I hired them to move my things home after a stay in the UK. I saved up and paid for door-to-door service. Instead I found that they had zero experience or knowledge about the receiving country. They m... Mehr ansehen
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Das sagen Bewerter
We used Eurogroup for our move from Saudi Arabia to the UK. The entire experience was great. They kept me updated on the progress from Saudi Arabia to the UK including dates and timings. A special men... Mehr ansehen
Unternehmen hat geantwortet
Frankie Hand at Eurogroup International Removals has been an absolute triple star in all her work regarding the updates of the shipping of our container etc coming over from South Africa. Her emails t... Mehr ansehen
We moved from New Zealand and required storage initially. We have just moved to our new flat. Throughout the process the communication has been excellent and the team are always helpful. When our... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
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Vom Unternehmen geschrieben
Domestic and International relocation has been our area of expertise since opening over 25 years ago. The EUROGROUP and all the people who make us what we are, are dedicated to delivering a high quality service in the home moving industry with the knowledge and experience of our move managers forming the foundation of every move project we undertake. Whether our customers are moving home within the UK, throughout Europe or around the world, we listen to what they want, guide them on what they may need and work in partnership with them to provide the best solutions whether their move is straight forward or very complex. With offices in the UK, France, USA and a trusted partner network around the world, we are yet to come across a move we are unable to accommodate carrying out in excess of 8,000 moves per year. Whilst no two moves are the same, our move mangers continually demonstrate a genuine care and attention to our customers’ needs. This has created a strong level of trust among our customers, strengthened our reputation in the moving industry and has made us stand out among our competitors.
Kontaktinformationen
74-75 Fred Dannatt Road, IP28 7RD, Mildenhall, Vereinigtes Königreich
- +441638 515335
- info@the-eurogroup.com
- the-eurogroup.com
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233 Bewertungen
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Terrible Service
I hired them to move my things home after a stay in the UK. I saved up and paid for door-to-door service. Instead I found that they had zero experience or knowledge about the receiving country. They misfiled my declaration and I was being assessed extra taxes that could have been avoided if we had properly filled in the paperwork at the point of dispatch. I ended up spending a lot of time at the customs office in the receiving country trying to clean up the mess and it's still not resolved. They are all over you about their payments but completely silent on processes and what is expected of you, then they hand you over to a local agent who fumbles you through the half baked process. Cannot recommend and would not use again.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your review. We are concerned to read your comments and would like the opportunity to investigate the matters you have raised.
Unfortunately, we have been unable to identify you or locate a move within our records from the information provided in this review. We have therefore contacted you through Trustpilot and requested further information, including details that will allow us to identify the shipment concerned.
The issues you describe regarding customs documentation and the destination process are matters we would take seriously and investigate fully. However, without being able to identify the shipment, we are unable to verify the circumstances or provide a meaningful response to the specific allegations made.
We would be grateful if you could respond to our request for further information so that we can establish whether this move was undertaken by Eurogroup International Movers and, if so, carry out a full review of the circumstances.
Calvin
Eurogroup International Movers
Very professional
The team was very professional and moved my goods very efficiently. The delivery was according to agreement and guys who delivered did a perfect job. Overall good experience
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback.
We’re delighted to hear that you had such a positive experience and that everything was handled professionally and efficiently from start to finish.
It’s especially great to hear that the delivery went exactly as agreed and that the crew did such an excellent job. We’ll be sure to pass your kind comments on to the team.
Thank you again for choosing Eurogroup and for taking the time to share your experience.
Calvin
Eurogroup International Movers
Excellent Customer Service
Shelley Parkin was so helpful, supportive, professional and efficient. She answered all of my queries immediately and reassured me every step of the way making a very daunting move overseas a lot less stressful.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your wonderful feedback.
We’re delighted to hear that Shelley’s support, professionalism and responsiveness helped make your overseas move a much less stressful experience. We know how daunting an international move can feel, so providing clear communication and reassurance every step of the way is incredibly important to us.
We’ll be sure to pass your kind comments on to Shelley, who will be delighted to know what a positive difference her support made.
Thank you again for choosing Eurogroup and for taking the time to share your experience.
Calvin
Eurogroup International Movers
Extremely helpful and proactive
Shelley was fantastic. Really went above and beyond to try and help me and my family with our short notice emergency move, could not have asked for better and more responsive support
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback.
We’re delighted to hear that Shelley was able to support you and your family with your short-notice move. We appreciate how stressful an urgent move can be, so it’s wonderful to know that her responsiveness and willingness to go above and beyond helped make the process that little bit easier.
We’ll be sure to pass your kind comments on to Shelley, who will be delighted to know how much her support was appreciated.
Thank you again for choosing Eurogroup and for taking the time to share your experience.
Calvin
Eurogroup International Movers
Excellent service so far the guys who…
Excellent service so far the guys who collected my items worked very hard in high july temperatures, very polite and helpful very pleased with service
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for taking the time to share your experience so far.
We’re delighted to hear that you were pleased with the collection team. Working in the July heat certainly isn’t easy, so we’ll be sure to pass on your kind comments about their hard work, politeness and helpfulness.
We’re pleased that your move has got off to such a positive start and look forward to providing the same level of service throughout the remainder of your journey.
Thank you for choosing Eurogroup.
Calvin
Eurogroup International Movers
Great communication and customer…
Great communication and customer service from Shelley. Competitively priced and all around a very professional company.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback.
We’re delighted to hear that you were pleased with the communication and customer service provided by Shelley, as well as the overall professionalism and value of the service.
We’ll be sure to pass your kind comments on to Shelley, who will be very pleased to hear her support was appreciated.
Thank you again for choosing Eurogroup.
Calvin
Eurogroup International Movers
Amazing experience from the Eurogroup…
Amazing experience from the Eurogroup team - moving our belongings from Scotland to Spain. Very trustworthy, well priced & would highly recommend them.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your wonderful feedback and recommendation.
We're delighted to hear that you had such a positive experience with your move from Scotland to Spain. Providing a professional, reliable, and competitively priced service is exactly what we strive for, so it's fantastic to know we delivered on all three.
Your recommendation means a great deal to everyone at Eurogroup, and we're grateful you chose us to assist with your international move.
We wish you every happiness in your new home and thank you again for taking the time to share your experience.
Calvin
Eurogroup International Movers
Our move from the UK to Germany was…
Our move from the UK to Germany was managed by Eurogroup. The service from the team was excellent from start to finish, with all our questions around the move answered, and a quality and efficient packing service. I would 100% recommend.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback and recommendation.
We’re delighted to hear that your move from the UK to Germany was such a positive experience from start to finish. It’s great to know that the team was able to answer all of your questions and provide a smooth, efficient packing service to help make your international move as straightforward as possible.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to everyone involved in your move.
Thank you again for choosing Eurogroup. We truly appreciate your support.
Calvin
Eurogroup International Movers
We used Eurogroup for our move from Saudi Arabia to the UK
We used Eurogroup for our move from Saudi Arabia to the UK. The entire experience was great. They kept me updated on the progress from Saudi Arabia to the UK including dates and timings. A special mention goes to Mo, who looked after us throughout the entire process from our initial phone call, throughout quoting, packing and delivery. Everything ran very well. I highly recommend Eurogroup!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback and recommendation.
We’re delighted to hear that your move from Saudi Arabia to the UK was such a positive experience and that you felt well informed throughout the journey. Keeping our customers updated at every stage of an international move is something we pride ourselves on!
We’ll be sure to pass your kind comments on to Mo, who will be delighted to hear that her support and communication throughout the quoting, packing, and delivery process made such a positive impression.
Thank you again for choosing Eurogroup. Your recommendation means a great deal to the entire team.
Calvin
Eurogroup International Movers
Brilliant affordable full pack service from start to finish,AGAIN
Brilliant affordable full pack service from start to finish,AGAIN (2nd long haul move with EG).
Shelley was fantastic , professional, responsive and made the whole process stress-free. Viktorija kept everything coordinated seamlessly, and the three Gents who came to pack and load on the day were absolute legends, careful, efficient and great company.
Couldn't recommend Eurogroup more highly!
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback and for choosing us again for your second long-haul move.
We’re delighted to hear that the full packing service was smooth, affordable, and stress-free from start to finish!
We’ll be sure to pass your kind comments on to Shelley, Viktorija, and the packing crew, who will all be thrilled to hear their professionalism, coordination, and care made such a positive impression.
Thank you again for your continued trust in Eurogroup and for your recommendation.
Calvin
Eurogroup International Movers
Satisfactory overall
Satisfactory overall. Delivery dates provided by the US side differed from the UK team but was sorted with a quick email and prompt response.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for taking the time to share your feedback.
We're pleased to hear that, despite the confusion over delivery dates, the matter was resolved quickly through our UK team. We understand how important clear communication is during an international move, particularly when multiple parties are involved, and we're glad we were able to provide a prompt response.
Thank you again for choosing Eurogroup. We appreciate your feedback and wish you all the best in your new home.
Calvin
Eurogroup International Movers
Overall great service and experience…
Despite initial delays in the actual shipping I was kept informed and the process was managed well with minimum input required from me .
The final delivery was punctual and professional, and the 2 operatives were very helpful and friendly.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your feedback.
We’re pleased to hear that you had a great overall experience and that you felt well informed throughout the process. While we appreciate the initial shipping delays were frustrating, we're glad the onward process was managed smoothly and required minimal input from you.
It’s also wonderful to hear that the final delivery team were punctual, professional, and helpful. We’ll be sure to pass your kind comments on to the crew.
Thank you again for choosing Eurogroup. We truly appreciate you taking the time to share your experience.
Calvin
Eurogroup International Movers
A charming end
The delay in shipping from South Africa was a disappointment. But the we were kept informed and the final two men who delivered the goods to our house were charming and very helpful.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your feedback.
We’re sorry to hear that you experienced delays with the shipment from South Africa, although we appreciate that these occurred prior to the shipment arriving into the UK.
We’re pleased to hear that you felt well informed throughout the process and that the final delivery team made such a positive impression. We’ll be sure to pass your kind comments on to the crew, who will be delighted to hear their help and professionalism were appreciated.
Thank you again for choosing Eurogroup and for taking the time to share your experience.
Calvin
Eurogroup International Movers
Smashed artworks, sofa bed in car park, all 'under review'!
Eurogroup were appointed as UK destination agent by International Van Lines of the USA for a household move from Texas to the UK. This consisted of the complete contents of a substantial five-bedroom house in Texas, moving to a similarly sizeable house here. There were a substantial number of delicate and/or high-value items.
Because of a property purchase falling through, an initially unplanned period of storage from June 2025 until April 2026 took place in Eurogroup's facilities in the UK. Eurogroup invoiced me and were paid for this directly.
Delivery in the UK in April 2026 became an ordeal for us. IVL had clearly packed some items poorly, leading to delicate items of art being mixed in boxes with heavy items and thereby broken. Asset labels had not been initially applied, or had fallen off in transit, and this resulted in a scheduled two days of delivery turning into three because many items could not be located in the warehouse. My beef with Eurogroup in respect of the packing and labelling is that none of this stopped Eurogroup putting my goods into their warehouse and charging me a lot of money to do it. Some of the poor packing and labelling was very obvious externally, for example boxes were delivered crushed and some items unwrapped. How did Eurogroup know they had received everything from the marine shipper, did they even check?
The situation with bulky items of furniture was especially insulting. IVL had broken many of these down into parts, and these were not well-labelled on the export packaging, making it difficult to determine what went with what during reassembly. Some high-finish items, e.g. wardrobe and desk parts, had not been export-wrapped at all. Fixtures and fittings had also not been well segregated, and some remain missing – e.g. I have an Indonesian sideboard without any knobs on the doors.
A major-brand US sofa-bed is currently sitting in our UK car park: it was delivered broken, we refused to accept it, and Eurogroup, IVL's agent, refused to remove it. A major-brand US motorised standing desk is currently in pieces around our house: it was dismantled by IVL in Texas, parts of it were delivered unwrapped, and Eurogroup, IVL's agent, refused to reassemble it as 'not in their contract'.
Our four poster bed, which has very few parts to it, was not reassembled because somebody had written on the export packing in marker pen '1 pice broken' [sic], although it started the journey unbroken and no damage was recorded in any documentation that I signed.
Two framed works of art were knocked over and broken by Eurogroup's subcontractor crew (Astra Removals), and even three weeks after this happened the matter remains 'under review' by Eurogroup's 'Co-Managing Director', along with any and all other actions to make us whole for what happened.
After the damage was identified, IVL telephoned us, for the first time, to demand an additional USD 15,000 retrospective storage-in-transit insurance fee.
We are now living in a house full of chunks of furniture we can't identify or move, because they are so heavy, interspersed with boxes of our belongings we are unpacking very slowly because we dread what we will find, and need to carefully photograph the damage as we go.
This company has a lot of good reviews, but I would observe that the mark of a truly well-run company is how it reacts when things go wrong, and an international removal has a lot of moving parts to go wrong.
In this case the outcome is disastrous for us, but Eurogroup seems content to shuffle blame across the Atlantic and endlessly review what they are probably not going to do about it.
This review refers to Eurogroup jobs HO25050114 and HO26020295, and I will update it as the situation develops.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
We are sorry to read of your dissatisfaction following your international move and subsequent UK delivery process.
As referenced within your review, this shipment involved multiple parties across origin services, international shipping, storage and UK destination delivery arrangements over an extended period of time. A number of the matters raised remain the subject of ongoing review and correspondence between all parties involved.
Where concerns have been identified within Eurogroup’s operational scope, we have continued to engage directly and constructively in an effort to review matters thoroughly and determine what practical steps may reasonably be taken to assist.
As much of this matter remains ongoing, it would not be appropriate for us to comment publicly in detail on specific aspects of the shipment or associated correspondence. However, we remain committed to continuing dialogue privately in an effort to progress the outstanding matters.
Calvin
Eurogroup International Movers Ltd.
Excellent
Excellent Customer Service from Chelsea and the whole team. The delivery team and crew were excellent. Highly Recommended.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your wonderful feedback and recommendation.
We’re delighted to hear that you received excellent service from the team throughout your move and that the delivery crew made such a positive impression.
We’ll be sure to pass your kind comments on to Chelsea and the wider team, who will be pleased to hear their efforts were appreciated.
We truly appreciate your support.
Calvin
Eurogroup International Movers Ltd.
Moving from London to New York
We used Eurogroup for our move from Kensington to New York. The entire experience was exceptional. Every question I had was answered quickly and clearly, which immediately set the tone for how I expected our move to go. A special mention goes to Jordan, who looked after us throughout the entire process from our initial phone call, throughout quoting, packing and delivery. Everything ran like clockwork. The crew on the day were outstanding and Simon was amazing. Very efficient and careful with packing up our home, and they even built a den out of boxes to keep my kids entertained. I highly recommend Eurogroup!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your fantastic feedback and recommendation.
We’re delighted to hear that your move from Kensington to New York was such a positive experience from start to finish.
Providing clear communication and support throughout an international move is extremely important to us, so it’s wonderful to hear that the process ran smoothly and that you felt well looked after at every stage.
We’ll be sure to pass your kind comments on to Jordan and Simon, who will be thrilled to hear that their support and professionalism made such a positive impact.
It’s wonderful to hear that the crew’s care and attention, including taking the time to build a den from boxes to keep your children entertained, helped make moving day a more enjoyable experience for the whole family..
Thank you again for choosing Eurogroup. Your kind words mean a great deal to the entire team.
Calvin
Eurogroup International Movers
Delay in receiving our shipment was unacceptable
Delay in receiving our shipment was unacceptable. Our shipment was held at Eurogroup's storage facility as leverage until Goodshore Shipping ( Bahrain) finally made payment to Eurogroup. When we eventually received our shipment the amount of breakages we had was intolerable! The high level of breakages can only be attributed to the lack of care when unloading the container into your warehouse and then reloading on to a truck for delivery to our house. We are angry and we will persue the matter further,
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your feedback. We’re sorry to read about your dissatisfaction and understand how frustrating delays and damage to personal belongings can be.
In this case, your shipment was arranged through Goodshore Shipping, who remained responsible for managing the shipment, including settlement of all charges relating to customs clearance and delivery services. Unfortunately, delivery could not proceed until the outstanding balance for these services had been resolved. Once payment was confirmed as received, delivery arrangements were made accordingly.
We are particularly concerned to hear about the reported damage to your items. All shipments are handled in accordance with strict operational procedures during unloading, storage, and delivery. We would also note that, at the point of delivery, the service paperwork was signed with a 5-star rating and positive feedback regarding the delivery crew, which makes it especially important for us to fully investigate the concerns you have since raised.
We take all reports of damage seriously and have invited you to provide further details and photographs so that a full review can be carried out. In your correspondence, you also referenced “woefully inadequate packaging” as being the cause of the breakages. As the original export packing was undertaken prior to shipment and outside the scope of services provided by Eurogroup International Movers Ltd, any conclusions regarding the cause of damage can only be made following a full review of all information provided.
While we appreciate your right to share your experience publicly, we remain committed to responding professionally and factually to the concerns raised.
Calvin
Eurogroup International Movers Ltd.
Would NOT recommend to anyone
Would NOT recommend to anyone. We used Eurogroup to manage our delivery from Dubai to the UK. They forced us to pay for shuttle service and refusing to deliver unless this was paid on the spot. Claimed that the container cannot be delivered to our address because of access despite the fact that the exact same size container accessed and packed our furniture 2 years go from the same location and we showed them the pictures. The roads have not gotten smaller either. The lack of a customer centric approach was shocking. We can live with the delay, however even leading up to it, we were given no choice over the delivery date. Container was due in the port on Thursday at 10pm, customs clearance on Friday, Eurogroup don't deliver on weekends, and so we were forced to accept Monday or pay a daily storage fee (they only allow 5 days free). WOW. So they class 10pm on Thursday as 1 day and then they have the cheek to class 2 days on the weekend when they don't deliver as another 2 days. You wait months for your container, delay after delay and this is the approach they take. They will blame every sub-contractor under the sun for this but won't take any responsibility or absorb even some of the cost instead of passing it onto the customer. The whole thing felt dodgy. Manager didn't call back despite raising concerns. . We should have used the same company we used to go to Dubai but chose price over service. Our fault. I suggest to contact Faizan at BTR International instead. They were brilliant and take proper ownership with a customer first approach.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for taking the time to share your feedback. We’re sorry to read that you were dissatisfied with your experience and appreciate the opportunity to respond.
Your shipment was arranged through your contracting agent, who appointed Eurogroup to manage customs clearance and delivery within the UK.
With regard to access at delivery, a shuttle vehicle was required based on the haulier’s on-site assessment that a full container vehicle could not safely access the property. We did take into account your comments regarding previous access and made efforts on the day to avoid this additional service. However, the driver ultimately determined that it was not possible to proceed safely without a shuttle. Charges of this nature fall outside of the original scope of work and must be agreed prior to delivery commencing.
In relation to delivery timing and storage charges, these are governed by port and shipping line regulations and are outside of our direct control. Free time runs continuously, including weekends, regardless of delivery schedules. Once customs clearance was completed, the earliest available delivery dates were offered in line with our operational availability, including a Saturday option.
We do, however, acknowledge your comments regarding communication, particularly the missed callback, and apologise for any frustration this caused. This is not the standard of service we aim to provide.
We understand this was not your expected experience and thank you for your feedback, which has been taken on board.
Calvin
Eurogroup International Movers Ltd.
We moved from Los Angeles to Wales
We moved from Los Angeles to Wales, although it was a four month wait, everything did arrive safe and sound.
Mo Morris was great at keeping us up to date with any delays, and custom clearance. I would highly recommend them.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
We’ll be sure to pass your comments on to Mo Morris, who will be delighted to hear your feedback regarding updates and support during customs clearance.
Thank you again for choosing Eurogroup International Movers Ltd, and we wish you all the very best settling into your new home in Wales.
Calvin
Eurogroup International Movers Ltd.
Ignored specific delivery instructions and got a third party to deliver it!
On three separate occasions the company ignored and refused to acknowledge our specific delivery information that the destination was along a narrow lane. They commandeered a random man in a pick-up to deliver it to the location and told to me that they think that is adequate because they fulfilled the terms of the contract.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Eurogroup International Movers
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your delivery experience.
Following an internal review, we identified that there was an operational error on the day of delivery which resulted in a smaller vehicle not being dispatched as originally intended for the access restrictions at your property. We appreciate how frustrating this would have been and apologise for the inconvenience caused.
When our delivery vehicle was unable to safely gain access, our crew sought an alternative solution to avoid further delay and inconvenience to you. Rather than returning the shipment to the depot and rescheduling delivery for another day with a shuttle vehicle, an alternative local vehicle was arranged so the delivery could still be completed that day.
While this solution was intended to minimise disruption, we recognise from your feedback that the situation and communication around it did not meet your expectations. Your comments have been discussed internally with our operations team to help ensure better planning and clearer communication in similar situations going forward.
Thank you again for taking the time to provide your feedback.
Calvin
Eurogroup International Movers Ltd.
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