We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Mehr ansehen
Unternehmen hat geantwortet
Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Mehr ansehen
Unternehmen hat geantwortet
I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Kontaktinformationen
2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Vereinigtes Königreich
4,3
Hervorragend
229 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
the product would arrive half empty…
the product would arrive half empty this will be the last time I buy with you
23. April 2025
Antwort von Sunnamusk London - Aldgate
Dear Salvatore
Thank you for taking the time to share your experience, and we sincerely apologise for the issue you encountered with your order. It’s disappointing to hear that the product arrived half empty, and we understand your frustration.
This is certainly not the standard we aim for, and we take your feedback seriously. If you haven’t already, please reach out to our customer service team so we can investigate this further and ensure you are properly compensated for the inconvenience.
We truly value your support and would love the opportunity to make this right.
Best regards,
The Sunnamusk Team
Lots of fabulous fragrances
Great website and easy to use . Elegant packaging especially if purchasing as a gift. Great choice of fragrances Oud Aristo is my favourite also recommended Enigma perfume oil to enhance my choice of fragrance - great pricing structure would highly recommend
17. April 2025
They told me it was alcohol-free (good…
They told me it was alcohol-free (good for praying), but after buying it, I found alcohol denat and benzyl alcohol in the ingredients.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Dear Traga,
Thank you for bringing this to our attention, and we sincerely apologise for any confusion regarding the ingredients in our product. We understand how important it is to ensure our products align with your preferences, especially when it comes to being alcohol-free.
We take ingredient transparency seriously, and we are sorry for any misunderstanding. To assist you further, please contact our customer care team, and we will do our best to resolve this issue for you.
We truly value your feedback and appreciate your understanding.
Best regards,
The Sunnamusk Team
Antwort von Sunnamusk London - Aldgate
Hi Izabela,
Thank you for bringing this to our attention, and we’re very sorry to hear your perfume hasn’t arrived.
Please get in touch with us with your order details so we can investigate immediately and make this right.
Sincerely,
The Sunnamusk Team
Amazing customer service
Very friendly staff members and very knowledgeable about their products
19. März 2025
Product is useless
Product is useless. Longetivity is like 2-3 minutes. Seems like I’m sprinkling water on me. No fragrance at all
29. März 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Dear Barjinder,
We’re sorry to hear that you were disappointed with your purchase. We take feedback seriously and want to ensure you have the best experience with our products.
Please reach out to our customer care team, and we’d be happy to look into this for you.
Best regards,
Sunnamusk Customer Care Team
Evanto is a great oil .Always get…
Evanto is a great oil .Always get compliment when I use it.
24. März 2025
Sunnamusk London offers fantastic…
Sunnamusk London offers fantastic fragrances that truly stand out. Their scents are long-lasting and perfect for any occasion. The quick delivery and helpful staff, especially Yusuf at the Whitechapel branch, ensure a great shopping experience. The perfumes are unique, and their mild sweetness is ideal for colder seasons. Definitely worth a visit. ⭐⭐⭐⭐
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von Sunnamusk London - Aldgate
Dear Avihai,
Thank you for your wonderful review! We're delighted to hear that you love our fragrances and had a great experience shopping with us. It's fantastic to know that Yusuf at our Whitechapel branch provided excellent service—we’ll be sure to pass along your kind words!
We appreciate your support and look forward to welcoming you again soon. Enjoy your fragrances!
Best regards,
Sunnamusk Customer Care Team
I went to buy some gift for Bride and…
I went to buy some gift for Bride and Groom to take it to USA,Alhamdulillah what i wanted I’ve been able to get it and special thanks to both stuff (brother and sister),they were very helpful to find the perfect gift items for me.
Thanks again to Sunnah musk collections.
19. März 2025
I am a huge fan of Sunnamusk
I am a huge fan of Sunnamusk. I’ve been buying the same oil for years now and it never disappoints.
The staff is always very kind and knowledgeable.
9. März 2025
The packaging is absolutely amazing and…
The packaging is absolutely amazing and the scent is beyond the word amazing so love it. Will buy again if I can get a discount 🙂
7. März 2025
Always a good experience
Wonderful smelling fragrances. The man in the shop is friendly and helpful in finding something you like. High quality fragrances for a very economical price and I like the story of how this shop came to be from it's humble beginnings and how they haven't forgotten it now they have grown.
6. März 2025
Love the Sunnamusk parfume oils
Love the Sunnamusk parfume oils! Especially abid ambre, just amazing. Great service at Whitechapel as well.
9. Februar 2025
No samples how do you expect me to buy…
No samples how do you expect me to buy from you again I only bought the one I did because of the samples you gave on my wife’s purchase, missed a trick there guys c’mon!!
13. Januar 2025
Antwort von Sunnamusk London - Aldgate
Dear Noim,
Thank you for taking the time to share your thoughts with us.
We sincerely apologise for any disappointment caused. We understand the importance of samples in helping you explore our range, and we’re sorry that we missed the opportunity to provide you with the same experience during your recent purchase.
Please know that we value your feedback and are constantly looking for ways to improve. We would be happy to offer you some samples with your next order, so please don’t hesitate to reach out to us directly, and we’ll make sure you’re taken care of.
Thank you for your understanding, and we hope to have the chance to serve you again in the future.
Kind Regards,
Sunnamusk Customer Care Team
People need and use this it’s very good product
I like this because it’s not a strong smell and definitely it’s a good perfume
6. Januar 2025
Hello this is the best perfume and was…
Hello this is the best perfume and was so cheap and delivered very quick , would recommend everyone to buy as 5 gold start is well deserved x❤️
30. Dezember 2024
Superb service and items
27. Dezember 2024
Sadly I was so looking forward to this…
Sadly I was so looking forward to this perfume for months . As it is a Christmas gift from my husband . So very disappointed! You can hardly smell the perfume! It does not stay on or linger ! We payed £55 . What a dissatisfying purchase
19. Dezember 2024
Antwort von Sunnamusk London - Aldgate
Dear Christine,
Thank you for sharing your feedback, and we’re truly sorry to hear that your recent purchase did not meet your expectations. We completely understand how disappointing it must be, especially as this was a special Christmas gift from your husband.
At Sunnamusk, we strive to create fragrances that offer lasting and memorable scents, and we regret that this was not your experience. Fragrance longevity can vary based on factors like skin type, environment, and application method, and we would be happy to offer some guidance to help you get the most out of your perfume.
Please reach out to us directly at online@sunnamusk.com with your order details, and we will do our best to resolve the matter to your satisfaction. Your feedback is incredibly important to us, and we want to ensure you are fully satisfied with your purchase.
Kind regards,
Sunnamusk Customer Care Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.