Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... Mehr ansehen
Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... Mehr ansehen
Unternehmen hat geantwortet
We were interested in a new sofa for our house and saw a corner set that really appealed to us. Catherine couldn't have been more helpful with her service and we ended up buying it. Thanks Cather... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Fachhandel für Bodenbeläge
- Haushaltswarengeschäft
- Wohnmöbelgeschäft
- Matratzengeschäft
Vom Unternehmen geschrieben
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Kontaktinformationen
Vereinigtes Königreich
- 0845 543 0469
- customerservice@sterlingfurniture.co.uk
- sterlingfurniture.co.uk
4,7
Hervorragend
3986 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service!
Mattress tried in store, ordered at a great price and then delivered at a time to suit us!!
Highly recommend Sterling!!!
2. Mai 2026
Antwort von Sterling Home
Hi Margo,
Thank you for your fantastic feedback!
We’re delighted you were able to try the mattress in store, secure a great price, and arrange delivery at a time that suited you. It’s great to hear everything went so smoothly—your recommendation means a lot to us!
Thank you for choosing Sterling Home Dunfermline.
Kind Regards
The Sterling Home Team
Excellent customer service from the…
Excellent customer service from the sale to delivery.
2. Mai 2026
Antwort von Sterling Home
Hi Morag,
Thank you for your lovely feedback.
We’re so pleased you experienced excellent customer service from sale right through to delivery. We really appreciate you taking the time to share this and hope to see you again soon.
Kind Regards
The Sterling Home Team
Christine has been brilliant throughout…
Christine has been brilliant throughout our sofa journey 🤪. She was knowledgeable about the products and colour choices. Would highly recommend Sterling Home
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Jill,
Thank you for your kind feedback.
We’re delighted to hear that Christine made your sofa journey such a positive experience. Her product knowledge and eye for colour really do make a difference, and your recommendation means a lot to us.
We’ll be sure to pass your lovely comments on to her – she’ll be thrilled! Enjoy your new sofa and thank you again for choosing Sterling Home Montrose.
Kind Regards
The Sterling Home Team
Very helpful staff and a great help in…
Very helpful staff and a great help in selecting the right chair.
30. Mai 2026
Antwort von Sterling Home
Hi Avril,
Thank you for your lovely feedback!
We’re so pleased our team could help you find the right chair. We hope you enjoy it, and we look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Laura,
Thank you for your feedback!
We’re delighted to hear you found the team friendly and efficient. Your recommendation is greatly appreciated and means a lot to us!
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Absolute incompetence and disregard for their customer
We bought flooring from Sterling about a year ago. They came to inspect the floor prior to fitting, they fitted the subfloor after lifting the existing carpet and they recommended then fitted a vinyl tile. This cost over £6,000. We believed they were a company we could trust. In the past year the floor has cracked, separated in places, chipped and generally been a nightmare. Their fitters think the whole thing needs replaced. I’ve exchanged in excess of 100 emails and yet I still can’t get a full refund. I’m worn out, have an elderly relative here and really just want this to end so I can start again with a company who can do the job properly. This has been an endless nightmare and, while they seem to offer solutions, it’s never what suits the customer, who is the one who has suffered from their absolute incompetence so, if you don’t want to live a life of regret, do not go near Sterling. Beyond exhausted. I can’t see a place to attach photos so that’s a shame but think cracks, splits, poor finishes, raised section…
I’ll keep you posted but, still heard nothing! Clearly their customers are irrelevant! Just really low. It grinds you down. I’m assuming that’s their intention. They’re a giant company with all the power. The customer is a minion. Powerless. ☹️
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Good morning, Rona,
Thank you for your feedback.
We are very sorry to hear about your experience – this is clearly not the standard we expect, and we understand how frustrating this has been for you.
Please be assured this has been escalated, and our Customer Service Manager will be in contact with you to discuss this further and work towards a resolution.
Kind regards
The Sterling Home Team
Ordered two recliners in Dec2025 they…
Ordered two recliners in Dec2025 they arrived 26th March 2026 by 4th of April 2026 I found that the left hand back of both recliners had poor softer in fill than the right arms . Therefore that area had lots of creases . I complained with a date stamped photo of creases . The left hands at rear felt softer than right hand . Sterling homes sent 2 Technicians from different companies Their findings said creases were due to usage and softer leather which seems odd as front of same arm had no creases and felt more solid . Because the creases were due to usage after 9 day Sterling homes would not be fix poor infil . Also informed me that the assessment was under taken by Independent assessors I found that one of the company used works for Sterling Homes . I have lost all confidence in this company and would not recommend to anybody purchasing recliners due to my experience . I have always bought our furniture from Gillies and never had a problem but my brother bought two recliners from Sterling homes and had them for several months with out a problem so due to his recommendation I went to Sterling Homes . After 3 months the creases got worse and now the left arms look tatty and it depresses me . I do not expect to have paid for what I thought were lovely chairs in show room to end up with poor quality ones
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Mr Chung,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you are with your recliners, particularly as this has affected your enjoyment of them over time.
Following your initial concerns, we arranged for two separate inspections by independent technicians. Both reports concluded that no manufacturing fault was identified. Based on these findings, we have been unable to uphold your claim.
We appreciate that this outcome is frustrating and regret that this has impacted your confidence in us.
Thank you for your feedback, which has been noted.
Kind regards
The Sterling Home Team
Antwort von Sterling Home
Hi Sandie,
Thank you for your feedback.
We are delighted to hear everything went well. We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Kind Regards
The Sterling Home Team
Sterling Home Experience
Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosing the carpet she sat us down and quoted us a price on both. Went away to think about it and few days later came back down to seal the deal, unfortunately David was off so Deane stepped in. Sharon once again followed the whole sale thru, what a great team of salespeople you have in your Birkenshaw branch, it was a pleasure dealing with them. Looking forward to receiving them late August .
28. Mai 2026
Antwort von Sterling Home
Hi Margaret,
Thank you for your lovely feedback!
We’re delighted to hear about your experience with David, Sharon and Deane at our Uddingston store.
It’s great to know the team looked after you so well throughout your purchase and made the process smooth and informative. We will be sure to pass on your kind comments—they’ll really appreciate it.
We hope you enjoy your new furniture and carpet when they arrive .
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Sophie was excellent- very…
Sophie was excellent- very knowledgeable and practical- she gave us time to look around without hoovering but was there when we needed her advice.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Lorna,
Thank you for your lovely feedback.
We are so pleased to hear that Sophie struck the perfect balance—being knowledgeable and helpful while also giving you the space to browse comfortably. We will be sure to pass your kind comments on to her, she’ll really appreciate it!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Mrs Cieslar,
Thank you for your lovely feedback!
We’re delighted to hear that you experienced first-class service and are pleased with the quality of your items. It means a lot to us, and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Mr Russell,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with both the look of your table and its quality. We hope it makes a perfect addition to your home and thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Terrible service from day 1 over 3…
Terrible service from day 1 over 3 years ago with sterling.first sofa we received was faulty & had to be replaced within 1 year after much complaining to company.
2cd suite when it finally arrived had leather peeling from chair within 3 months of receipt.
Again after much complaining and company passing the buck to supplier they deemed to not replace the chair as you would expect but only the leather on arm of chair.
This leather took approximately 16 weeks to arrive.
The technician arrived to fit the leather but again the company had forgot to send it to my home address.
Yet another date & time had to be arranged.
New leather now on chair & we ll see how long it lasts though not hopefully.
I would not advise anyone to purchase anything from Sterling's unless they are willing to put up with possibly the worst service I have ever received in my life.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Good Morning Liz,
We appreciate you taking the time to share your feedback.
We’re very sorry to hear about your experience and the ongoing issues you’ve faced over such a long period. This is not the standard of service we aim to provide, and we fully understand how frustrating this must have been for you.
We sincerely apologise for the faults with your furniture, your comments have been noted and will be shared with the relevant teams.
Kind Regards
The Sterling Home Team
Customer service was…
Customer service was excellent.Delivery was on time and really pleased with the side cabinets,they are beautiful. Definitely would recommend and will be shopping again at sterling furniture.
27. Mai 2026
Antwort von Sterling Home
Hi Mr Wright,
Thank you for your lovely feedback.
We’re delighted to hear you received excellent customer service, your delivery arrived on time, and that you’re so pleased with your side cabinets—they really are a beautiful choice.
It’s wonderful to know you’d recommend us, and we look forward to welcoming you back to Sterling Furniture again soon.
Kind Regards
The Sterling Home Team
Jason customer service was brilliant at…
Jason customer service was brilliant at Sterling home in Montrose. Friendly, confident, very knowledgeable and was able to assist us. Happy with the service provided.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi,
Thank you for your wonderful feedback.
We’re so pleased to hear that Jason provided such friendly, confident, and knowledgeable service during your visit to our Montrose store. We’ll be sure to pass your kind comments on—your feedback really means a lot to the team. We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Good experience
The delivery men were fast and efficient. They brought in the two sofas, positioned them where I wanted then removed all the packaging and took it away with them. The sofas themselves are sturdy, well built and the material is of good quality. The accent cushions didn’t remain fluffy for long and have flattened but they are in constant use.
28. Juli 2025
Antwort von Sterling Home
Hi Marianne,
Thank you for your kind feedback.
We’re delighted to hear that our delivery team provided a fast and efficient service, ensuring everything was set up perfectly and leaving your home tidy.
It’s also wonderful to know you’re pleased with the quality and build of your sofas. We appreciate your comments regarding the accent cushions—these can soften with regular use, these should plump up but if you have any concerns please contact our Customer Service Department..
Thank you again for choosing Sterling Home Glasgow, and we hope you continue to enjoy your sofas.
Kind Regards
The Sterling Home Team
Antwort von Sterling Home
Hi Yvonne,
Thank you for your kind feedback!
We’re really pleased to hear you found our staff friendly and helpful—your comments are much appreciated.
Thank you for choosing Sterling Home Tillicoultry and we look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Excellant and knowledgeable sales staff
Every member of staff who I dealt with was extremely professional, helpful and knowledgeable. Donna in hall 5 called me to advise the sofa I was looking to buy had gone on sale and she would be able to assist me with ordering it. When I returned the next day Michael her manager was there to assist with the purchase. Unfortunately I didn’t buy it but had the chance to look through the outlet department, I found the perfect sofa for my lounge. Ryan was on hand to answer all my questions re the reasons why it was in outlet and was able to process my order with a 7 day delivery !! Amazing 🤩 I also purchased the fabric care plan and left the store with a super cleaning kit. I will not hesitate to return to the store to purchase more items for my home. Many thanks to all who served me.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Sterling Home
Hi Tracey,
Thank you for your wonderful feedback!
We’re delighted to hear how well looked after you were by Donna, Michael and Ryan. It’s great that Donna kept you updated, and that Michael and Ryan were able to support you in finding the perfect sofa from our outlet with such a quick delivery arranged.
We’re so pleased everything came together for you, including the care plan and cleaning kit, and we really appreciate your kind comments about the team. We’ll be sure to pass this on to them—they’ll be thrilled.
We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
I bought the perfect mattress for me
I bought the perfect mattress for me. I was given great advice from Karen who helped me choose my mattress and she gave me lots of time to make my purchasing decision. I bought during the sale so got a good deal and was able to get interest free credit for a year making it more affordable.
24. Mai 2026
Antwort von Sterling Home
Hi Andrea,
Thank you for your kind feedback!
We’re delighted to hear you found the perfect mattress and that Karen was able to support you with such helpful advice and give you the time you needed to decide. It’s great to know you were also able to take advantage of our sale and interest-free credit.
We’ll be sure to pass your lovely comments on to Karen—she’ll be thrilled to hear them. Wishing you many comfortable nights ahead!
Thank you for choosing Sterling Home Glasgow.
Kind Regards
The Sterling Home Team
Great shop
A wide selection of goods from potato peeler to sofas. Tge assistants are all very helpful and friendly.
10. Mai 2026
Antwort von Sterling Home
Hi Margaret,
Thank you for your feedback!
We’re delighted you enjoyed the wide range of products we offer, from everyday essentials to larger items like sofas. It’s also great to hear our team were helpful and friendly – we’ll be sure to share your kind comments with them. We hope to see you again soon!
Thank you for choosing Sterling Home Edinburgh.
Kind Regards
The Sterling Home Team
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