We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Mehr ansehen
Unternehmen hat geantwortet
Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktinformationen
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Vereinigtes Königreich
4,3
Hervorragend
229 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Bespoke experience at Sunna Musk
Have to give credit to Yousef at the store, for helping me to choose perfume oil to use during the month of Ramadan. Yousef came across very knowledgeable and very friendly and made my purchase enjoyable and also bespoke. I have regularly purchased goods from Sunna Musk online, however visiting their flagship branch in Whitechapel made the experience so much better and being able to compare the variety of fragrance with coffee beans in one hand, so much better. Also thank you to Tahmina ( I think her name was ), for helping my daughter. Keep it up Sunna Musk because whatever you guys are doing it’s working, and I will be back again soon.
28. März 2024
Bewertung ohne vorherige Einladung
Great quality perfumes
Great quality perfumes, affordable prices. Never been faulted and quick dispatch and delivery
22. März 2024
I was watching a Sunnamusk podcast and…
I was watching a Sunnamusk podcast and now Got this notification to give a review. Inspiring CEO and story ma sha Allah! Allahumabarik!
14. März 2024
Friendly and helpful staff
Friendly and helpful staff. Fragrances are unique and there's something for all tastes and preferences.
16. März 2024
Beautiful store
Beautiful store, smelled amazing and the staff are super helpful and friendly as soon as you walk in the door.
8. März 2024
Easy and quick delivery
10. März 2024
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Ordered and didn't get anything after a…
Ordered and didn't get anything after a week had passed, I write when can expect delivery and they had cancel order without explanation!
6. März 2024
Antwort von Sunnamusk London - Aldgate
Dear Customer,
I am writing to offer my sincerest apologies for the confusion and frustration caused by the unexplained cancellation of your recent order. Your satisfaction is incredibly important to us, and, regrettably, we did not meet your expectations on this occasion.
I completely understand your disappointment and frustration with the lack of communication regarding the status of your order. It was not our intention to cause any inconvenience, and I apologise for the oversight in not providing you with an explanation for the cancellation.
Please contact us at online@sunnamusk.com and we will get to the bottom of this
Thank you for bringing this matter to our attention, and once again, please accept my sincere apologies for any inconvenience caused.
Warm regards,
Customer Service
Was so impressed from how soon was…
Was so impressed from how soon was shipped and arrived the packaging was classy really impressed me and the product is exactly as described amazing experience with the company will deffo be ordering more thank u so much
20. Februar 2024
Smells really good
22. Januar 2024
No can you please let me know when you…
No can you please let me know when you have the oils in your sales with 50% off thank you
3. Januar 2024
Amazing the smell staysss for daysss…
Amazing the smell staysss for daysss honestly. It smellss so goodd
31. Dezember 2023
Bought 4 different types of oils and…
Bought 4 different types of oils and every single one smells beautiful, Be using a different one every day. Delivery was pretty quick also and seller keeps you updated on delivery.
30. Dezember 2023
Sunnamask top tier oils
Sunna has a range of scents. Always well versed and customer service is professional and equipped.
21. Dezember 2023
Antwort von Sunnamusk London - Aldgate
Dear Francesco,
I am writing to express my sincere apologies for the inconvenience caused by the delivery of your damaged product. I understand the frustration that comes with receiving a broken item, and I want to assure you that we take this matter seriously.
I am equally disappointed to learn that our customer service has fallen short of your expectations in terms of responsiveness. This is not the level of service we aim to provide, and I apologise for any frustration caused by the delay in our communication.
To rectify this situation promptly, please share your order details and any relevant information at online@sunnamusk.com. We will expedite the process to address the damage issue and improve our communication moving forward.
Your feedback is crucial, and we appreciate your patience as we work to resolve these issues. We remain committed to providing a positive customer experience, and steps are being taken to prevent similar incidents in the future.
Once again, I apologise for any inconvenience caused, and we appreciate your understanding.
Best regards,
Customer Service Team
Sunnamusk London
Sunnamusk made my Christmas with this…
Sunnamusk made my Christmas with this beautiful perfume Abid ambre, very quick delivery got it well in time for Christmas
16. Dezember 2023
I’m so happy with my purchase thanks so…
I’m so happy with my purchase thanks so much
13. Dezember 2023
For years I’m using your product always the same quality and your customer service is amazing
For years I’m using your product
13. Dezember 2023
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.