We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Mehr ansehen
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Das sagen Bewerter
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... Mehr ansehen
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Absolutely amazing store . Every department is beautifully presented and a vast choice of furniture available . Amy was wonderful and went the extra mile sorting out our purchase . Sterling Home great... Mehr ansehen
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The suite I bought is not of the quality I’d expect for the amount of money I paid for it. The lining at the bottom is of a plastic material that feels quite cheap, other suites I’ve had through... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Fachhandel für Bodenbeläge
- Haushaltswarengeschäft
- Wohnmöbelgeschäft
- Matratzengeschäft
Vom Unternehmen geschrieben
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktinformationen
Vereinigtes Königreich
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Hervorragend
3971 Bewertungen
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Staff polite,helpful and above all good…
Staff polite,helpful and above all good clear communicators.
20. Juli 2026
Antwort von Sterling Home
Hi Jennifer
Thank you for your kind feedback.
We're delighted to hear that you found our staff polite, helpful, and clear in their communication. Providing excellent customer service and ensuring our customers have all the information they need is very important to us.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Delivery times
Service was great in the showroom as I bought 2 x 3 seater leather sofas and tempur bed in march (we paid it in full ) was told I would be contacted when they would be delivered , Never thought i would not get my paid order until end of July ( 4 months later ) so beware on when you will get your order , I really thought it would be sooner
23. Juli 2026
Antwort von Sterling Home
Hi Anna
Thank you for your feedback and for choosing Sterling Home for your two leather sofas and Tempur bed.
We are delighted to hear that you received great service in our showroom. However, we are very sorry that the delivery timescale did not meet your expectations and that you had not expected to have to wait until July to receive the goods. We understand how disappointing and frustrating it can be to wait longer than anticipated.
Thank you for bringing this to our attention. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our customer experience.
We hope you are now enjoying your new furniture and mattress, and we appreciate your patience throughout the process.
Kind Regards
The Sterling Home Team
Not great.
Not great.
Carpet fitting rescheduled- not met
Called 4 hours later onthe day of fitting only to be offered sincere apologies etc
Then told of factory issues/delivery/hiccups in the warehouse etc. Please, I’m not too angry about the fitting times as I was working from home but could see it be an issue for some. but just ke me in the loop.
And don’t tell stories to cover up the truth- just tell the truth, no excuses required!
Very important
11. Juli 2026
Antwort von Sterling Home
Thank you for your feedback Gary
We're very sorry that we let you down with both the rescheduled fitting and our communication around it.
While delays can sometimes occur, we completely agree that keeping customers informed is essential, and we clearly failed to do that in your case.
We also appreciate your comments regarding the explanations you were given. Honest and timely communication is something we strive for, and we're disappointed that this wasn't your experience.
We understand that, although you were able to work from home, the lack of updates and missed appointment could have caused significant inconvenience.
Your feedback has been shared with the relevant teams so that we can improve our communication and ensure customers are kept informed of any issues as soon as possible.
Thank you for taking the time to bring this to our attention, and please accept our sincere apologies for the frustration caused.
Kind Regards
The Sterling Home Team
Staff were helpful
Staff were helpful. Delivery was good.
Had a small problem with our purchase but this was dealt with and resolved quickly including a follow up email to ensure we were happy with our purchase.
25. Juni 2026
Antwort von Sterling Home
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our staff helpful and that your delivery went smoothly.
While we're sorry there was a small issue with your purchase, we're pleased that our team was able to resolve it quickly and that the follow-up communication gave you confidence in our service. Customer satisfaction is very important to us, so it's wonderful to know you were happy with the outcome.
Thank you again for your feedback and for choosing us. We look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Colin,
Thank you for your lovely feedback.
We’re delighted to hear you found our service helpful and friendly. Your kind comments are greatly appreciated, and we look forward to welcoming you back again soon.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sterling Home , Tillicoultry
We dealt with Amy Ireland who was very polite & helpful. All the staff at Tillicoultry are very nice.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Jackie,
Thank you for your lovely feedback.
We're delighted to hear that Amy was so polite and helpful during your visit. It's also wonderful to know that the team at our Tillicoultry store made such a positive impression. We'll be sure to pass your kind comments on to Amy and the rest of the team. We look forward to welcoming you back again soon. 😊
Kind Regards
The Sterling Home Team
Outstanding customer service
The member of staff who helped us understand, select, and buy a riser recliner chair was incredibly helpful, knowledgeable and friendly and went over and above to help us get what we needed. He was a real expert and offered invaluable advice. Also the selection of these chairs available at Sterling was fantastic. Much better than every other store we visited. The chair was delivered to our family member within days and was exactly what they needed, they love it. I cannot recommend and thank Sterling enough. This is our third purchase from Sterling this year and we will now always go there first when looking to buy furniture.
Edit based on Sterling's reply: the employee I refer to in my review is Kerr at the London Road branch, who deserves the recognition.
21. Juni 2026
Antwort von Sterling Home
Hi Claire,
Thank you for your fantastic feedback.
We're delighted to hear that our team member was able to provide such knowledgeable, friendly, and expert advice while helping you choose. It's wonderful to know that both the selection available in store and the quick delivery exceeded your expectations.
Your continued loyalty, with this being your third purchase from Sterling this year, means a great deal to us. We'll be sure to pass your kind comments on to Angie who assisted you and thank them for going above and beyond.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great customer service at Sterling Home…
Great customer service at Sterling Home London Road. First class service from start to finish.
21. Juni 2026
Antwort von Sterling Home
Hi Jane,
Thank you for your wonderful feedback.
We’re delighted to hear that you received first-class service from start to finish at our London Road store. Your kind words mean a great deal to the team, and we’ll be sure to share your comments with them.
We appreciate your support and look forward to welcoming you back to Sterling Home Glasgow soon.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Muriel,
Thank you for your feedback.
We're delighted to hear that you had a positive experience and appreciated our no-pressure approach. It's great to know Matt was helpful and allowed you the time to make the right decision for you.
We hope you enjoy your purchase and look forward to welcoming you back to Sterling Home Aberdeen in the future.
Kind Regards
The Sterling Home Team
Was a good day nobody rushed us into…
Was a good day nobody rushed us into buying the lady that served us was very polite,no stress 5 star xx
20. Juli 2026
Antwort von Sterling Home
Hi Rhona,
Thank you for your wonderful feedback.
We're delighted to hear you had such a positive experience and felt comfortable taking your time without any pressure. It's great to know Kathryn, who assisted you was polite and helpful throughout your visit.
We really appreciate your 5-star review and hope to welcome you back again soon.
Thank you for choosing Sterling Home Elgin.
Kind Regards
The Sterling Home Team
Delivery company damaged the brand new…
Delivery company damaged the brand new flooring, and waiting for Sterling to confirm how this will be fixed over a month later.
22. Juni 2026
Antwort von Sterling Home
Hi Stuart,
Thank you for your feedback.
We are very sorry for the delay and understand your frustration.
We can confirm that the matter has been passed to our insurance company, who are currently reviewing the claim. We appreciate that this process has taken longer than expected and apologise for the inconvenience this has caused.
Thank you for your patience while this is being resolved.
Kind Regards
The Sterling Home Team
Excellent service from Sterling from…
Excellent service from Sterling from the first contact with sales assistant to the delivery department and delivery itself. I have used Sterling many times in the past and always return because of the service provided.
20. Juli 2026
Antwort von Sterling Home
Hi Donnie
Thank you for your great review and for your continued loyalty to Sterling.
We are delighted to hear that you received excellent service throughout your journey with us, from your initial contact with our sales team through to delivery. Providing a seamless and positive experience for our customers is something we take great pride in, so it's fantastic to know our teams met your expectations.
Your repeat custom means a great deal to us, and we truly appreciate you taking the time to share your feedback.
We look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Pleasant experience
Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extremely helpful and knowledgeable.. No hesitation in recommending Sterling to anyone looking for furniture.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Dear Mr Lavelle
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed browsing our showroom and appreciated the quality of furniture on display. It's especially pleasing to know that Richie and Richard provided such helpful and knowledgeable service when you needed assistance.
We always aim to create a relaxed shopping experience, where customers can browse at their own pace while knowing expert advice is available whenever required. Your kind recommendation means a great deal to us.
We look forward to welcoming you back to Sterling in the future. Thank you again for your support.
Kind Regards
The Sterling Home Team
Efficient staff
Efficient staff, good quality seat, welcoming and all questions answered, good demonstration
19. Juli 2026
Antwort von Sterling Home
Hi Alan
Thank you for your lovely feedback!
We're delighted to hear that you found our staff efficient and welcoming, and that you were pleased with the quality of the furniture. It's great to know that the demonstration was helpful and that all your questions were answered thoroughly.
Providing excellent customer service and ensuring our customers feel confident in their decisions is very important to us. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Lauren Grant was extremely helpful.
Lauren Grant was extremely helpful, knowledgeable, patient and friendly. I would recommend Sterling Mills, the furniture is well made and long lasting. Thanks again Lauren
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Tracy
Thank you so much for your lovely review and recommendation. We're delighted to hear that Lauren provided such helpful, knowledgeable, patient, and friendly service.
It's also great to know that you're pleased with the quality and durability of your Sterling Home furniture. We take great pride in offering products that are built to last.
I'll be sure to pass your kind comments on to Lauren, who will be thrilled to receive your feedback.
Thank you again for your support, and we look forward to helping you in the future.
Kind Regards
The Sterling Home Team
We were attended to by Finlay Barrow.
We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short walk around and decided to deal, all completed easily, recommended.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Martin
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Finlay Barrow provided you with a helpful, knowledgeable, and pressure-free experience. We strongly believe in giving customers the time and space they need to make the right decision, so it's wonderful to know that you felt comfortable exploring your options, asking questions, and trying different seats at your own pace.
I'll be sure to pass your kind comments on to Finlay, who will be thrilled to hear that his service made such a positive impression.
Thank you for your recommendation, and we hope you enjoy your purchase for many years to come.
Kind Regards
The Sterling Home Team
Karen Duncan was very helpful and…
Karen Duncan was very helpful and attentive.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Craig
Thank you for taking the time to leave your feedback.
We're delighted to hear that Karen was so helpful and attentive during your experience with us. Providing excellent customer service is something we take great pride in, and we will be sure to pass your kind comments on to Karen. Thank you for your support, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Janice
Thank you for your great review.
We're delighted to hear that you were happy with both our service and your furniture. Your kind feedback means a lot to the team, and we're pleased we could provide you with a great experience.
We hope you enjoy your furniture for many years to come and look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
4 star only at present as still to…
4 star only at present as still to receive delivery of suite around 12 weeks but pleasant experience able to look around without being bombarded with staff great choice and colours available x bonus able to take the dog x🐾
18. Juli 2026
Antwort von Sterling Home
Hi Jeanette
Thank you for your review and for choosing us for your new suite.
We're delighted to hear that you enjoyed your visit and appreciated the relaxed shopping experience. We believe customers should be able to browse comfortably, so it's great to know that approach worked well for you.
We're also pleased you found plenty of choice in styles and colours and that your four-legged companion was welcome too!
We understand that waiting for a made-to-order suite can feel like a long time, and we appreciate your patience while your order is being prepared. We're confident it will be worth the wait and hope you'll be delighted with your new furniture when it arrives.
Thank you again for your feedback, and we look forward to delivering your suite soon.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Maureen
We're delighted to hear you had a good experience with us.
Your feedback is greatly appreciated, and we're pleased that we could meet your expectations. We look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
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