Theextractiongroup Bewertungen 25

TrustScore 4.5 von 5

4,5

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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

There was a phone call on the day to inform us of their expected eta. The team worked well although had to leave to get materials within an hour of arrival. Although they were away for nearly an hour... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The Extraction Group ended a nightmare for us and successfully removed spray foam from our loft which had not been removed properly in the first place . Then also helped us recover some of our debt th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The extraction group saved the day for me as right before the completion of our property a survey revealed spray foam insulation that we didn’t even know we had after living here for 10 years. Obvious... Mehr ansehen

Bewertet mit 4 von 5 Sternen

4x for taking it out pleasant worker’s checked and fitted extra insulation to floor of attic also left everything clean and tidy. NOT HAPPY: lost £5000 on having it installed and then told it would... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

At The Extraction Group, we specialise in Cavity Wall Extraction, Spray Foam Insulation Removal, and Loft Insulation Replacement. With years of experience and a team of skilled professionals, we’re committed to helping homeowners across the UK improve energy efficiency, reduce damp issues, and create healthier living environments. We understand the problems that poorly installed or outdated insulation can cause – from rising energy bills to structural damage. That’s why we focus on safe, efficient, and mess-free removal of cavity wall insulation and spray foam. Whether it’s due to moisture retention, failed materials, or property resale concerns, we’re here to provide expert advice and a solution tailored to your home. We also offer full loft insulation services, removing old or ineffective materials and installing high-quality, modern insulation that meets current energy standards. Our approach is professional, transparent, and always customer-focused. From your first enquiry to the final clean-up, we aim to deliver outstanding service with honest communication and reliable results. If you’re looking for a trustworthy team to sort your insulation issues once and for all, The Extraction Group is here to help. Your home deserves better – and we’re here to make it happen.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

25 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Braucht meist mehr als 1 Monat zum Antworten

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Bewertet mit 4 von 5 Sternen

Good workers

There was a phone call on the day to inform us of their expected eta. The team worked well although had to leave to get materials within an hour of arrival. Although they were away for nearly an hour & a half, they were complete by 1430 having vacuumed the carpets all the way to the front door. The lads were polite and friendly and worked well.

23. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The Extraction Group ended a nightmare…

The Extraction Group ended a nightmare for us and successfully removed spray foam from our loft which had not been removed properly in the first place . Then also helped us recover some of our debt through a section 75 claim .

23. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Removal of spray foam insulation and subsequent reroofing

I had previously paid a company to remove spray foam insulation, they had done a poor job and have since gone out of business. The roofing felt was in poor condition, torn in places, and I could see tiles and sky in some places. When the Extraction Group team started to remove remaining foam, they found that the felt was in very poor condition and unsuitable for relining, so I decided to have the roofing felt replaced completely. There was no pressure to undertake this unexpected work, and it was fully explained to me. This involved co-ordinating the scaffolder, removal and replacement of solar panels and Extraction Group team, all in bad weather before Xmas. All teams involved were friendly and helpful. They arrived on time, worked long hours and cleaned up after themselves. I have no hesitation in recommending them.

17. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Spray foam removal - reassurance when you need it

We had to have spray foam removed from my late father’s roof in order to be able to sell the property.
Declan and Matt were not only totally professional and gave us a no nonsense approach, relayed exactly what would happen, and filled us with reassurance that they would complete the job to our satisfaction, even if it meant they had to return following any surveyor’s report.
They were plain speaking, did not push a hard sell or demean any other contractors, we felt very assured to give them the job.
The neighbours said that the guys on site kept them informed and tried to keep noise down to a minimum. One neighbour was very impressed.
We did have to ask the team back, and it was no problem, no quibble and small remedial works were done very quickly to satisfy tour buyer’s surveyor.
Declan and team were always at the end of a text or email, got the photos and reports, warranties etc to us without delay. We were overwhelmed with their need to ensure complete satisfaction.
I cannot thank them enough. Amazing service in what is a real mine field where spray foam installation needs removing. We made the right choice based on frankness and personality.
Good luck in the future.

17. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing

The extraction group went above and beyond for my mum having her roof done. Really reliable company, great customer service skills and the the roof job was AMAZING. 100% will be recommending to anyone I know!

8. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I worked along side the extraction…

I worked along side the extraction group recently on a project offering a reroof for a client, aswell as re-pointing (I provided the scaffolding) they were a pleasure to work with from start to finish I would work with them again and recommend them to anyone thinking about using them or working with them!

4. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great communication skills

Great communication skills, explained everything in great detail. Honest and reliable made the whole process so easy and stress free. A pleasure to work with and will again.

3. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The extraction group saved the day for…

The extraction group saved the day for me as right before the completion of our property a survey revealed spray foam insulation that we didn’t even know we had after living here for 10 years. Obviously we had to get this sorted to enable us to sell our home and the extraction group took care of the whole job from start to finish, I didn’t have to worry about a thing even down to cleaning and clearing away all of the rubbish at the end. The house passed its survey once they had completed there work and we were able to move so, needless to say I would reccomend them to anyone! Declan and the team are always on hand for any questions throughout the job too. Thanks guys!

13. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Clean and efficient

Excellent work carried out by the extraction group, done to a high standard. Would highly recommend to anyone who needs help with spray foam. Very respectful to our property and possessions in work areas.

13. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Removal of foam insulation

I had foam insulation installed and then paid another company to have it extracted; both companies have since gone into liquidation. I called for a report, only to find that the insulation foil installed was hiding poor workmanship, and most of the foam remained. I then employed The Extraction Group to remove the remaining foam, repair the roof felt, treat the timbers and provide extra insulation. The Extraction Group (Scott and Marcus) carried out the work diligently and expertly over two days, and without hesitation, I can recommend this firm.

8. Oktober 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Dear Mr Taylor,

Thank you so much for sharing your experience. I’m really sorry to hear about the issues you faced with both the original installation and the so-called “extraction” that followed—especially with the companies going into liquidation and the poor workmanship being concealed.

I’m glad, however, that we were able to step in and put things right for you. Scott and Marcus take great pride in their work, and it’s wonderful to hear that their diligence, expertise, and attention to detail made such a difference over the two days they were with you. Your recommendation means a great deal.

If you ever need anything further or have any questions in the future, please don’t hesitate to get in touch.

Kind Regards

The Extraction Group

Bewertet mit 5 von 5 Sternen

An absolutely great experience from…

An absolutely great experience from start to finish

Declan who is one of the owners of the company came to assess the situation and was very clear and professional about what they could achieve how long it would take and what the cost would be

I moved into a new home which was unexpectedly cold due to a large space under these suspended floor

Never having come across this before I wasn't sure how to improve the situation

Declan recommended using underfloor insulation. He suggested rock wool of a sufficient thickness to improve the thermal performance of the house also was clear that pipes would still remain accessible it would not be affected by any rodent damage and that they would be able to access all parts by doing the necessary building work and then making good afterwards

At all points he made me feel confident that the job was possible the price was excellent and the team absolutely fantastic on site

Arrived on time they helped me move furniture with out even having to be asked

They lifted carpets they made access points in a clean and professional way

Job was done swiftly all of the team work tirelessly in difficult conditions

At the end of the job everything was replaced as it had been before

At all points I was showing the work and pictures of the more and accessible parts that I couldn't see for myself

Already the houses feeling warmer and by the change in sound in the house I know that the insulation is working and doing its job

I cannot recommend them highly enough for doing this kind of work as well that is to insulate under floors to give the house a greater improved EPC and thermal performance

Lovely lovely to company to work with and I wish them all the best

Kate

19. August 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Hi Kate,

Thank you so much for taking the time to share such a detailed and thoughtful review. We really appreciate it.

It was a pleasure helping you improve the comfort and efficiency of your new home. Declan always aims to provide clear, honest guidance from the very start, so it’s great to hear that his assessment gave you confidence in the process and the solution.

We’re also delighted that the team made the experience smooth for you on the day—arriving on time, assisting with furniture, working cleanly, and keeping you updated throughout the job. Underfloor insulation can be challenging work, so your recognition of the team’s effort means a lot.

Most importantly, we’re thrilled that you’re already feeling the difference in warmth and sound within the house. That’s exactly the kind of outcome we aim for.

Thank you again for your kind words and high recommendation. We wish you all the very best in your new home, and if you ever need anything in the future, we’re always here to help.

Warm regards,
The Extraction Group

Bewertet mit 2 von 5 Sternen

Would seem a little unprofessional

We were informed by the representative who came to our house that the work would be undertaken by their qualified team and a visit from a surveyor would come at the end of the work and pass the work as being done correctly issue us with an insurance back warranty policy to protect us for the next ten years we had no surveyors come to pass the work on completion and we got a none insurance backed company 10 year warranty hand written not even typed and unsigned piece of paper.

11. Juli 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Thank you for your message. We have checked our system thoroughly and, on numerous occasions, attempted to contact you by email, but we have no record under your surname of any work carried out by our company.

To help us look into this properly and ensure you receive accurate information, we would really appreciate it if you could give us a call at your earliest convenience. Once we can confirm the details, we’ll be more than happy to assist.

Thank you,
The Extraction Group

Bewertet mit 5 von 5 Sternen

After an unfortunate start a second…

After an unfortunate start a second crew arrived and did a great rectification job . They cleared up before they left -- no complaints , and now very happy with the completed job .

23. Juli 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Thank you for your feedback. We’re sorry to hear the job didn’t start as smoothly as it should have, but we’re very glad our second crew were able to put things right and deliver the standard of work we pride ourselves on. It’s great to hear you’re now happy with the completed job and that everything was left clean and tidy.

We truly appreciate your patience and understanding, and thank you again for giving us the opportunity to rectify the situation.


Kind Regards

The Extraction Group

Bewertet mit 4 von 5 Sternen

Glad it’s all over not happy losing money

4x for taking it out pleasant worker’s checked and fitted extra insulation to floor of attic also left everything clean and tidy.
NOT HAPPY: lost £5000 on having it installed and then told it would damage roof if left in.

25. April 2025
Theextractiongroup-Logo

Antwort von Theextractiongroup

Thank you for sharing your experience. We’re really pleased to hear that our team were pleasant, carried out the extraction properly, added the extra insulation, and left everything clean and tidy for you.

We also completely understand your frustration about the money lost on the original installation. It’s incredibly disappointing to invest in something only to later be told it could cause damage. Unfortunately, we see this far too often, and we always do our best to help homeowners put things right safely.

If you need any further support or have questions about your insulation going forward, please don’t hesitate to get in touch — we’re here to help.

Kind Regards

The Extraction Group

Bewertet mit 4 von 5 Sternen

Cavity Removal

The Extraction Group was recommended to me and they have provided an excellent service. Very clear explanation of work to be carried out and cost of work.
The team that carried out the work were very friendly and efficient and cleared up after work was completed.
I would happily recommend.

9. April 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Hi There,

Thankyou so much for your kind words and for taking the time to leave this lovely review. We're really pleased to hear that you were happy with the service from start to finish. Our team always aims to provide clear communication, quality workmanship, and a friendly approach, so it's great to know we met your expectations.

Bewertet mit 5 von 5 Sternen

Wonderful work carried out at my mother…

Wonderful work carried out at my mother and fathers property, the spray foam was previously not removed correctly and remnants of the foam had slipped down into the cavities, this was rectified and sorted very professionally by a great team and of young men who made us feel at ease. Highly recommend

4. April 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Hi Bernie,

Thankyou so much for your kind words! We're really pleased to hear you were happy with the work carried out at your parent's property. Our team takes great pride in ensuring every job is done thoroughly and professionally, especially when correcting previous issues like leftover spray foam. It's great to know they made you feel at ease throughout the process. Your recommendation means a lot to us- thankyou again!

Bewertet mit 5 von 5 Sternen

The Extraction group have been FANTASTIC …

The Extraction group have been brilliant. Having troubles with mould and damp with my baby daughter’s bedroom,and other parts of the house. They have made the whole family feel at ease with the fantastic and such helpful work they provided.
Couldn’t recommend them enough!
Thanks again

27. Mai 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Hi Connor,

Thankyou so much for your kind words. We're truly grateful for the opportunity to help, especially when it comes to something as important as creating a safe and healthy environment for your family.

It means a lot to hear that our team was able to put you at ease and provide the support you needed. Your recommendation is hugely appreciated, and we're so glad we could make a difference.

Bewertet mit 5 von 5 Sternen

I have recently had my old insulation…

I have recently had my old insulation in the loft removed and replaced. From the start to finish every one went above and beyond. Would recommend highly.

21. Mai 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Hi Thomas,

Thankyou for taking the time to leave such a great review! We're so pleased to hear that you were happy with the loft insulation work and that our team went above and beyond for you- that's exactly what we aim for.

Your recommendation truly means a lot to us. Thanks again for choosing The Extraction Group- we really appreciate your support.

Bewertet mit 5 von 5 Sternen

Very efficient and effective

Matt, Declan and Frank were all great. Very efficient and thorough with their time and extremely tidy when replacing the flooring and carpet following completion of the damp work

13. Mai 2025
Bewertung ohne vorherige Einladung
Theextractiongroup-Logo

Antwort von Theextractiongroup

Hi John,

Thankyou so much for your kind words! Were really pleased to hear that we made a great impression and delivered the high standard of service we pride ourselves on.

Were especially glad you appreciated the efficiency and care taken with your flooring and carpet. Thanks again for choosing The Extraction Group!

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