The team were incredible with helping me get recent funding, in-particular Esme and Cameron. They were very thorough and persistent with supporting me through the case even though it wasn't the easies... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My experience during the process of getting my loan wasn’t the simplest, made so by myself and the creditor, equifinace. Esme was my representative from the loans engine and dealt with the whole thing... Mehr ansehen
Unternehmen hat geantwortet
Awful awful awful. They start with decent rates (even with the astronomical fees added) as a way to get early engagement. Once you've filled in every form, the loan needs to be changed to an... Mehr ansehen
Unternehmen hat geantwortet
What a service this has been!! I was referred to them via a service that couldn’t help me. . Poppy is amazing, she went down every possible avenue to get me a loan secured. Even when lenders neede... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Loans Engine is a specialist finance broker helping individuals access tailored funding solutions. Our experienced team is committed to delivering excellent service, and a straightforward borrowing experience from start to finish. We do not offer any subscription services, membership cards, or online accounts. Our main company reviews are obtained by review provider Feefo: https://www.feefo.com/en-GB/reviews/the-loans-engine
Kontaktinformationen
Building 2, Axis, WD24 4YW, Watford, Vereinigtes Königreich
- 0800 032 4646
- enquiries@theloansengine.co.uk
- theloansengine.co.uk
4,4
Hervorragend
21 Bewertungen
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Das haben sich andere Leute angesehen
The team were incredible with helping…
The team were incredible with helping me get recent funding, in-particular Esme and Cameron. They were very thorough and persistent with supporting me through the case even though it wasn't the easiest. I would highly recommend the team.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your fantastic review and recommendation!
We’re pleased to hear that you had such a positive experience with the team and that Esme and Cameron were able to support you in securing your funding.
We understand that some cases can be more challenging than others, so it’s great to know that their thoroughness and persistence made a real difference throughout the process. We’ll be sure to pass on your kind words to them both. Thank you again for your trust in us, and we wish you every success moving forward!
The Loans Engine
My experience during the process of getting my loan through the loans engine
My experience during the process of getting my loan wasn’t the simplest, made so by myself and the creditor, equifinace. Esme was my representative from the loans engine and dealt with the whole thing with brilliance and I appreciate most, how she handled me and my issues. Making my overall experience great. During my dealings with the loans engine I had to talk to a few different staff members and all were great employees.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for taking the time to share your experience with us. We’re pleased to hear that, despite some challenges along the way, Esme was able to support you with professionalism, patience and care throughout the process.
We’ll be sure to pass your kind words on to Esme, as well as the rest of the team. It’s fantastic to hear that everyone you dealt with was helpful and made a positive impression.
Thank you again for choosing The Loans Engine, and we wish you all the very best for the future!
The Loans Engine
Amazing experience and great customer…
Amazing experience and great customer service. Esme Connolly was brilliant and I would highly recommend.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your wonderful review! We’re pleased to hear that you had such a positive experience and that Esme provided the excellent customer service we strive to deliver.
We’ll be sure to pass your kind words on to Esme, she’ll be thrilled to know her support made such a great impression. Thank you for recommending us, and we wish you all the very best!
The Loans Engine
Great Communication
The team kept us informed along the way with clear communciation
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for taking the time to leave us a review! We’re really pleased to hear that you found the communication clear and that our team kept you informed throughout the process.
Keeping our customers updated every step of the way is something we really prioritise, so it’s great to know this made a positive difference to your experience. Thank you again for choosing us!
The Loans Engine
Esme Connolly was an excellent advisor
Esme Connolly was an excellent advisor.
Kept us fully informed and updated with our case.
Very highly recommended this service.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your fantastic review!
We’re pleased to hear that Esme provided such excellent support and kept you fully informed throughout your case.
Thank you for highly recommending our service, and we wish you all the very best!
The Loans Engine
Esme held my hand every step of the…
Esme held my hand every step of the way. It was a complicated case and she made me feel confident in her ability and services.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your lovely review! We’re delighted to hear that Esme was there to support you every step of the way, especially with a more complicated case.
It’s wonderful to know that her guidance and reassurance gave you confidence throughout the process. We’ll be sure to share your kind words with Esme.
Thank you again for choosing us, and we wish you all the very best!
The Loans Engine
Very easy to deal with
Very easy to deal with. From the intial call to refer my client, i was updated every step of the process.
Clients dealt with swiftly and case completed within a week of referral. I was impressed by the efficiency and professionalism
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for taking the time to share your experience! We’re pleased to hear that you found the process straightforward and that our team kept you updated every step of the way.
It’s fantastic to hear that the case was handled so efficiently and completed within a week of referral. We really value strong communication and professionalism, so it’s great to know these came through throughout the process.
Thank you again for your kind words and for choosing us.
The Loans Engine
What a service this has been!
What a service this has been!! I was referred to them via a service that couldn’t help me.
.
Poppy is amazing, she went down every possible avenue to get me a loan secured. Even when lenders needed info I couldn’t give she persevered like a super human. Easy to discuss financial needs with and a fantastic service on the whole.
I am very impressed and would definitely use again should I need to.
Highly recommend.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your amazing review and recommendation! We really appreciate you taking the time to share your experience.
We're pleased to hear that Poppy was able to support you throughout the process. She is passionate about finding the right solution for clients, and she'll be happy to know her perseverance made such a positive difference.
Wishing you all the very best!
The Loans Engine
Exceptionally professional
Exceptionally professional, thorough and friendly experience. We felt very confident we were in good hands throughout the process. Any enquiries were responded to promptly and efficiently. Above all were impressed by the personable approach. Highly recommended.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your kind words and recommendation. It means a great deal to us that you took the time to share your experience.
We're happy to hear that you felt confident and well supported throughout the process. Providing a professional, thorough, and friendly service is what we strive for, so it's great to know our team's efforts made a positive impression.
Thank you again for choosing us. It was a pleasure to assist you!
All the best.
The Loans Engine
I would recommend using their service
I would recommend using their service. Charlotte and Harjeet was a great help and very sufficient.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for your recommendation and for taking the time to leave us a review.
We're pleased to hear that Charlotte and Harjeet were able to help and provide you with great support throughout the process. They'll be so pleased to hear your kind feedback.
Thank you again for choosing us. It was a pleasure to assist you, and we wish you all the very best.
The Loans Engine
Very clear and concise advice in…
Very clear and concise advice in delivering the product.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your kind feedback!
We’re pleased to hear that our advice was clear and concise. It’s always our goal to make the process as clear and straightforward as possible, and it’s wonderful to know that we achieved that for you.
Your comments are greatly appreciated and will be passed on to our wider team.
Kind regards,
The Loans Engine
Nothing short of excellent!
I cannot thank Esme and the team enough. It's nice to see a company take customer care seriously. They are professional, courteous and just a pleasure to deal with.
I first contacted them in 2022 and again this time around - both occasions have been nothing short of excellent.
I will 100% be in touch when my mortgage is up for renewal and recommend to anyone.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you so much for your kind words, it really means a lot to us!
We’re delighted to hear that you’ve had such a positive experience with Esme and the team on both occasions. Providing professional, courteous, and consistent support is something we truly pride ourselves on, so it’s brilliant to know that came across.
We really appreciate your recommendation and look forward to helping you again when your mortgage is up for renewal. Don’t hesitate to get in touch anytime, we’re always here to help!
Kind regards,
The Loans Engine
READ WHAT 75% OF ALL REVIEWS SAY
I have read the other reviews on this company and I am genuinely not surprised that 75% of all are 1-star rating. They've put me through hell, and I could not warn people enough - be very very very careful of this outfit. They'll fleece you with fees. Stay away. I only came on here to see what experience others had had - and I've had the same.
(Update of 5th May 2026... I have just logged on to Feefo and typed in Central Loans Ltd and Interbay - both returned the message "No Results" ~ typical of this company they run you around in circles - terrible to deal with - I would recommend to proceed with extreme caution and the many hidden and small print costs - the customer care is none existent - it's just how much money can they extract from you.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for taking the time to share your feedback.
Our main review platform is Feefo, where the majority of our reviews are collected. As a result, review volumes on other platforms, including Trustpilot, may not fully reflect the overall customer feedback we receive. Our current average service rating on Feefo is 4.8 out of 5 stars from over 1,000 reviews.
Kind regards,
The Loans Engine
Worst customer service ever
Worst customer service ever, after signing all the documents and promised to get my funds in 1-2 hours I was disappointed to see that didn’t happen. I called again and was told it’ll be released at midnight which once again didn’t happen. The agent I was dealing with is Felix Jones. He told me when I was signing the documents “ If you don’t receive the funds in one - two hours like it says you can sue us” called him this morning and told him my bank asked what the transfer to this company was for and I said a loan which he replied that I just started a shit storm called me down called me names and got mad at me for following the law then the company blocked my calls. I still haven’t received any money or a call back or any answers. They don’t realize when they break a written contract they can and will be sued if I do not get the funds I was approved for or at LEAST my deposit back. Worst company do not use them
26. März 2025
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
We’re sorry to hear about your concerns. However, we believe there may be some confusion regarding the company involved.
After reviewing our records, we are unable to identify a case under your name, which suggests this may relate to a different organisation. We are The Loans Engine, a specialist finance broker, and not a lender. As such, we do not issue or release funds.
We also do not have any employee by the name of Felix Jones, and this individual is not associated with our company.
We would encourage you to review your documentation to ensure you have contacted the correct organisation. We take feedback seriously and are committed to maintaining high standards of service.
As this review does not appear to relate to our business, we have reported it to Trustpilot for further review. If you believe this is in error and wish to provide further details, we would be happy to assist where possible.
Kind regards,
The Loans Engine
Dreadful customer service, rectified by Luke.
Dreadful customer service by Luke.
I would like to complain about the treatment that I faced when gaining customer service from Luke. He spoke on the phone very condescending and did not even respectfully refer to my own name instead calling me Bob during the call. Everything that was put forward was put forward in a manner as if he was frustrated or annoyed or upset because how he was treated in the past.
When speaking to him about my concerns I mentioned 2 months and instead he rushed my time to 1 month's time to end of January.
I feel he wasn't listening and rushing to the answer and just assumed everything. In addition he came across in a manner that he felt his situation or what should happen is only one way and having problems during a process is too difficult for him to handle and he couldn't accept any other scenario. I believe this shows bad customer service and he needs to learn to be more understanding and patient when speaking with customers on the phone and realise problems happen within day-to-day life and during life and things happen that we cannot foresee and he needs to understand that. Basically I think his service was dreadful and if I contact your company in future, I would prefer to liaise with anyone else but him I think he has got a lot of learning to do in terms of customer service.
Company called the loan engine, part of Central loans Ltd.
Update to review 20.12.2024
Luke apologise the day after for his behaviour on the phone and ever since I've only seen excellent customer service. I remain vigilant, however this appears to be a one off occurrence.
Update to review 26.12.224
After having deep thought about our unfortunate start to our professional partnership. I feel working on an unstable and unprofessional base does not fit in with the future of my business plans.
I have decided to part ways and wish you all the best for the future.
19. Dezember 2024
Bewertung ohne vorherige Einladung
I apply for a loan on 12th of June have…
I apply for a loan on 12th of June have pay the insurance and fee like they asked they don’t answer there phone or respond to emails there customer support said a loan officer will get contact with you never happens you just go in a circle and go no where worst place be careful they rip you off and don’t give you the loan !!!!!!!
24. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for your feedback.
We’re sorry to hear about your experience. However, we do not request or take any upfront fees or insurance payments from customers. Our broker fee is only payable once a loan has been successfully arranged and funds have been received by the customer.
We are also unable to locate your details within our system, which suggests you may have been in contact with a different company.
If you would like us to look into this further or clarify our process, please feel free to contact us directly and we will be happy to assist.
Kind regards,
The Loans Engine
They tell you you’ll get a loan so you…
They tell you you’ll get a loan so you put all your details in.. then say they can’t… scam
25. November 2022
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for your feedback. We’re sorry to hear that we were unable to help on this occasion.
We are a broker, and any lending decision is made by our panel of lenders based on their individual criteria. As a result, not all applicants are eligible.
We are continually working to expand and develop our panel of lenders to help more customers in the future, and we appreciate your understanding.
Kind regards,
The Loans Engine
Just the worst
Just the worst. Even if you don't use them the only way to stop them texting you is by sending a premium rate text to stop them. They aren't here to help you just make profits.
10. November 2022
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for your feedback. We’re very sorry to hear about your experience.
If you no longer wish to receive emails or text messages from us, you can opt out at any time by contacting our team via email or phone at no cost, and we will remove you from our communications list as soon as possible.
Kind regards,
The Loans Engine
Awful awful awful. Be careful.
Awful awful awful.
They start with decent rates (even with the astronomical fees added) as a way to get early engagement.
Once you've filled in every form, the loan needs to be changed to another provider and suddenly gets more expensive; then they push like crazy to close.
You will get connected to these guys via Money Supermarket.
Some of the products listed here only transact via LoansEngine, sadly - so don't get happy about the low rates, i'm not sure they actually exist..
8. August 2018
Bewertung ohne vorherige Einladung
Antwort von The Loans Engine
Thank you for your feedback. We’re sorry to hear about your experience.
The interest rates are determined by lenders based on each customer’s individual circumstances at the time of application.
When a customer applies online, we contact them to gather additional information about their circumstances so we can assess what options may be available from our lender panel. We are a credit broker and do not lend the money ourselves.
We take all feedback seriously and continually review our processes and customer journey.
Kind regards,
The Loans Engine
TERRIBLE SERVICE RUN BY SCHOOL …
TERRIBLE SERVICE RUN BY SCHOOL CHILDREN, TRULY SHOCKING TARDINESS, VERY SLOW, NOT INFORMATIVE, RIP OFF RATES , RUN AWAY AS FAST AS YOU CAN !!!!!!!!!!!!!!!!!1
27. Januar 2018
Bewertung ohne vorherige Einladung
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