The Boiler Company Bewertungen 

Absolutely disgusting company. Mother was in a home with dementia, started receiving threatening letters for non payment of direct debit for a contract she couldn't of signed because she was in a home on the date it started. Additionally her previous 2 services were not done by this company , she was informed her boiler was obsolete as it was 40 year old ! This company is on par with car clamping companies in the capital stay away at all costs. Further to this reveiw I contacted then via a Web search as they do not include any email or phone numbers on their threatening letters. Spoke to one of their customer service team and explained that my mother was in a care home and had been for some months and could not of signed a so called contract. I then informed the agent that my mother had passed away and asked that the account be closed . I was told that their words I can't do that , you'll have to do that with a different dept. I asked for the number and was informed to give them my number and they would call me. 3 more months have passed since my mother passed away , still no phone call. Today we recieved threatening letter no 8, 31 Jan 2024 yes they even number them. I wish you could upload photos as I would love to show the content of these letters, as a picture will paint a thousand words. If I could rate minus I would and I stick by my statement these people are crooks. The crooks have questioned my reveiw and I have sent additional info via trust pilot, I hope the truth hurts.

Extremely helpful staff. Prompt call outs to a breakdown. Very easy flexible protection policies. I would recommend them to anyone looking for boiler cover.

Many the engineer who came was very friendly and very helpful and knowledgeable. And gave us his number incase of any problems arising after he left so he could come back and sort it.

If I could 0 stars I genuinely would, I tend to only review with 5 stars as I like to praise good customer service but this company disgusts me, for years my father had cover with them and year after year they left them in the cold with delays in coming out to repair his boiler and now nearly 2 years after he's passed (which they know as we called and made them aware!) they send a letter chasing him for £879 for missed payments when he paid yearly in full! Why would they provide a service from 2015 to 2020 when they weren't paid for the cover! Disgusting, companies usually are caring and considerate when family members pass away these guys are beyond inconsiderate

Would give negative stars if I could.
Two weeks after so called fix of mother’s boiler it failed again. Another two nights with no heating or hot water before an engineer called. Spent 30 mins getting boiler going and 1 hr later it failed again.
Wasn’t interested in fault history either.
Didn’t even look for what was causing the fault.
Just because it’s winter they assume it is a condenser pipe block that causes ignition lockout. Another cold night with no hot water passes.
New engineer called next day and doesn’t know boiler but because he can’t force a reset assumes boiler PCB is at fault.
The Boiler Company say the don’t cover it. So what was my Mum paying monthly for!
Would not advise anyone to sign with TBC, especially since their website has now gone.

Rang to claim when boiler broke, Given different information as to what my policy covered depending on who I spoke to. Was told there was no callout fee, then there was! I Managed to get a local company to come out for free and fix the boiler for less than the callout fee from the boiler company!
Cancelled policy and they are still trying to get me to pay for it despite never using the service.

Very Unhappy with TBC.
Called early morning to report fault with boiler having already had the annual service three months prior.
Told them it was an elderly frail 96 lady who needs to be kept warm. TBC advised an engineer wouldnt be able to come until following day, in the afternoon.
Following day, in the early evening the engineer phoned to say he couldnt come till next day. They left this elderly frail lady without heat or hot water for over 48 hours!

I had my boiler put in and serviced expertly by the Boiler company. Later I had a free boiler service through SSE airtricity. Thankfully today my boiler was serviced by Ciaran once again. It made a huge difference to someone suffering with anxiety that he took time to explain the minor plumbing difficulties we were experiencing. He always goes above the average with kindness and expertise

Engineer fixed leak on radiator and performed good boiler checkup

Fantastic service time due 9-1. Came 9.02 30min later he was finished and gone.

The engineer was very punctual and knowledgeable. Very efficient and can't fault his work.

The plumber did a good job, and I was very happy

Amazing company! After a bad experience with Scottish Power, we were recommended The Boiler Company by a family member.

We noticed our boiler wasn’t working one morning and made our claim. Very friendly call handler called Max, he had an engineer sent out before lunchtime, the boiler issue was diagnosed and parts were ordered right away and our boiler was fixed the next morning. The engineer from Glasgow was very friendly and gave us the reassurance that our boiler was safe and we didn’t need a new boiler as we aren’t in any financial position to replace it now.

I’m glad we had our boiler covered and serviced with The Boiler Company because it would’ve been a costly repair if we had to do it ourselves.

I’d encourage everyone to have a service & breakdown package with The Boiler Company. Keep up the good work TBC.

Easy process joining, very helpful team and polite engineer

Max provided me with a brilliant customer service he told me not to panic and immediately sent over an engineer to my property.

Excellent! 👍

Great and fast service.

Great experience, was able to help out when needed

They were very helpful in helping me with my issues. Great communication and service! Recommend to all.

I am hoping this review will increase public awareness and protect people from misleading information and excessive charges.

Registered as “UK Boiler Company Ltd” (42 Dingwall Road, Croydon, Surrey, CR0 2NE
No: 09078640) operates under many alias names or covers.

Its ex-director, Mr Habibur Rahman, is currently the ONLY engineer of the company with Gas Safe registration. The company sub-contracts (or sub-sub-contracts) local engineers and adds a considerable commission on the charges.

Alias 1: The Boiler Company: Behind its glassy pictures and after a few clicks on its small prints, you will see the real name and address of the same company mentioned above. Check their jaw-droppingly long and comprehensive service exclusion list. For example even resetting the boiler temperature is excluded from the services offered under their boiler cover.

Alias 2: Smart Plan: Note, all links are “under construction”. The company does not have an online payment system. They prefer to communicate on the phone including obtaining credit card numbers and other personal information.

Alias 3: Boiler Help Line: It uses the logos of renowned boiler manufacturers on top of the webpage, whilst keeping the company’s name in small prints in the bottom of the page – This company has NOTHING to do Vaillant or Worcester Bosch, Baxi etc.

Example of Service Costs and Waiting Time:

They charge a non-refundable £135 for the “call out and diagnostic” of which NOT A PENNY is for the actual repair cost. I found several complaints about this misleading £135 charge on the internet. If the customers decide to carry on with the job they will have to make much bigger payments in advance. In my case, they asked for £444. After weeks of waiting, I called a Vaillant engineer who fixed the boiler in 30 minutes at a total cost of £285.

General advice: Beware of fake and glassy online pictures and make sure the company is really what it pretends to be. Do not pay on the phone as you will never know the terms and conditions (small prints). “Exclusion Terms” are far more important than what is included in a pre-paid service. Reputable companies and manufacturers are reliable and can even be cheaper.

The provided web links are correct at the time of posting this review (22 April 2022) . All the information has been obtained from the public domain available on the Government- approved sites.

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19 May 2022: See an other trick from the same company, claiming they cannot find my account despite having my name and surname and after charing £135 to my credit card !?! Note that the £135 misleading charge is repeated in the negative feedbacks posted by other customers.