Starel Stones Bewertungen 

I spent days searching for the perfect marble skirtings for my bathroom, and when I finally discovered Starel, it felt like such a relief. Their online selection amazed me — so many beautiful options that I instantly knew I was in the right place. I placed my order straight away, but because our builders were still on site, we desperately needed the delivery sooner than expected.

Even though I had chosen standard delivery, I called the office hoping for help, and that’s when I spoke with Julia. She was incredibly kind, patient, and genuinely willing to understand my situation. She connected me with the manager, and together they arranged for my order to arrive the very next day. I can’t express how grateful I was — it truly saved us.

They also took the time to advise me on the right products to protect the marble, which made me feel even more supported. It’s rare these days to find a company where real people listen, care, and go the extra mile for their customers. Starel made me feel valued, not just like another order number.

Thank you for your exceptional service. I will absolutely return for future projects, and I’ll be recommending you to everyone I know.

I tried, as a Interior Designer, to order some free Samples for a Hotel we are currently designing. Starel Stones ask for shipment fees, which is definitely not a problem and then... 2 months later... nothing happened. They never delivered the samples nor answer to my 3 previous emails. I do think it is a scam. They just answer today because I was complaining on Instagram to refund me. Not to provide the samples as ordered and requested BUT to refund me. Is there any stone here?

The marble tiles are so beautiful and so are the arasbecatto pencil trims. Great value and highly recommend.

Ordered (92069) and paid for samples, only some arrived. I emailed on Feb 26 to complain and received a response offering a refund or alternative samples.

I confirmed I wanted a refund and have sent 3 emails chasing this up. Every email is ignored. I've emailed to ask if the inbox is still operating, as I'm not clear if they have closed down due to the lack of response.

We were getting samples to floor our entire home renovation, but at this stage I could not trust them to supply a high price order based on their entire lack of communication.

Terrible experience. 1, refund hasn’t been processed for one month. Still no sign after the whole month. 2, multiple products names don’t go with the pictures of the product. You might have ordered something you think but it might not be the case. Very misleading.
Please refund my £5000

Great selection of slabs to chose from!
Very informative and helpful staff….well worth a trip to the slab showroom in Southampton !

Such an amazing team. From initial contact with Julia over email to arrange for me to personally come down and select my tiles. Then on arrival, I was running late and the team waited for me. I was met by Sophie and she was so accommodating. She stood with me while I selected the tiles at 5.00pm on Friday. Thank you so so much Julia and Sophie. Very kind team.

he was great and loads of help, Steve is the best driver we have had :)

Great service by Sophie and Alex. Beautiful marble products.

Excellent service from Steve

Julia at Starel Stones was fantastic, great communication from start to finish and all products arrived safety!

Would recommend!

Julia has been extremely helpful and super efficient.

Very friendly Driver very helpful, we do recommend him 100%

Fast delivery and great products! Excellent service

I'm extremely disappointed with the service from starel stones. Myself order was initially promised for delivery in January, but faced multiple misleading and missed self-imposed deadlines before it finally arrived.
To make matters worse, delivery was incomplete.
I'm still missing 30 verde borders and 7 verde green corners. I have tried to resolve this multiple times, sending emails 12th and 18th, 24th of March and leaving several voicemails, bit recieved no response.
My advice: hope your order works for you, and it is actually in stock, otherwise you may ruin into the same issue I have. It is impossible to complete myself project without these parts, and total lack of communication since delivery has been unacceptable.

Since posting here I been contacted and we have moved on forward to resolve this issue. Still not there but making progress. Will have to say thank you to Alex for reaching out to help with the issue.

Great product and customer service

Lovely guy, didn’t have any trouble with unloading quick and easy and we got on with the driver really well

I would like to extend my sincere thanks to Alex for her outstanding support with my project. She was incredibly helpful, professional, and a pleasure to work with. I would highly recommend her.

Visited the showroom in Fareham and was greeted by the lovely Alex and Sophie. Some great ideas and really some of the best natural marble I’ve seen. All in stock so that’s my weekend ruined !

Alex and Sophie were very helpful
Great service