Bought a bottle of ALLURING EMPRESS in blue water on Saturday 06/07/2024 and am very disappointed,the tester in the shop was great but mine doesn’t even last an hour I live about 80 miles away from th... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnPKWY, DA9 9ST Dartford, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I am absolutely impressed! Exceptional customer service, a truly high level of professionalism, an amazing variety of fragrances, and outstanding quality. I purchased perfume oils, and the scent is si... Mehr ansehen
Unternehmen hat geantwortet
Lovely welcome when entering your shop help full staff the whole experience was very good
Unternehmen hat geantwortet
As always, Siddika was amazing. Very helpful, patient and knowledgeable. Every time i have been there, she has been so helpful. All the staff at Bluewater were polite, never came across as pushy snak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktinformationen
PKWY, DA9 9ST, Dartford, England, Vereinigtes Königreich
4,9
Hervorragend
133 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Love Sunnamusk
People were really friendly and helpful. I love these perfumes. I purchased my wedding perfume I just love it. I can mix and match perfume/oil - so unique
I didn’t feel like they just wanted me to buy something and let me try them on my skin etc.
However as a member of sunnamusk you receive free samples with every purchase, as a company I would make you have enough samples for your members who purchase products. I felt let down by this as I want to collect and by more, try before I buy kinda thing but it’s also nice that you do get a little freebie.
Customer service does go a long with me due to the industry I work in. Everyone - shop (bluewater) also head office have been very helpful and understanding.
The Girls at Bluewater store are all so lovely, made me feel welcome - I will always be returning now to stock up and try different perfumes/oils.
Thank You
22. Mai 2025
Antwort von Sunnamusk London - Bluewtaer
Hi Cassandra,
Thank you so much for this detailed and heartfelt review! We’re thrilled to hear you’ve had such a positive experience with our team and enjoy the unique mixing options. We appreciate your feedback about samples for members and will definitely look into how we can improve this. It’s wonderful to have you as part of the Sunnamusk family, and we look forward to welcoming you back soon!
Kind Regards
The Sunnamusk Team
Very cheerful staff member
Very cheerful staff member, she was knowledgeable about the products and was able to select the most appropriate scents when we told her what kind of smells we enjoy most. Helpful when signing us up for the membership online and asking relevant questions to ensure we purchased the right product for our noses, so to speak.
26. April 2025
Antwort von Sunnamusk London - Bluewtaer
Thank you, CJ! We're thrilled to hear our team made your experience so positive and helpful.
Kind Regards,
The Sunnamusk Customer Care Team
Fantastic Experience at the Bluewater Branch!
We had a fantastic experience at the Bluewater branch. The sales assistant was incredibly helpful in guiding my partner and me through choosing our wedding day fragrances. Her passion for fragrance really shone through, and she was both knowledgeable and attentive.
She encouraged us to try the scents and take a walk before deciding—advice that proved invaluable, as we both fell in love with the fragrances she recommended. We're only sorry we didn’t catch her name, but we’ll definitely be back for top-ups and future fragrance treats!
2. Mai 2025
Antwort von Sunnamusk London - Bluewtaer
Thank you, Ryan! We’re honoured to have been part of your wedding fragrance journey. Wishing you both a beautiful day and even more beautiful memories!
Kind Regards,
The Sunnamusk Customer Care Team
Pleasant unexpected retail therapy
It was nice to see Sunnamusk in Bluewater. The girl serving on the day was very polite and welcoming.
Offering her knowledge and customer preferences.
28. April 2025
Antwort von Sunnamusk London - Bluewtaer
Thank you, Paris! We're glad you enjoyed your visit to Bluewater and appreciated the warm service.
Kind Regards,
The Sunnamusk Customer Care Team
Very helpful staff and I’m very pleased…
Very helpful staff and I’m very pleased with the perfume I purchased. Smells amazing and lasts all day!
11. April 2025
Really beautiful perfume & friendly…
Really beautiful perfume & friendly staff in Bluewater Kent
7. April 2025
Excellent customer service
The customer service i experienced in the shop in Bluewater was so good. I felt valued as a customer. The staff were so friendly helpful. Will definitely go back there again as I want to try the Amberose scent.
30. März 2025
Amazing, unique fragrances!
Amazing products, great value, great look to the store and layout, friendly staff.. would 100% buy from again!
Only reason not a 5* is staff were constantly with you and I like time to think without pressure - just a personal preference though!
29. März 2025
Antwort von Sunnamusk London - Bluewtaer
Hi Gemma,
Thank you for the lovely review – we’re so glad to hear you enjoyed the store atmosphere, our product range, and the service you received!
We truly appreciate your honest feedback about the staff interaction – we always aim to strike the right balance between being helpful and giving space, and your comments help us get that just right.
We’d love to welcome you back again soon, and we’ll make sure your next visit feels even more comfortable.
Best wishes,
The Sunnamusk Team
Customer service was excellent.
22. März 2025
Vivian was excellent!She knows very…
Vivian was excellent!She knows very well how to promote the perfumes.Also she was very kind and helpful to me.
Thank you
15. März 2025
Well laid out great smelling shop
11. März 2025
Antwort von Sunnamusk London - Bluewtaer
Hi Jane,
Thank you so much for your kind words! We're glad to hear you enjoyed the layout and scent of our shop. We always aim to create a welcoming environment, and your feedback means a lot to us.
We hope to see you again soon!
Best regards,
Sunnamusk Customer Care Team
Excellent service and choice of…
Excellent service and choice of perfumes very helpful staff. Love this perfume lasts ages.
6. März 2025
Very helpful and friendly staff
Very helpful and friendly staff, nice atmosphere in the store. Thank you.
1. März 2025
Always fantastic
Always fantastic. The ladies Always give me an honest opinion and so helpful I fell in love with sunnamusk about a year ago and I won’t go back to High Street perfumes great value for money amazing gifts and will always be my favourite x
10. Februar 2025
very friendly staff
very friendly staff, very helpful and willing to asses and answering questions.
Have a great knowledge of the products.
9. Februar 2025
The assistant was very informative on…
The assistant was very informative on all products available in store!
8. Februar 2025
Pab aroma
Very friendly lady who served me and the perfume smells adorable and my daughter cant wait to use her candle
11. Februar 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.