I have three sweater by Sutsu, and to be honest, the quality of the sweaters in Mediocre. They're ok, but do not have the premium look, feel and fitting as stated on their website. I was looking for... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Received a present from a friend,in the post,wrong size. No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name,... Mehr ansehen
Unternehmen hat geantwortet
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Mehr ansehen
Unternehmen hat geantwortet
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Kontaktinformationen
71-75 Shelton Street, WC2H 9JQ, London, Vereinigtes Königreich
- hello@sutsu.com
- sutsu.com
4,6
Hervorragend
166 Bewertungen
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Das haben sich andere Leute angesehen
Antwort von Sutsu
Thanks for the 5* review - glad to hear you love your cap and hope you have loads of adventures in it. Thanks for all the support of the brand, we really apprieciate it.
Into The Sun Sweatshirt
Quality top as always, love the design and materials. Fits slightly smaller than the two trees top however.
8. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Thanks for the 5* review and kind words on the design and fabric. Sorry to hear it is a little smaller - sometimes that might be the cotton tolerance (which is up to 2cm) but if it was significantly different we would always be happy to look at it and see if it needs replacing. Thanks for supporting the brand!
Quality as always
Quality as always, I’ve had a sweatshirt for 3 years, worn frequently in the colder months and it still looks great. Great fit and the colours are really nice.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Simon, Thank you for taking the time to write a review we really appreciate it. Glad you loved your orders and the other sweatshirt you have is lasting so well, so great to read this. Thank you for your continued support and we hope to see you again soon.
Love it!
Ordered the Happy Trees sweatshirt and absolutely love it! The quality is great and it fits perfectly. Will definitely be ordering more from Sutsu in future.
19. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi David, Thank you for your great a review, we really appreciate it. Glad you loved the fit of your Happy Trees sweatshirt, we love it here and the vibe it gives off. Always makes people smile. Thank you for your support and we hope to see you again soon.
Lovely soft high quality tee shirt
Lovely soft high quality tee shirt, colour true to picture on internet. So impressed with the shirt that I have since purchased another 4 in various designs
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Tim, Thank you for taking the time to write a review we really appreciate it. Glad you loved your first t-shirt order and it was as expected so much so that you have gone on to order more. Thank you for your continued support and we hope to see you again soon.
Elsker konceptet
Elsker konceptet! Modtog to sweatshirts og en cap og det hele er super lækker kvalitet og størrelser passer perfekt. Handler helt sikkert der igen!
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Morten, Thank you for your great review and we are so pleased that you love the quality and fit. of your sweatshirts and cap in your order. We wish you many happy and fun adventures ahead this year and beyond.
Sutsu, great brand.
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products.
Excellent customer service too. I have a couple of t shirts from around 2017 which, although showing their age, are still in pretty decent nick. Design was called Sun Mountain and when enquiring about replacements I found the design was now discontinued. However, a guy called Jon dug out the old design and arranged a couple of bespoke replacement shirts. Absolutely brilliant.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Chas, thank you so much for your awesome review and continued support in Sutsu. As a small independent brand we really appreciate it. Glad you love the quality and fit for you. Always happy to help where we can and will also be happy to produce a previous design is we still have it available. Have a great rest of your day and we wish you many happy and fun adventures in your new Sutsu garments.
I ordered a Tshirt from Sutsu for my…
I ordered a Tshirt from Sutsu for my partner’s birthday. He loved it and fits perfectly. He already has several tshirt and sweatshirts from this brand and all of them are of great quality and fit. He mainly wears this brand exclusively now.
I ordered a wrong size tshirt initially but the team at Sutsu was incredibly helpful and managed to change the order in time to be delivered for his birthday. I’m very grateful. Couldn’t recommend more!
8. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Thanks for the awesome review. We are glad to hear your partner is fully invested in Sutsu, we do really apprieciate all the support of the brand. Glad we were able to help sort out the sizing for you. Thanks for the kind words.
Can’t fault the quality of the jumper I…
Can’t fault the quality of the jumper I ordered or the customer service. I wanted to change to smaller size and the exchange process was so efficient and easy via email. Very happy.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi David, Thank you so much for your great 5* review. We are so pleased we were able to help with the exchange so you had the right size and fit for you in our sweatshirts. We wish you many happy and fun adventures ahead this tear and beyond. Thank you for your support in Sutsu.
First class customer support
After ordering my 3rd Long Haul 350grm sweatshirt I thought I had ordered to the wrong colour could not check as confirmations were going to a blocked email account. One email to hello@ and it was re confirmed and re directed to a different email address ...I had purchased the correct item and it will be with me soon. Very efficient first class customer support!
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi there, Thank you do much for your awesome 5* review. We are glad we could help re your order and the email confirmation. Glad you now have the order confirmation email and everything is all correct. Thank you for taking the time to contact us so we could help and amend the address for you. Have a great evening and thank you for your continued support in Sutsu.
Top quality sweater at a good price
Ive pur hased 5 sweaters in the last couple of months from Sutsu. I very rareky buy clothes as its very difficult to find high quality sweaters anymore, especially online. HOWEVER, Sutsu sweaters are incredilyy good..size is really, the feel and quality of the materials is excellent. Im only going to buy sweaters from Sutsu, and I highky recommend it..especially if you are typically a 2XL-3XL size...plenty of room in XXL.Regards, Eddie
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Eddie, Thank you for your continued support and new order. As a small independent brand we really appreciate it and so happy you love your sweatshirts. We wish you many happy and fun adventures ahead this year and beyond and glad you have found your perfect fit.
Good Quality, great customer support.
Very happy with the products I got from Sutsu, and when there was a minor stitching issue with a hat, customer support were quick to respond and resolve the issue. Highly recommend.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Robert, Thank you for your support and great review. As a small independent brand we really appreciate it. I am glad we were able to help with the issue around the stitching on your cap and we wish you many happy and fun adventures ahead.
Trucker cap - disappointing
Purchased the two trees trucker cap in navy. I was pretty excited as the caps had lots of good reviews but when it eventually turned up it not only fitted really badly - it seemed abnormally high and wide so lots of gapping but it also had loose threads and stitches. I own a fair few caps and haven't had this issue before so it's not me having a weird shaped head!
They say their items are made to order which I approve of but maybe they were short staffed and Jan from accounts had to knock it up rather than someone competent. I emailed querying it and explaining my concerns and had a pretty blunt response just saying return it with zero apology ¯\_(ツ)_/¯ I'll return it but also have to stump up for postage so pretty peeved to essentially pay £4 for nothing.
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Matt, Thank you for your review and I am sorry to read you were sent the refund email. You should have been asked to send some images and that we would pay for the return. Pease do always feel free to email us with any issue or if something has been incorrectly dealt with so we can help straight away. This has been dealt with internally. If you email us the return receipt we will of course refund the postage. Again apologies for the error by the team here. Thank you.
Consistently brilliant
Consistently brilliant. Quality is unparalleled and service impeccable. I own several hats which are amazing, and several sweatshirts which are absolutely beautiful.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi GS, Thank you for your awesome review and your support in Sutsu we really appreciate it. Glad you love your sweatshirts and hats and that they feel great and fit well. Thank you for your kind words and we wish you many happy adventures ahead this year and beyond.
Send returns tracked
Lovely caps. Men's T-Shirts are badly sized, being too wide around the middle and too tight on the arms. Ensure you send your returns as RECORDED and get royal mail to evidence all returns. We had an odd scenario where the return wasn't found until we sent proof it had been received.
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Tiganko, Thank you for your review. Great to read you like your caps. Our t-shirts are a regular fit and depending on each persons size can fit differently and we understand they are not for everyone. thank you for your feedback as a small brand we really appreciate it. Regarding our returns we are a small brand and all returns are done by hand as we do not have an automated system like larger brands. If a customer has returned an order and it cant't be located or they have not received a refund in our given timeline, we do request proof of return/tracking number to assist us in refunding the customer. Thank you again and please do feel free to contact us direct with any size queries on how are garments fit. We wish you many happy adventures ahead.
Legends
Second order I have received everything fits lovely its decent quality and will 100% be buying again. Top work 👌👌👌
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Henry, Thank you for your 5* review. We are so pleased you are happy with your second order from us and you love the quality. We wish you many happy and fund adventures and we look forward to seeing you again soon.
Rival to Colourful Standard at half the price
Searched in vain for months for a mustard yellow long sleeve T. I used to get on Colourful Standard whose colors are now disgusting so was delighted to find the colour from Sutsu - order delivered from the UK without having to pay the additional customs charge to Revenue is usual when I order stuff from there.
Beautiful quality cotton, colour perfect and superfast delivery and half the price of the equivalent t shirt from Colourful Standard. Full marks.
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Thank you for your great review and we are so pleased you like your long sleeved t-shirt and you found its easy and pain free ordering from us. We look forward to seeing you again soon and thank you for your kind words and support. We wish you many happy and fun adventures ahead.
Fully recommended
Was a little sceptical given I'd never heard of them until an Instagram ad, but took a punt and bought 2 sweatshirts as I liked the sustainability and in particular the pricing transparency - it's nice to know what you're actually paying for.
I accidentally ordered the wrong size (XS) and noticed after paying, and emailed their main address which responded within a few mins confirming they'd swap my order to size M. It was delivered correctly within 4 working days which is absolutely fine given everything is made to order.
The sweatshirts are great quality, nice and thick and I love that the logos are properly embroidered rather than printed so they will last. The fit is relaxed, I'm 5'9, skinny with a bit of a beer belly and an M is the right size/shape but cut so that it has plenty plenty of room. Will definitely buy again.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Hi Nick, Thank you do much for taking the time to review and thank you for the 5* and for trying Sutsu out. We are glad you did and liked your order. Thank you for sharing how we facilitated the size amend and our delivery of your order. Glad you like your sweatshirt and fit. We look forward to seeing you again soon. Thank you for your support.
I like them so much I have 7
I like the designs so much I have bought 7 garments from them over a few years, the quality is fantastic and they have all stood the test of time.
I did have an issue with the print on one of them so they sent a replacement with no fuss, so I can also say that their customer support is first class.
30. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Thanks for taking the time to review (and the 5* review) Glad to hear the garments are wearing well and enjoying all the adventures... We are glad that we were able to help resolve the issue on your garment. Thanks for all your support of the brand and we look forward to seeing you back in store soon. Here's to many more adventures ahead.
Great customer service!
Great customer service!!
I brought the wrong size emailed them to see if I could exchanged for the smaller size.
They sent me all the information needed to complete this and have sent out the exchanged out the same day.
Note I did have to pay to send it back but this was me error and I didn’t mind this.
27. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Sutsu
Thanks for taking the time to review (and the 5* review) We are glad that we were able to help resolve the size issue for your order. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.
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