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Supplement Paradise was founded in late 2014 with a handful of products and an internet connection. From humble beginnings we are now one of the UK's largest supplement retailers. We owe all of this to our customers. We pride ourselves on customer service in more ways than one - we believe customer service is about more than sending out orders, it's about building a relationship so we learn how to better serve your needs, and you know who you're doing business with. We love getting to know our customers, and in case you're interested in getting to know a bit more about us, we thought it'd be useful to set out both our Principles and our Promise below. OUR PRINCIPLES A good company, like a good person, is guided by their principles. Things they will and won’t do, targets they aim to live up to, and values they hold dear to their heart. At Supplement Paradise, we have the following Principles:
Ty Keir HardieAve De Clichy, CF47 8XF, Merthyr Tydfil, Vereinigtes Königreich
Excellent customer service! My parcel was lost, but after reaching out through their website, I received an immediate response. They sent a replacement with next-day delivery.
I bought Keto aCV gummies from this firm, took them as directed and didn't lose an ounce! Bottle states manufactured in CHINA!! What a scam - do not buy from this company.
Antwort von Supplementparadise
Hello, we're sorry to hear that you were disappointed with your experience. Our Keto ACV gummies are designed to support a healthy lifestyle when combined with proper nutrition and exercise, as stated in the product information.
Regarding the manufacturing details — we work with certified facilities that meet strict quality and safety standards, and full transparency is provided on our labels.
We cannot find your order in our system and would appreciate it if you could contact our customer support directly with your order number, so we can look into this further.
We always welcome genuine feedback, but we take unfounded claims seriously and have reported this review to Trustpilot for investigation if it does not reflect a verified customer experience.
That's is a fake business , which is copying existing brands in Europe and marketing as their product are legit.
If you are about to purchase something from them, STOP! and do not buy.... You will lose your money.
Ordered some fit smart fat burning tablets but then watched a video made by the inventor company and they stated the product is not sold via amazon.
Can you confirm the product you are selling is genuine?
Happy with my order. Received very fast.
Antwort von Supplementparadise
Hello Julie, Thank you for your review. I am sorry to hear about that. We would like to understand this more. Can you let us know about your thoughts? We will do our best to give you our best support and customer service.
My initial item didn't arrive after 7 days, but i emailed and
Supplement paradise were quick to respond and sort out the issue.
Antwort von Supplementparadise
Dear Jennifer, thank you for your kind review.
Half of my order is missing - this has been the case several times now (I signed up to a monthly subscription). All I get is an automated email saying sorry there is a delay with part of my order. I have emailed the company but no one replied. There is no other obvious way to contact them. Awful comms policy and rubbish service. Now trying to cancel my subscription but they still owe me for products I’ve not received.
Antwort von Supplementparadise
Hello Steph, Thank you for your review. Is there any chance you didn't buy your product from our company? Because I can't find you in our database. Can you give me your order number or the link where you've placed your order, please?
Antwort von Supplementparadise
Thank you, Sharon. It was nice doing business with you.
Antwort von Supplementparadise
Hello, Mr. Hanson, I am sorry to hear about that. Can you let us know from which site you've placed your order, please?
Customer service excellent, there was a problem with there new phone line being installed, hence the phone was not being answered, yet this mobile number is a very good alternative.
Products very good too.
10/10 .... and even more, once that phone works properly 🙂👍
Antwort von Supplementparadise
Thank you for your kind review. It was nice to do business with you
After being ripped off on eBay I was advised to contact SupplementParadise who gave me the answers I needed. The dishonest eBayer sold me a fake supplement and SupplementParadise are a registered seller of this particular product. After receiving such swift and accurate advice from them I chose to use them for future purchases.
Their service is excellent and there delivery times is good. Their products are genuine and I’d recommend anyone to use this company without any concerns.
The chat tool is very useful and the website is set up so that account holders can create a profile and connect with other likeminded people.
I had issue with the delivery address. So I have called them to update my delivery address, Francis on the phone was very kind with rapid updating my address while i was on the phone with him. My order was delivered next day. I was very happy with my order. Thank you
Antwort von Supplementparadise
Dear Heni,
It was our pleasure to help you. And thank you for your kind feedback.
Love from Supplement Paradise
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