SuperLightingLED Bewertungen 129

Antwort von SuperLightingLED

25. Sept. 2025

Dear George

Thank you for your outstanding review and for choosing SuperLightingLED for your custom pool lighting project. We greatly appreciate your kind words regarding our team's knowledge, patience, and ability to deliver a solution that exceeded your expectations.

Our goal is always to partner with our customers to turn their ideas into reality, and we are delighted that we could successfully guide you through the entire process—from design to technical specifications.

We also appreciate your feedback on our processes and are glad everything proceeded smoothly.

We are grateful for your recommendation and look forward to serving your future LED lighting needs.

Sincerely,
The SuperLightingLED Team

Antwort von SuperLightingLED

12. Sept. 2025

Dear Patrick ,

Thank you for taking the time to share your detailed feedback about your experience with our COB strips and customer service. We sincerely apologize for the frustration and inconvenience you have encountered throughout this process.

We understand the soldering challenges you described. The FCOB-CCT-840W10-24V model you purchased is indeed a unique innovation in our product line. This design was engineered to significantly enhance brightness, provide a finer light distribution, and achieve more even illumination. Unlike standard strips where solder joints are visible, this model conceals them on the backside of the PCB. This approach maximizes aesthetic appeal and light performance by reducing scattering and reflection, thereby improving reliability. However, we fully acknowledge that this advanced design also makes hand-soldering exceptionally difficult, even for professionals, and we are sorry this was not made clear enough at the point of purchase. We have since updated the product page to highlight this specification to help future customers make informed decisions.

To better serve our customers facing similar challenges, we would like to offer two solutions that we should have presented more clearly initially:

1. Professional Soldering Service: We offer a custom soldering and assembly service to pre-wire your strips to the exact length you need before shipment.
https://www.superlightingled.com/soldering-service-for-nonwaterproofip20-waterproof-ip65ip67ip68-flexible-led-strips-p-2943.html

2. Solderless connectors: For a solder-free installation, we highly recommend our proprietary press-fit connectors, which are designed to pierce the copper pads and create a secure connection instantly.
https://www.superlightingled.com/3pin-cob-press-fit-piercing-connectors-for-led-light-strips-p-6947.html

We are continuously working to improve our products and customer service. Your experience has been a valuable learning opportunity for our team. If you are still willing to give us a chance, we would be grateful for the opportunity to assist you personally with your lighting project. Please feel free to reply directly to this message, and we will ensure you receive the support you deserve.

Thank you again for your patience and for helping us improve.

Sincerely,
SuperlightingLED Team

Antwort von SuperLightingLED

12. Sept. 2025

Dear Levi

Thank you so much for taking the time to leave such positive feedback! We truly appreciate your trust and support.

We’re glad to confirm that the import duties and taxes for your order were indeed covered by us as part of our duty-free shipping policy, and you shouldn’t have been charged again by DHL. We sincerely apologize for any confusion or inconvenience caused by DHL’s follow-up message — we’ll continue working to make the shipping process as smooth as possible for our customers.

It means a lot to us that you would recommend us. Providing unique products and reliable service is always our goal. Thank you again for your kind words, and we can’t wait to serve you again whenever you need high-quality lighting solutions!

Best regards,
SuperlightingLED Team

Antwort von SuperLightingLED

12. Sept. 2025

Dear Luke

Thank you for your kind words! As a professional electrical contractor, your long-term trust and support truly mean a lot to us. We’re thrilled to know that our products have been performing reliably in your installations for over a year — that’s wonderful to hear!

We truly appreciate you highlighting the occasional soldering issue in outdoor applications. We’ve taken feedback like yours seriously and have further improved the encapsulation and soldering processes in our outdoor product lines for better durability. Thank you for your understanding and valuable input!

It’s an honor to provide you with high-end LED tape lights and aluminum channels at a reasonable cost, helping you avoid the steep markups of major brands. Whether it’s managing stock, sourcing specific parts, or supporting your project timelines, we’ll always be here to assist promptly.

We look forward to continuing our partnership and supporting your future projects with high-quality lighting solutions!

Best regards,
SuperlightingLED Team

Antwort von SuperLightingLED

12. Sept. 2025

Dear David

Thank you so much for your kind words and continued trust in our products. We’re truly grateful to be your go-to source for specialized LED strips.

Our team takes great pride in providing attentive, personalized service—especially when unexpected issues like a stock shortage occur. We’re glad we could quickly offer a suitable replacement and ensure your project stayed on track. It’s feedback like yours that motivates us to maintain a high level of responsiveness and order-tracking accuracy.

We look forward to supporting your future projects with quality lighting solutions and reliable service.

Warm regards,
SuperlightingLED Team

Antwort von SuperLightingLED

16. Sept. 2025

Dear Raj

Thank you so much for your kind words!
We are truly delighted to hear that you found our customer service excellent and that we were patient in understanding your requirements. Providing clear and attentive support is at the heart of what we strive for, and it means a lot to us that you felt well taken care of.
Your feedback is greatly appreciated and will be shared with the team—it truly motivates us to keep delivering high-quality service.
We look forward to assisting you again in the future!

Best regards,
SuperlightingLED Team

Antwort von SuperLightingLED

16. Sept. 2025

Deat Matt

Thank you so much for taking the time to share your wonderful feedback!
We are truly delighted to hear that you find the ordering process at SuperlightingLED simple and easy. It’s also incredibly rewarding to know that our Customer Service Team made such a positive impression.
Your kind words about our quick email responses and effort to make your experience worry-free mean a lot to us. Providing attentive and supportive service is always our goal, and we’re so glad we could deliver that for you.
Thanks again for your trust and for highlighting what we’re doing well. We look forward to continuing to serve you with the same dedication!

Warm regards,
SuperlightingLED Team

Antwort von SuperLightingLED

29. Juli 2025

Hi Oscar Odelstav,
I’m truly sorry for the frustration you experienced, and I appreciate you taking the time to let us know.
We’ve been in business for twelve years and have shipped more than 90 % of our orders to the United States with very few fraud cases. Unfortunately, the remaining 5 % of our volume—orders bound for a specific region in Europe—has accounted for almost all of the serious fraud we’ve encountered. Over time we’ve lost nearly $20,000 in merchandise and shipping costs when fraudsters placed high-value orders ($1 k–$4 k), used untraceable e-mails and phone numbers, then filed PayPal disputes the moment their packages reached customs. After the dispute was opened, every contact channel went silent and we had no way to reclaim the goods.
Because this pattern repeated itself four times in that region (out of only five major fraud cases company-wide), we had to make the difficult decision to block all new orders from that area unless the customer is willing to pay by bank transfer. Most genuine buyers who hear the explanation have been happy to switch payment methods so their orders can proceed; anyone who isn’t comfortable with that receives an immediate, full refund—exactly what we issued to you.
I realize this policy feels unfair to honest customers like yourself, and for that I sincerely apologize. Until the fraud risk in that region drops dramatically, the restriction has to stay in place. I only wish the individuals responsible could see the long-term damage they’re doing to legitimate shoppers and to every honest merchant who no longer feels safe shipping there.
Thank you again for your understanding, and I’m sorry we couldn’t serve you on this occasion.
Kind regards,
superlightingled team

Antwort von SuperLightingLED

Aktualisiert am 29. Juli 2025

Hi natural remedies,
I’m sorry for the frustration you felt while waiting for your refund, and I appreciate you giving us the opportunity to explain what happened.
Your two orders—placed 20 days apart—totaled $500. After you received the second shipment you asked to return everything. Even though the reason you gave was brief, we approved the return the same day. You chose the slowest USPS option, so the parcel took just over 30 days to reach our warehouse. As soon as we scanned it in, we issued full refunds to both orders within 24 hours. Our policy is to inspect the goods first; once they’re received and checked, the money is released immediately.
Regarding product quality: the LED strips you ordered are 940 nm & 850 nm infrared emitters. Light at those wavelengths is invisible to the human eye; they’re designed for night-vision cameras and specialized equipment, not for general illumination. I understand how that can be surprising if the application wasn’t clear when you purchased. We’ll take responsibility for not confirming the intended use before shipping, and we’re now adding an automatic e-mail to every IR-LED order to verify the customer understands the product.
Between the two outbound DHL shipments, the $80 import duty we absorbed, and the loss on partially-used strips that had to be destroyed, our out-of-pocket cost on your order is about $300. Still, we honored your request in full and refunded every dollar you paid.

This link describes the uses of infrared strips.
https://www.superlightingled.com/infrared%E4%B8%A8Ir-led-strip-lights-c-1_352.html


Going forward, we’ll encourage customers who need to return items to use a faster trackable service (DHL or UPS) so refunds aren’t delayed by slow transit. Our 180-day money-back guarantee remains in place, so you never need to worry about not receiving your refund once the goods are back in our hands.
Again, I’m sorry for the inconvenience and the lack of clarity on the product specs. If there’s anything else we can do, please let us know.

Here is your order item:

DHL tracking number: 1210459106
https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=1210459106
DHL tracking number: 6461582050
https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=6461582050

4x 600LEDs SMD 3528 Infrared LED 810nm IR Light Strip
- Select Kit:: LED Strips
- Select Operating Voltage:: 24VDC
- Select Length:: 16.4ft (5 meters)
- Select Waterproof Rating:: Non-Waterproof IP20 - Adhesive Back FSLSR-120-3528-810NM $99.98 $199.96
6x DC12/24V 660nm/850nm/940nm InfraRed 5050SMD Flexible LED Strip Light -300LEDs 72W per roll
- Select PCB Color :: White Background
- Select Operating Voltage:: 24VDC
- Select Waterproof Rating:: Non-Waterproof IP20 - Adhesive Back
- Wavelength:: 850nm (-$12.00)
FSLSR-60-5050X940IR
Sub-Total: $558.800
Free Shipping (DHL UPS or Exclusive Express): $0.0000
Total: $558.800

Best regards,
Customer Care Team