We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... Mehr ansehen
Unternehmen hat geantwortet
Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... Mehr ansehen
Unternehmen hat geantwortet
The suite I bought is not of the quality I’d expect for the amount of money I paid for it. The lining at the bottom is of a plastic material that feels quite cheap, other suites I’ve had through... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Fachhandel für Bodenbeläge
- Haushaltswarengeschäft
- Wohnmöbelgeschäft
- Matratzengeschäft
Vom Unternehmen geschrieben
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktinformationen
Vereinigtes Königreich
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Hervorragend
3970 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very happy with my new sofas
Very happy with my new sofas. All staff I dealt with were helpful and friendly from sales point to delivery. Furniture was ready earlier than expected however it was no problem to store it until I was ready for delivery.
Delivered at stated time and delivery team took care in the property.
9. Juli 2026
Antwort von Sterling Home
Dear Ms Mcleod
Thank you for your fantastic review.
We're delighted to hear you're so pleased with your new sofas and that you found our team helpful and friendly throughout the entire process.
We're also pleased that our delivery team took care in your home and provided a positive experience.
Thank you for choosing us. We hope you enjoy your new sofas for many years to come!
Kind Regards
The Sterling Home Team
Delivery time that was promised was not…
Delivery time that was promised was not met, email sales person about it and got no response
9. Juli 2026
Antwort von Sterling Home
Hi Gordon
Thank you for your feedback.
We're sorry to hear that your delivery did not arrive within the promised timeframe and that you did not receive a response to your email.
We understand how frustrating this must have been, providing clear, responsive communication and keeping our customers informed is very important to us, and we regret that we fell short on this occasion.
We appreciate you bringing this to our attention and your comments will be shared with the management team in our Aberdeen store.
Thank you for your patience and support, it really is appreciated.
Kind Regards
The Sterling Home Team
Good friendly staff
9. Juli 2026
Antwort von Sterling Home
Hi Pauline,
Thank you for your feedback.
We're delighted to hear that you found our staff friendly and welcoming. Providing excellent customer service is very important to us, and it's wonderful to know your experience reflected that.
We appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Mirror mirror not on the wall
Ordered a sizeable mirror and paid for delivery and installation.....mirror arrived early however they refused to install and left in its box in the hallway.
9. Juli 2026
Antwort von Sterling Home
Hi Derek,
Thank you for your feedback.
While we're pleased your mirror arrived promptly, we're very sorry to hear that the installation was not completed as expected.
We can see that our Customer Service team is already working with you to resolve this matter. We appreciate your patience while they investigate and arrange a suitable solution.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind Regards
The Sterling Home Team
Forced hidden fee
After choosing a bed and bedroom furniture to match at your uddingston branch, we were brought to the desk to pay for the goods, the woman we dealt with explained that the delivery guys will come into our home and not to worry they will build our bed and and bring in the rest of the furniture and praised it as a great service, what she forgot to mention that I was charged a extra £119 for this service, at no point was this extra fee mentioned which is shocking.
Even during the conversation my husband said he would just build it and she said, no the guys will build it and put it where you want.
This is shocking that this fee is not disclosed to customers
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Andrina
Thank you for taking the time to share your experience. We are very sorry to hear of your disappointment regarding the delivery and installation charge.
Whilst a delivery charge that includes installation is normal, we agree that all costs should be clearly explained before a purchase is completed.
We have forwarded your comments onto the store management team so that they can investigate what happened during your visit to our Uddingston store and review the sales process with the team.
Thank you for bringing this matter to our attention, and we apologise for the frustration caused.
Kind Regards
The Sterling Home Team
Terrible company £2500 for a sofa
Terrible company £2500 for a sofa, thats uncomfortable, and does not match the one from the shop like others have also commented. The response is personal choice.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Lorraine
Thank you for your feedback.
We're sorry to hear that you're disappointed with your sofa and that it hasn't met your expectations for comfort.
As comfort is a personal preference, it can vary from customer to customer. However, we really are sorry that your sofa does not meet your personal preference.
Please contact our customer service team directly if you want to discuss this further.
Kind Regards
The Sterling Home Team
Good customer service
Nikki was very helpful and kept me informed about the item I was interested in purchasing.
7. Juli 2026
Antwort von Sterling Home
Hi Heather,
Thank you for your great feedback.
We're delighted to hear that Nikki was so helpful and kept you informed throughout your shopping experience. I'll be sure to pass your kind comments on to her. We appreciate your support and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Helpful and friendly
Catherine was very helpful and knowledgeable. Professional and friendly service.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Dawn,
Thank you for your lovely feedback.
We're delighted to hear that Catherine provided such helpful, knowledgeable, and friendly service.
We pride ourselves on delivering a professional experience for our customers, and it's great to know Catherine made such a positive impression.
We'll be sure to pass your kind comments on to her. Thank you for choosing Sterling Home Aberdeen, and we hope to see you again soon. 😊
Kind Regards
The Sterling Home Team
Delivery drivers were very good the…
Delivery drivers were very good the sofas we got we were disappointed in no where near as confertable as the one we sat on in the shop
6. Juli 2026
Antwort von Sterling Home
Hi John,
Thank you for your feedback.
We're delighted to hear that our delivery drivers provided excellent service. We're sorry, however, that your sofas aren't feeling as comfortable as you expected.
It may be worth noting that new upholstered furniture can take a little time to settle and soften with regular use, so you may find the comfort improves over the coming weeks. We appreciate you sharing your experience and hope you'll soon be enjoying your new suite as intended.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Gordon was very helpful even though we…
Gordon was very helpful even though we were only making a small purchase
6. Juli 2026
Antwort von Sterling Home
Hi John,
Thank you for your lovely feedback.
We're delighted to hear that Gordon was so helpful during your visit. No matter the size of the purchase, we strive to provide every customer with the same high level of service. We'll be sure to pass your kind comments on to Gordon.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon!
Kind Regards
The Sterling Home Team
Went into store to buy a sofa and was…
Went into store to buy a sofa and was greeted my Catherine who was the perfect sales assistant. She didn't pressure me into any decision and I felt like she genuinely wanted to help. I had a great experience and would definitely recommend.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Grant,
Thank you for your great feedback.
We're delighted to hear that Catherine provided such a positive experience during your visit. It's great to know that her friendly, helpful approach and genuine desire to assist made choosing your new sofa an enjoyable and pressure-free experience.
We'll be sure to pass your kind comments on to Catherine, who will be thrilled to receive this recognition. Thank you for your recommendation, and we look forward to welcoming you back to Sterling Home in the future.
Kind Regards
The Sterling Home Team
100% recommendation
100% recommendation, especially Jonas, who served us. Described to us the offer, matched the ideal mattress, and showed great bed options, even though we specified the budget. Everything went smoothly with a nice and friendly atmosphere 👍
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Piotr,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear that Jonas provided such excellent service, helping you find the perfect mattress and bed options within your budget while clearly explaining the available offers. It's great to know that everything went smoothly and that you enjoyed the friendly, welcoming atmosphere during your visit.
We'll be sure to pass on your kind comments to Jonas. Thank you for your recommendation, and we hope you enjoy your new bed ! 😊
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Impressive service from knowledgeable staff.
Great service from friendly and knowledgeable staff, plus Suzanne, Chloe and Dave stayed after closing time to finalise a complex set of purchases. Very impressed.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Ian,
Thank you for your fantastic feedback.
We're delighted to hear that you received such great service from our team. It's especially wonderful to hear that Suzanne, Chloe, and Dave went the extra mile by staying behind after closing time to help finalise your purchases. Their dedication and commitment to providing exceptional customer service are truly appreciated.
Thank you for choosing Sterling Home Edinburgh. We’ll be sure to pass your kind comments on to the team.
Kind Regards
The Sterling Home Team
At 1st service was very good
At 1st service was very good
Salesperson was very helpful
Date for delivery was working in with my plans of decorating and arrival of new carpet
But now my delivery date is going to be later
So im a bit disappointed
5. Juli 2026
Antwort von Sterling Home
Hi Shelagh,
Thank you for your feedback.
We're pleased to hear that you were happy with the service you received initially and that our salesperson was helpful in arranging a delivery date that suited your decorating plans.
We're sorry to learn that your delivery has since been delayed and understand how disappointing this is, especially when you had planned everything around the original date. We appreciate your patience and apologise for any inconvenience caused.
Kind Regards
The Sterling Home Team
Happy Days
The staff could not be more helpful! Made everything very easy and pleasant.
Will definitely be back!
5. Juli 2026
Antwort von Sterling Home
Hi Kevin,
Thank you for your wonderful feedback!
We’re thrilled to hear that our team made your experience so easy and pleasant. Your kind words mean a lot to us, and we’ll be sure to share them with the staff. We look forward to welcoming you back again soon! 😊
Kind Regards
The Sterling Home Team
Excellent service and support
Steven McKelvie at Sterling organised the quotation and the sale for us for our floors/Carpeting fully 3 months in advance in line with our timeline. He then continued to keep us updated for the next 3 months before delivering installation on the requested date. Great job, great help, very professional and very likeable too.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Marc,
Thank you for your wonderful feedback.
We're delighted to hear that Steven provided such excellent service throughout your flooring and carpeting project. Keeping customers informed every step of the way is so important, and it's great to know that Steven's professionalism, communication, and attention to your timeline made the experience a positive one.
We'll be sure to pass on your kind comments to him. Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new flooring for many years to come.
Kind Regards
The Sterling Home Team
Lauren is a great salesperson
Lauren was a great salesperson and very helpful. She was happy to listen to our requirements and help us find exactly what we were after.
4. Juli 2026
Antwort von Sterling Home
Hi Ian,
Thank you for your kind feedback.
We're delighted to hear that Lauren was so helpful and took the time to listen to your requirements. Providing knowledgeable and attentive service is very important to us, and it's wonderful to know she helped you find exactly what you were looking for. We'll be sure to pass your comments on to Lauren.
We hope you enjoy your purchase and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Staff let you relax and look
Staff let you relax and look. When i was ready they were super helpful
5. Juli 2026
Antwort von Sterling Home
Hi Carole,
Thank you for your lovely feedback.
We're delighted to hear you felt comfortable browsing at your own pace and that our team was there to help when you were ready.
We appreciate your kind words and look forward to welcoming you back again soon. 😊
Thank you for choosing Sterling Home.
Kind Regards
The Sterling Home Team
Brilliant experience
Steve looked after us during our visit, he was very knowledgeable and helpful in answering all our questions.
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Andra,
Thank you for your lovely feedback.
We're delighted to hear that Steve looked after you so well during your visit. We'll be sure to pass on your kind comments to him – I'm sure he'll be delighted to know his knowledge and helpful service made such a positive impression. We hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Excellent service
We received excellent service from Donna.
She was very patient, knowledgeable and efficient.
She made us feel confident about making our purchases and confident in the company.
4. Juli 2026
Antwort von Sterling Home
Hi Johnny,
Thank you for your wonderful feedback.
We're delighted to hear that Donna provided such excellent service. Her patience, knowledge, and efficiency are a real credit to our team, and it's fantastic to know she made you feel confident in both your purchases and our company. We'll be sure to pass on your kind comments to her.
Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new purchases.
Kind Regards
The Sterling Home Team
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