Sportsshoes Bewertungen 31

I will not be buying from this company again. The after sales service is appalling. I returned a pair of shoes to them over 2 weeks ago because they were too small. I put a note on the shoes to point out a mark on the shoe that was on there when they were received, so that they did not think I had marked them. I rang this morning to find out why I have not received my refund and the advisor stated that because I had pointed out the mark it had to be handled differently. They have not yet received the shoes from the returns centre and so I am still waiting for a refund. I am very unhappy with their approach and I am out of pocket over 2 weeks after returning them.

I ordered a new pair of Nike running trainers, however the shoes I received have clearly been used. The shoes are dirty and creased straight out of the box with no label.
I contacted customer services and sent photos and was told this will take multiple days for them to investigate.

Ryan was the man I got in touch with and totally sorted it out . Polite , professional , understanding and a very good result. Thankyou Ryan .
Will certainly shop with you again .

Trying to place an order and pay (quite a bit) extra using my store credit and England Athletic Discount.

I thought this would as its been in the past a simple request. I have provided codes and sizes etc.

However as you can see from my email correspondence (several times) agent Somia is being an absolute nightmare.

Worst experience
Don’t buy from there. I requested a pair of shoes 3 weeks ago, but I didn’t receive them or get a refund until the moment.

The first time I've been talked down to and mansplained to by a woman. I'm an experienced runner and know what i want in terms of specs. I wanted advice on 5mm drop or lower trail shoes, having made an off the peg online purchase elsewhere that proved too small. So no, being recommended a pair of 9.9mm drop trail shoes was not welcome. I've voted with my feet and bought from a smaller company, who were polite, extremely helpful and didn't require me to be quiet "and let me finish", while going on to recommend shoes that were the opposite to what I'd carefully explained I wanted -

Worst customer service I have ever experienced in my life. Very unfriendly and dishonest communication. They pretended the returned product had not arrived yet, while the shipment company ended proving it had.
I only got reimbursed my payment thanks to my bank. First and for sure last experience with Sportsshoes.

Very poor return policy charged £3.99 retun £20.00 items, rip off from customers.

Order a pair of shoes and the website selected my previous address, shoes got delivered to the wrong address and lost 100 pounds as there is no response from the people that lives in my old house, therefore they are not returning my shoes and I lost my money. I live 300 miles away and have no way to contact these people and customer service says there is nothing they can do. this is the worst ecommerce and customer service experience Iven ever seen. DONT BUY FROM THIS STORE. They are completely unhelpful and I lost 100 pound and no one cares. Disgusting.

Bought some shoes from this company via Ebay. They sent the shoes out with EVRI. The delivery company took photo of trainers in their car and said the shoes had been delivered, but no one was at home to take delivery. We live on a main busy road and The delivery driver has lost our shoes by either leaving on the main road or lost in the abyss. Contacted Sportshoes and ebay who are not bothered as they say EVRI delivered? Strange how no one signed for the shoes as no one was at home. Taken 3 weeks now of stress from SPORTsSHOES. Now saying please sign a claim form. but no address to send he form back. My advise to them is to change their delivery criteria and to stop trying to FOB their customers off with utter rubbish. I'M STILL FIGHTING TO GET MY MONEY BACK

This time (as always on earlier purchases) very good customer service; multiple contacts on the same order and finally for poor carrier service (*), and in all of them, excellent customer support, namely of: Jade, Jonathan and in the end Ayesha.
Thanks of all.

(*) Presumably very poor carrier service