Refund policy is misleading
I was charged for a renewal and requested a refund well within the 14-day window their own policy states. Support declined, claiming refunds "only apply to the first purchase, not renewals" — a carve-out that isn't clear up front and directly contradicts the plain reading of their 14-day refund policy. The product wasn't even live or active on my end. Be very careful before letting this auto-renew, because getting your money back afterward is apparently off the table regardless of the timeframe.
EDIT: I did reach out to support and they doubled down on not offering a refund. It wasn't until I left this review that they provided the refund.

Antwort von SureMembers
