Unresolved for WEEKS! Dangerous medical device failure and ghosted by bots!
I am extremely disappointed with SusWel. I received a faulty LinX CGM sensor that gave dangerously inaccurate, erratic blood glucose readings, jumping up and down constantly. After raising the issue, customer service promised a replacement decision within 24–48 hours.It has now been WEEKS, and absolutely nothing has happened. Every time I try to follow up, I am trapped in a loop of automated bot replies promising a response in 48 hours, but no human ever contacts me. This is a medical device, not a toy! Ignoring a customer for weeks regarding a defective medical sensor is completely unacceptable and unsafe.Avoid this company if you expect reliable customer support. Order #








