Beautiful hotel very clean & comfortable very helpful and friendly staff would give it 5 stars if there were tea & coffee facilities in the room
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lovely staff but bathroom is a hazard. open shower so water sprays absolutely everywhere. very little 2 do in immediate area.
Antwort von Sunway
Dear Ms. Fitzsimons,
We appreciate you taking the time to send us your feedback on the Simeon Hotel and whilst we were happy to read that you found the staff here helpful we were sorry to learn that not all aspects of your stay there met with your entire satisfaction. We now intend to send a copy of your review to all concerned persons in the Simeon Hotel requesting that all necessary corrective action is taken. Thhank you for letting us know.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Very clean, lovely setting very friendly staff and lovely food
The only entertainment was cancelled. Very quiet location not much to do. We spent alot on day trips as weather was really bad so couldnt use pool area. No lifts so had to carry heavy suitcase up and down steps. They got very slippy as they were marble and it rained so they got very wet. Very dangerous.
Antwort von Sunway
Dear Ms. O'Kelly
Thank you for taking the time to share your feedback about your recent stay at Simeon Hotel. We were very sorry to hear that the weather affected your experience and limited your ability to enjoy our outdoor areas and entertainment. Unfortunately, some activities do depend on weather conditions, but we understand how disappointing that can be.
We also appreciate your comments about the stairs and luggage. Our clients safety and comfort are very important to us, and we will ask the hotel to review ways to improve accessibility and ensure that the steps are properly maintained during wet conditions.
We hope that despite these challenges, you were still able to enjoy your day trips and the surrounding area. Thank you again for your valuable feedback—it helps us continue to improve our guest experience.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
The Simeon Hotel, was very nice, clean and bright, rooms were a little small. Staff were amazing and very obliging. Food was good and overall my experience at the hotel was very positive. However there was little to do in the area and local transport was limited, but if it is a quiet relaxing holiday you are looking for this is it.
Shower was very poor. Had to hold the shower. Couldn't wash my hair. Hotel was in the middle of nowhere. Definitely would NOT recommend this location. No public transport. There were 4 taxis in total. They were privately owned and they finished early whenever they wanted, so couldn't rely on them.
Antwort von Sunway
Dear Ms Doyle,
We appreciate you taking the time to send us your feedback and having said that I was sorry that you encountered a difficulty with your shower. Did you report this to anyone in the Simeon Hotel as they may have been able to assist and have the shower repaired. I hope that other than this issue you enjoyed your holiday.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway
Quiet area, clean room, comfy bed Breakfast good selection of food
Antwort von Sunway
Dear Ms. Loonam
We appreciate you taking the time to send us your feedback on the Simeon Hotel and we were happy to note your positive comments.
Kind Regards
Kathy Cashe
Customer Service Manager
Sunway