Worst customer experience
Ordered a Comfy on 14.07 on the official German reseller website as a present to my wife's Birthday on 29.07. Got a confirmation and a receipt. The company guarantees delivery within 2-4 working days, for which I paid 4.90€ on top of the item price which was 39,90€. After a week of silence decided to write them - there is no contact except for a "write me back" form on the website, which I used. Silence again for several days. I went to their EU store, did all the same and guess what? Complete. Silence. I digged, found out it's a US-based company with resellers in EU, so I went to their central store website, did all the same for the third time and finally received an answer that the German store will get back to me within 24 hours, so they did.
Answer was, in short, that it was a mistake on their store system and the item I actually ordered does not exist anymore, they have stopped all sales for summer at all. No apologies, no satisfaction, no refund. Wrote back to both German and US stores that this is unacceptable and mentioned a possibility of legal action and only after that they are telling me that the refund is being executed.
I had similar experiences before and every time, if a store had even smallest signs of respect towards customers, not only refunded back in an instant, but also provided gifts, discount vouchers and all kinds of treats simply to make you less dissapointed from their mistake. Comfystore is nothing like that, they are just throwing facts at you that you will never see the order, not even mentioning anything about the refund which I am still waiting for, by the way. Complete disgrace, close to a scam. Never buy anything from this website. I somehow hope that it won't come, so I would be able to bring this to court.