OUT !

If that's and adequate reply from the Lott ⬇️ after reading my post, then it re affirms my total disbelief in this corporation and its affiliates.. Total disgust and with that reply I am even more infuriated..

7. Oktober 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Adrian, thank you for taking the time to share your concerns regarding the recent changes to Saturday Lotto.

We spoke to our loyal players about why they love playing Saturday Gold Lotto and what they would love to see more of. They told us: “More prizes, more winners and more reasons to play every week!”

Following a comprehensive review of Saturday Gold Lotto, a decision was made to enhance Saturday Gold Lotto and the features of the game that you, our customers enjoy most.
To support the increased Division 1 prize pool from $4 Million to $5 Million and to also improve the odds of winning any prize from 1 in 85 to 1 in 42 (based on playing 1 standard game) the price of playing your Saturday Lotto numbers will increase by 10 cents per game, per entry (plus agent’s commission).

It is disappointing to hear that you are not happy with the changes to Saturday Lotto. We strive to offer exciting and fun games that our customers love, and your feedback has been provided to the relevant teams.

Please feel free to check out our Real Winners blog to read about all our incredible division 1 winners.
https://www.thelott.com/real-winners

Thank you again for taking the time to contact us.

Bewertet mit 1 von 5 Sternen

I can’t verify my identity

I can’t verify my identity. I click on the button to verify and it says that my identity has been verified, but then when I go to withdraw funds it says I need to verify my identity. So I click on the button to verify and it says my identity has been verified, but then when I try to withdraw funds it says I need to verify my identity, and around and around we go. It never asks me for details, such as drivers license number or anything else. P.S they already have my bank details from when I deposited money - they were real efficient at that part of the process

5. Oktober 2020
Bewertung ohne vorherige Einladung
The Lott-Logo

Antwort von The Lott

Hi Barry, we're so sorry to hear that you are having some troubles verifying your account. Can you please give our accounts team a call on 131 868 and they will happily assist you. Thanks!

Bewertet mit 4 von 5 Sternen

Unable to Log In with Wifi

Seems I'm not the only one having issues with being unable to log in using my home wifi. While the app is easy to use, I've taken a star off because it has recently stopped working through my home wifi. It continues to work fine over 4G. I haven't changed anything, and everything else I have works fine over wifi as it has always done.

I contacted someone in your office and was told that my account wasn't locked and that there has been an influx of people with the same issue. I was assured that my IP address wasn't blocked from the servers and that I should restart my router - a step I had already done.

It's been two days and I haven't been able to log in using wifi. There is clearly an issue as I've just read 7 reviews from this year stating the same thing.

28. September 2020
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr