Sun Life Financial Canada Bewertungen 

The security check with Sunlife really sucks. I left my company and would like to transfer my accounts to my bank for better management. When I called them, interestingly I passed the security check, talked with the advisor for 30 mins then they transfer me to helpdesk and they failed me for security question !!!. I called one more time, passed. Another time, failed...Looks like their system do not record the answer properly or some thing. The helpdesk (named Chris AZ 84) even commented bluntly " How come you forgot your personal answers?"

It is a waste of time dealing with them and it is so annoying.

They took over a pension company that I'd been with for years with no problems. They under-performed consistently with others in the market but I left it where it was because it was 'the safest fund' that they had. So then we have the Truss disaster and the fund starts to drop like a stone. Do they inform me? No! I don't find out until my next statement for a fund that they're managing and taking a commission for. I complain to the financial ombudsman after conversations/letters with SLOC and he sides with them! This episode cost me £40,000 and I was offered £100. Zero stars is not an option....

Every time I claimed something that is 100% coverage no deductible, it would not be 100%. They always said "You were reimbursed the maximum amount allowed based on reasonable and customary charges for this expense." How on earth I would know what the doctor charge me for, not like I can negotiate the cost with doctor. Then they would suggest to search for providers from their website for competitive cost to reduce the out of pocket amount (Why do I have 100% coverage and have to pay a portion of it myself?) But the provider search result is a wide ranges of cost, unless I go with the cheapest, they probably not reimburse the full amount. On top of that, some service they require doctor referral. I have to know what service I need ahead seeing my doctor then do the provider search and ask my doctor for referral to specific clinic/doctor. Why don't I just become doctor myself and treat myself and not having health insurance.
Stay away from Sunlife health insurance. Their reimbursement is ridiculous.

One star! Impressive! I could select zero or I would have. Denied my brother’s death disability benefits. Sent in paperwork 6 times but he kept getting emails reminding him to submit. Disability recognized by State of Wisconsin but these Canadian wonks did not. Goodbye death benefits. CRIMINALS

Sunlife never reflected my sign-in ID change to my personal email, instead persisting with a work email I no longer have access to from 8 years ago. This led to a very confusing evening of futile password resets on my own and another confusing conversation with an agent who also couldn't figure it out.

The UI on the site is also ridiculous. Why is "upload documentation" hidden as an option on the top nav bar but never shows up on the claims page? How come I can't easily see all my Sunlife information from all my previous ex-employers centralized on a single dashboard but somehow they expect me to keep using my work email from an ex-ex-employer as my sign in ID? Why didn't the claim I submitted at my last employer go through when I submitted it directly to a Sunlife email address using their forms? I've used Sunlife, Canadalife, and Manulife now and Sunlife has easily the worst processes.

This is a worst and useless benefit company that may be ever existing on the planet or may be universe. I have my investments with this company through my employer. This company's advisors are the worst in professional assistance. They cook up kid's stories like the one I heard today. They had an appointment at 5:30 pm today and no one turned up for meeting. At 5 pm they called and informed that they are on the way to the meeting. When I called them at 6:15, they said someone in the family died last night so they cannot come for meeting. Hmmm... wow !!! DO NOT USE THIS COMPANY! This company may be scamming by holding our investments and not reachable. I would just term them scammers !!!

What a useless benefit company. My company pays them a lot expecting the employees to have health and dental coverage. In years of using them we have only had three major claims. They didn't cover the optomitry bill and wasted a lot of my time. They didn't cover my daughter's braces after I again wasted a lot of time trying to deal with them. Now my husband needs knee braces which they clearly state they cover in our policy and once again I'm wasting my time and not receiving coverage. DO NOT USE THIS COMPANY! I highly recommend Cost Efficient Benefits if you would like actual coverage for your employees.

Hiring all international students, worst customer service and constantly denying claims that should be approved. No one there knows what they are doing.

Along with premium , Sunlife premium also collects investment portion. They don't tell you how your investment is performing till an annual report is generated. If your investment is doing bad , there is no opportunity or scope of course correction in between. Only advisors are allowed to make a change. Sunlife doesnot let you know how many funds are available and what is their performance. Basically they collect your money and use it where ever they please and they only report through complicated one way advisor channel how your investment is doing. They get away with it because who is going to take on a big company like Sunlife. The advisor tries to pacify you by escalatingthe issue who repeats what the advisor already have told you. Their system cannot generate fund performance report on monthly basis so you can make investment correction on a monthly basis and not on yearly basis. Also their website does not show you how your investment is performing in the stock exchange. Someone with more resources than I have should report to GofC because it is illegal what Sunlife is doing.

Unprofessional attitude.
They paid me $425.81 by mistake, next day I have returned through online banking, it is now over a month but they deducted from my Health spending account, means it cost me double, one I paid back and one deduction from my account, many calls, chat nobody resolved till now. Call if you are reading reviews 343 573 8989

This is the most unprofessional company I have dealt with. Do not invest your money with them !!! I and my advisor have been trying to withdraw from my investment and it has been months. They deliberately lie saying they don’t have paperwork that has been sent 3 times Will not give their full names. Say they will follow up in an email and never do. Bordering on illegal activities. Never invest with them and try and get your money out ASAP.

Service. Clientèle pitoyable. Il sont fort pour prélevé mais quand viens le temps d es règlement. Ils vous font patienter en ligne des heure. Et ça raccroche. Tout pour pas vous payer

Please do a favour to yourself and do not invest money with SunLife. I have been trying to get my money out of there for over a month and all I have been told is to call back every 10 days. I went online to enter a formal complaint and used the number provided on the website. When speaking with the agent I was not able to enter the complaint cause the service rep did not want to start the process. This is an example of what you will deal with if you decide to invest with them. I do not trust this company and do not recommend to anyone to do business with them.

Sun Life Insurance are a bunch of crooks, corrupt, greedy, who do not care about people but only about profits. They scheme and deceive and lie all the time and you cannot trust a word they say. In fact, I hope they try to sue for libel, because then all their corrupt and deceptive practices will come out in discovery and people will see that as bad as all insurance companies are, Sun Life is the worst of the worst. I have never had a worse experience with an insurance company.

So, my wife has had Sun Life through her workplace for a year or so now. Her drug plan covers 100% except for a $4.99 co-pay per prescription. I just got on my company’s Sun Life plan last week. That plan covers 80% of prescriptions. Now that that plan is my primary, my out of pocket costs for prescriptions, which should have gone down to $0 (otherwise what’s the point) or at worst stayed at $4.99, has actually gone UP by several dollars per prescription (the amount varied per prescription, but was never less than what I was paying when only covered by my wife’s plan). So, what the actual f__k Sun Life? Even the pharmacist was astonished that you could be this corrupt and dishonest.

If I could give less than 1 star, I would. You should be run out of business for conduct like this.

This is one of the absolute WORST companies to deal with. Never able to get a straight answer as they would pass the buck along to someone else who cannot give you an answer... Always having to chase to try to get any help and whenever they say they will call back... Surprise, surprise, never happens... I would give them 0 Stars if the rating is possible!!!!

Our company switched our benefit pkg from Manulife, which I loved, to Sunlife….and we’ve had nothing but issues ever since. First the 2 different pharmacies in town, when we switched - had trouble getting our claims through due to issues with the group and/or personal I.D. numbers, and each ended up calling them to sort through it. That process, for both of us and a few different prescriptions, took awhile. Then - their website is so onerous, I fought with it and PW’s for months and finally got that sorted out (months because I walked away in frustration). I do the online tasks for both of us, because it’s all so time-consuming & tedious, and today they send an email asking my husband to reconfirm the email he’s had forever. So I sign on to his account, see that his email I.D. is correct and then call them. It seems the email they sent asking him to confirm was entirely whimsical and based on nothing. So after more wasted time with their website and phoning them, it was all okay to begin with. We both get occasional emails from Sunlife asking us to signon to their website and look at this or confirm that. I wonder…does Sunlife actually think in this busy tedious tech world that we’re all trying to navigate, that we aren’t busy enough and inundated with everyone’s mediocre websites that we need to waste even more time and energy on these whimsical requests. So after all this - I am just so tired of it all, it’s ridiculous.

My experience with SunLife can be explained with one word FRUSTRATING!!!
I had sun life through my workplace, I switched my plan from single to family. My partner had some dental work and we tried to submit it online and had no option to. We called and spoke with someone from customer support who was extremely hard to understand but they more or less said that because my company was switching to another insurance provider we don’t have the option to submit online even though the switch wasn’t happening for another 2 weeks.
We ended up mailing it before the deadline just to have them deny it and send it back. I brought what they gave me to my HR rep who had to try and pry an answer out of them for a month and half until we finally found out for whatever reason sunlife only changed my vision to family and not my dental/health.
They told my HR rep that I would be contacted via email and should be ok to mail it back in. Fast forward 3 weeks I never received an email and decided to mail the claim in again.
Now today June 24th 2024 a total of 4 months later since I first initially sent in the claim it was sent back denied once again stating my that according to their files my partner doesn’t have any coverage !!!

Total scam and nothing but clowns !!!

I’m on the Inpatriate Health Plan in Canada, and I’m not sure if this is a problem with the plan specifically, or rather Sun Life as a whole, but I’ve found the plan essentially useless. Apparently, according to the reps I’ve spoken with, the plan does not cover doctor’s services. So medical doctor visits, procedures, any general medical care that would be billed as a doctor service or visit, all of that is not covered. I unfortunately found out the hard way and have accrued around $1,000 in bills that I just found out will not be covered by the plan. Before this, I could never have imagined an insurance plan that wouldn’t cover going to the doctor, or getting a basic diagnostic procedure, but the rep on the phone assured me they would cover things like acupuncture and mental health services (because that is somehow not a “doctor service”).

Sun Life is a scam and is essentially stealing your money. Worthless company, I would recommend any alternative. You might as well be uninsured.

I had Sunlife insurance for awhile. I decided to cancel it. I called them and canceled as per instruction I was given. They took 2 more partial payments anyway. I had to call my bank and cancel any further payments with my bank. I called again to head office, but they don't know anything apparently. They directed me to the local office. We exchanged emails and nothing. It's been 3 weeks. I was asking for a refund, but I don't think I will get it. So, if you want to cancel Sunlife insurance, don't even bother calling them, just call your bank and stop payments. Otherwise, they will be stealing your money.