Surefire Local Bewertungen 81

HANG UP THE PHONE JEFF!

Big jeff from texas get it together

I have been talking with them to get my money back. They are not willing to. I told them before my 3rd month on my contract was due, that I wanted to cancel. They still ran my card for a 4th month. I sent emails and they never responded when I stated I wanted to cancel. They said I did not cancel in time that I need to do it with in 15 days. I did this via phone also. It was 45 days prior. They will not give me my money back. If anyone else has these issues please email American Plumbing & Rooter Solutions in Arkansas
We can file against them.

TERRIBLE company. They promise to call you back, they don’t. They charged me for 3 months of service and did absolutely nothing. I cancelled after 2 months and they continued billing. I’ve had to cancel my debit card to get them to stop. They refuse to refund any money after doing nothing. RUN, don’t walk away from this company.

My dad who owns a professional services firm asked me to sit in on a pitch from Surefire Local today. I have done Marketing at an F100 level for the last 10+ years. I kid you not when I say the sales reps are trained to lie, they're trained to be purposefully deceptive, and these pitches are tailor made for business owners who have no clue what they're doing. It's not an exaggeration to say that Surefire is a scam deliberately designed to trick small business owners. Basically they're completely full of BS and their willingness to lie left me unable to sit through even 10 minutes of it before basically directly calling out the complicit but completely clueless salesman.

What pisses me off the most is that if you're doing well, connecting this BS will hurt your business. The low quality content, the dog shit websites, the bs being peddled. It has the potential to destroy years of actual SEO progress. These guys make their money screwing over small business owners.

Edit: Yeah great, this opinion is formed off of me recognizing that you entire sales pitch is bold faced lying to business owners. Looks like being a customer would have been a way worse and very damaging experience. Shame on you people. You're genuinely hurting people's businesses.

If i could rate this company lower i would, lies, lies and more lies. These people promise if you sign up with their contract services to provide marketing, that you will not only do better but you will thrive because their algorythum is the only algorythum that can speak to google and that after 90 days you will see traction on your website and of course the phone will ring. None of this happened of course after spending tens of thousands of dollars i told them screw off but wait it gets better you signed the contract and now they get their collections department to harass you. Then they report the amount owed to your business credit report. So now years later when applying for small business credit cardyou can’t get a loan. Do not do business with this company you will regret it.

I'll be honest — my plumbing company was on the brink of closing its doors. I had tried three different marketing companies before finding Surefire Local, and not a single one of them could get me Google Verified or get my LSA (Local Services Ads) up and running. It was incredibly frustrating, and I was running out of time and options.

Then I found Surefire Local. From the start, they knew exactly what they were doing. They got me Google Verified and my LSA launched without the runaround I'd experienced elsewhere. The results have been nothing short of remarkable — my cost per lead has been cut in half, and I am now ranking #1 for Google Ads in my market. That's not something I ever thought I'd be saying after nearly shutting down.

If you're a local business owner who's been burned by other agencies or struggling to get traction online, stop wasting time. Sign up with Surefire Local and don't look back. They deliver what others only promise.

I wish I could give them no stars. They had my Google account shut down, still kept on charge me $3,498 per month. Ran me around for 3 months, tell me that they were going to get my Google account reopened. Kept on taking money from me for absolutely nothing... Horrible company. The right hand doesn't know what the left hand is doing. I was told I would meet with some type of manager, but I kept on speaking with the same confused people, that promise me they were going to take care of things but had no answers. Finally they quit contact me altogether. Thanks for stealing thousands of dollars from me..

Well they scammed me. I had a friend refer them to me through another friend. It's on me. They basically took our money and did not connect to our facebook or instagram. They did not have the knowledge to do that. We did not see any increase in business or call volume. Their support is all from overseas with accents that are extremely difficult to communicate with. There is no integrity in the company. We tried on month 3 to receive a refund when we saw they were incompetent. Of course the would not refund the account. The services they charged us for, was never completed on their end. They did send us an $800 refund out of over $6000. $6,000 to perform absolutely nothing. They did have lots of meeting with us. None accomplished anything. I would have to assume with the nonproductive meetings and the $6,000 probably cost us thousands more than that. It's hard to trust marketing companies due to situations like these. I could go on and on. Definitely on me.

I would love to rate this company lower than a one-star. If you consider entering into an agreement with them, just know this: they will try to impress you up front, but what you get is a lot of repetitive low-end social media posts and Ai written blogs... nothing impressive. Their dashboard feels slick, but they added little if any value to my business. Once you sign on with them, they lack customer service and responsiveness. I told them I wanted to cancel my subscription last month and asked them to provide the necessary information for me to continue having my website hosted. They delayed responding, so they could bill me again. Then they demand that we have a meeting before I can cancel. It's absurd.

I feel this company is either incompetant or corrupt. I called them to eliminate my services except for hosting my web site. We agreed on a price to host my web site. I stopped receiving invoice notices from them and I assumed things were as we agreed upon. Later, I did an audit and found out that they were debiting my account every month without notifying me. They refused to admit wrong doing. They hide behind the previous "monthly agreement" that I verbally terminated. I will be suing them and filing a complaint with their state attorney general.

Do not use this company this is the worst company to ever exist, based in my experience they took long time (1 month) to gather information and 3 months to have website ready. We did not got many leads like they advertised we would. when trying to communicate with them, you have to wait about 2-3 days for them to return phone call/emails. They were very persuasive in trying to get you as a costumer but once they do they’re not very consistent whenever you need them.

I should have read their reviews before we committed to sign a 6 month contract with this company. We should not have signed up with this company. We saw our lead flow plummet when we joined. Big mistake. They offered credit on two months of marketing. Lead flow did not improve and now we are on probation with a national dealership because our sales dropped so dramatically with this firm. I have expressed my dissatisfaction with my representative. i asked to speak with managers and others higher up on the ladder on the phone and emails. I received no response. I am in theory still under contract but have already signed up with my old marketing company. Do not trust anything this company tells you.

These guys do not do anything they promised and then hand you off to another country. After finally leaving them, they continue to bill me. What a scam

They actually have a very slick looking platform. Just don't expect that it will translate into any leads. They promise a lot. I did the 3 month commitment. I saw zero increase in leads. I didn't cancel soon enough. They require a 30 day notice to cancel. So basically you will always pay one more month aftet you decide to calcel. So I paid $2400 for zero increase in leads. Seeing these reviews now, I feel like an idiot.

I wish I was able to give them a zero star… or actually I wish I could give them Negative 5 stars! We have used them for approximately six months and spent thousands of dollars on them. And have gotten zero results. I have tried to cancel three times and they always somehow talk me out of canceling and say they are going to give me free ad campaigns to help boost leads. The only leads I get don’t even pertain to my industry, are from out of state or out of the country or just straight spam. I am a home service provider, which had informed them many times that we only operate within a certain mile radius from our base location. So I feel they must be extremely incompetent in their job or they just don’t care. And every time I ask for cancellation, they tell me it is a super long process and I cannot just cancel. Whatever you do do not use this company. You will be extremely disappointed and will regret spending the thousands of dollars it cost.

They insisted on adding a tracking number to my website and directories. I said No, they added anyway and said it's how they track the leads that come in. I caved tried number worked for a week, then it didn't for over 3 months, before I wad made aware. I told them to fix it and add my number also incase something happened again. Same out come. They didn't do anything to make it right just excuses. They charged me to basically ruin me did nothing to correct the issue. They are they worst company I've ever delt with.
Your response is a lie, you never fixed or addressed the issue. I hired another company and fired them for not fixing the issue you created. That non-working number is still on some directories and I can't get it removed for some reason. I think I'm going to sue you since you admitted to the issue.

Buyer Beware! They say that after 3 months, if their work doesn't pay off, you will get a free website. All the while charging you at the beginning of each month. However, when you cancel, they will wait a couple months, and take a couple more months on the way out, then cancel your website.

In addition, I kept telling them that I want my phone number on the website, and I told them that they said the website was free. They finally acquiesced and put my website up with my phone number. However, if someone leaves me a lead on the website, they still use their software to capture the lead, rather than emailing the lead, thereby using this as evidence to re-capture the fraudulent charges, even after your bank refunds you the money.

This company is a total snake in the grass, but I bite back and am filing a civil suit against them!

They claimed that they were giving me a discount at 1,300.00 per month, and begged me back at 800.00 per month. However, there are plenty of providers for half or less.

Recommendation: When you cancel any service, get a notarized letter of cancellation, bring one copy to your bank and send another registered mail to the service provider. Let's stop this kind of fraud on small business that work too hard for scammers like this to just come along and because their method works, they simply keep repeating it, taking advantage of hard working people.

0 Stars, I love when I read "do not believe the one star" Surefire Local is the worst company you can go with, Promises from the beginning , we will fix your website, we will fix your google, we have someone that works directly with google, they out source all of your work to the Caribbean, (oh the owner lives there one employee said)
From the first phone call with there Sales rep he promised went over a lot of things, would hang up until he made a sale, very convincing. I Tried to cancel One month in, then I got a call from Ashleigh, supposed to be some upper management. she was surprised they have not fixed my website, along with even fixing my google connection with them, after paying $1500 a month for two months she lowered my plan because she realized nothing was being done. Again a month past NOTHING we were done, called to cancel (good luck trying to reach anyone) after multiple attempts to cancel nothing, they again charged my card, after finally I received a call with a Retention Manager who said he couldn't believe nothing was done and said he would cancel me and he said he cant believe Surefire is even in business. 2 weeks later AGAIN a charge, again no-one responds to emails, and forget about calling. I am finally going to call my credit card and dispute this transaction as I canceled months ago.. DO YOURSELF A FAVOR Don't go with this company they will cost you money with no outcome. I cant believe this company is even in business. I will be posting this on other platforms to warn you hard working companies to not waist your money. They have no empathy for small business.

Look below everyone. They replied. No explanation of why they continued to charge my card after canceling.

This is what I mean. No apologies. No we will send your payment back to you. Nothing.
They outsource to the Caribbean. You don’t mention that on my onboarding call.

Your guy Nelson didn’t even know what a KPI was.

Why don’t you tell everyone why you charge our card two month is a row after canceling.

Once again. Perfect example.
0 Stars

Horrid company. Horrid customer service. Stole over 3k - did absolutely nothing for it. They were late on everything and then refused to stop billing LONG after they severed the business terms and I sent them verified emails to cease and desist - they STILL billed, still send notifications as though they are still doing anything. They just walked with my money - now I’m stuck suing them. Save your time and money. Go with someone more reputable - these guys graduated from used car salesman tactics. Horrid experience - start to finish.

Based on both my experience and the overwhelming pattern of similar reviews, Surefire Local appears to operate on a model of aggressive sales promises followed by weak execution and poor follow-through.
Customers are sold on the idea of increased leads, visibility, and growth, but many report paying for months with little to no measurable return. When results don’t materialize, explanations are vague, accountability is lacking, and responsibility is often shifted back to the customer.
One of the most consistent issues is communication. Numerous reviewers describe unanswered emails, unreturned calls, and long delays when trying to address concerns. Once payment is secured, responsiveness seems to drop significantly.
Billing and cancellation are major red flags. Multiple customers report difficulty canceling services and allege that charges continued even after cancellation requests were made, forcing some to dispute charges through their bank or credit card company.
Another serious concern raised repeatedly is control over websites and digital assets. Several reviewers claim their website or online presence was taken down, withheld, or not properly transferred after ending the relationship. For a small business, this can be extremely damaging and disruptive.
Additionally, many customers describe the services as generic and overpriced, with templated content and automated strategies that do not justify the cost or match what was promised during the sales process.
Overall, the consistency of these complaints strongly suggests systemic issues rather than isolated cases. If you’re considering Surefire Local, proceed with extreme caution. Get everything in writing, confirm ownership of all digital assets before signing, monitor billing closely, and don’t rely on verbal promises.
This review is posted to warn other business owners so they can make a more informed decision.