After emailing 10 times and getting no…
After emailing 10 times and getting no response to a very simple problem, I went to the pokemon support portal and started the live chat.
When I joined it said there were 1993 people in front of me. This was at 8pm on 23.07.26.
At 3pm on the 25.07.26 I was at the front of the queue ("1 person is waiting in front of you"). At 7pm I was STILL sitting behind someone. This seems intentional, whoever Pokemon Center have outsourced their support to must join the queue and sit talking to themselves in the chat to avoid talking to people.
To test, I joined separately on my laptop, the queue dropped by 70 places while I was waiting, all while still being told '1 person is waiting ahead of you' on my mobile, which had at this point been queueing for 47 hours.
Absolutely terrible levels of support. They just do not care.