First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Mehr ansehen
Unternehmen hat geantwortet
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Kontaktinformationen
West McNab Road 1001, 33069, Pompano Beach, Vereinigte Staaten
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Hervorragend
423 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Spring Step Shoes
Hello Louise,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you’re finding your shoes extremely comfortable.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Excellent price and quality. Outstanding design
Excellent price and quality. Outstanding style.
9. Oktober 2025
Antwort von Spring Step Shoes
Thank you so much for your wonderful review!
We're thrilled to hear you’re happy with the price, quality, and style. We truly appreciate your support and hope you continue to enjoy your purchase!
Warm regards,
The Spring Step Shoes Team
L'artiste Adodora-prit shoes
My order for L'artiste Adodora-prit Plum shoes was shipped and arrived on time, as indicated on the order. These charming shoes are true to size and the quality matches what is shown in the pictures. They are lined with a very comfortable insole. The velcro strap closures make it easy to get the foot in and out of the shoes. They complement my velvet jacquard dress perfectly!
22. Oktober 2025
Antwort von Spring Step Shoes
Hi Kathleen,
Thank you for your 5 Star review!
We’re delighted to hear that your L’Artiste Adodora-Prit Plum shoes arrived on time and that you’re enjoying their comfort, quality, and style. It sounds like they make the perfect match with your velvet jacquard dress!
We truly appreciate your kind words and support. Enjoy your beautiful shoes! 💜
If there is anything else that I can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
I have not received my order yet
15. Oktober 2025
Antwort von Spring Step Shoes
Hi Ireno,
Thank you for taking the time to share your feedback about your recent experience with us.
We noticed that you left a 2-star review, and we’re truly sorry that we didn’t meet your expectations. We do see that your package has since been delivered, and we hope everything arrived safely. If you ever need assistance, please don’t hesitate to call us at 1-877-444-6703 or email us at service@springstepshoes.com — we’re always happy to help.
We’d also love to hear how we could have made your experience better. Your feedback is incredibly valuable and helps us continue improving the service we provide to our customers.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Best Regards,
Yve
Customer Care Team
Great shoes
Great shoes! Site description is good and easy to order and prompt shipment with notifications.
15. Oktober 2025
The shoes are great--my second pair!
The shoes are great--my second pair. Quality construction, stylish and comfort! Love the color too.
BUT the box was severely damaged & partially open. Thank goodness the shoes were not affected.
8. Oktober 2025
Antwort von Spring Step Shoes
Hi Nancy,
Thank you for your 4 Star review!
We’re thrilled to hear that you’re enjoying your second pair of Spring Step Shoes and that you love the style, comfort, and color.
We’re very sorry to hear that the box arrived damaged, and we appreciate you letting us know. We’ll share your feedback with our shipping team to help prevent this in the future.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
I had to return what I ordered this…
I had to return what I ordered this time sorry to say as it’s my first time to do so
Customer Service made this trouble free and so appreciated how nice the person was
15. Oktober 2025
Called the company for assistance call…
Called the company for assistance call was professionally handled person was knowledgeable. My orders are always received within a reasonable amount of time and I love the products offered
15. Oktober 2025
Love these shoes.
This was my first order from Spring Step Shoes although I have purchased shoes from the L'Artiste line elsewhere. I wear a size 5 which is hard to find but Spring Step had an abundance. The shoes run true to size, very comfortable and the design offers that special something so lacking elsewhere.
I am so pleased.
15. Oktober 2025
Antwort von Spring Step Shoes
Hello Sarah,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love Spring Step shoes and have been…
I love Spring Step shoes and have been wearing them for years.
15. Oktober 2025
Customer Service!
Good descriptions of the shoes, easy returns (for a fee), excellent US-based Customer Service personnel who know what they are doing and are always professional and courteous.
15. Oktober 2025
The quality of shoes I ordered is…green leather driving loafer
The quality of shoes I ordered is excellent….I needed to exchange one of the pairs for one size larger and the refund/exchange page on the site did not work for me. I called the company directly and the representative who helped me did an outstanding job of walking me thru the process. So far, I appreciate the service and quality of product I received 👏
15. Oktober 2025
Finally
Finally! Shoes that are comfortable and cute!!!
These shoes are extremely comfortable right out of the box!
15. Oktober 2025
Antwort von Spring Step Shoes
Hello Donna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Very comfortable and stylish
The Spring Step Shoes products are always good quality
15. Oktober 2025
Antwort von Spring Step Shoes
Hello Eleonora,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I wore those boots for one day and the…
I wore those boots for one day and the started peeling and the sole came off. I am still sending the back!!! I have never had this issues with their boots. It’s been a year before I bought these boots so maybe this company is no longer produces good quality anymore.
15. Oktober 2025
Antwort von Spring Step Shoes
Hi Willisha,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re so sorry to hear about your experience and truly apologize for the inconvenience. That’s certainly not the quality we aim to deliver. Our team will be reaching out to you in a separate email to help resolve this issue as quickly as possible.
Thank you for bringing this to our attention.
Best Regards,
Yve
Customer Care Team
Exchanged sandals
I’m happy with customer service to help me with exchange requests- very helpful and easy access. You are the best!!!
8. Oktober 2025
Antwort von Spring Step Shoes
Hello Gwyen,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
First pair of shoes were too small
First pair of shoes were too small. I was able to exchange them easily and love the new pair.
7. Oktober 2025
Shoes are comfortable
Shoes are comfortable, arrive in timely fashion and in excellent condition double boxed, wear well (I have had two pairs of sandals for over ten years), and I get lots of compliments on them every time I wear them!
14. Oktober 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.