Spicerhaart Bewertungen 

The Spicerhaart team have dealt with two Ipswich properties for us for more than ten years. They are professional, friendly and always willing to go the extra mile. They have dealt with emergencies and everyday issues, giving expert help at all times. I would recommend Lara Stevens and her team to anyone

Had the misfortune to have to deal with one of their Bristol offices in relation to purchasing a new property.

Was strongly suggested to utilise their conveyance services which turn out to be a complete disaster. No answers to questions, when escalated stroppy attitude on the rare occasions that did get any replies. Threatening attitude when delays were incurred mostly on the developers side. Quite simply the worse property buying experience I’ve had. Please stay well clear… they are driven by money and no customer care or service.

I wish my seller had read these reviews as they have been absolutely horrendous. Never been told so many blatant lies in my life and now discovered they tried to persuade my seller to drop me and go with someone else. Their CEO needs to read the reviews on this site as I’m sure they’d be horrified to know how their company is viewed. I will be following their complaints procedure but don’t expect to get anywhere however if I don’t I will be contacting the CEO

17/09/2021
I’ve received a reply to my review and will be contacting Spicerhaart later today.
Will post any response I get if I feel this needs to be shared

22/09/2021
Have not acknowledged my complaint - watch this space

Forgot to update this what with the move then Christmas so thought I’d do it today 5/01/2022
I received a response from Haart and apparently I made it all up !!! I DEFINITELY would never use or recommend Haart Maidstone ever again

If there is a worse property management company i'd be suprised. The level of service i've received from Haart in the last 8 months is truly horrendous. They were supposed to be managing a property that i own but are impossible to contact via phone or email. They never returned one of the 21 calls i made to them between March 1st and mid August. As for their complaints procedure, it is merely a box ticking exercise to satisfy the internal processes and did not address any of the concerns i raised. To make matters worse i have now had to pay out a substantial sum to be released from contract even though they had neither the ability or inclination to provide me with any level of service.
For anyone considering using Haart to manage their property, don't make the same mistake that i did and use an alternative.

I had an offer accepted on a house with haart, and was asked if I would like Spicerhaart to recommend a conveyancing solicitor to deal with the purchase. I accepted as they said the transaction would run smoother and quicker if I used them and that their relationship with the teams within the recommended solicitors were second to none. I paid the £60 admin fee for this to go ahead.
Within days of working with said recommended solicitor, alarm bells rang. The service and communication within the first 48hrs was abysmal. I called the Spicerhaart office to express my concerns and asked to change to a different solicitor. They again pressured me into keeping them, saying it would add more time and complication to my purchase if I used someone else. They also got a manager at Beaumont to call me and reassure me.
IF THIS HAPPENS TO YOU I BEG YOU LISTEN TK YOUR INSTINCT AND FIND YOUR OWN!
Spicerhaart are absolutely not doing any due diligence to ensure who they are recommending are good enough. My experience with this solicitor has been terrible and is severely effecting my mental health and well being.

I raised my concerns to Spicerhaart on 14th July and received a reply on the 16th to state they would look into it and reply to me by the 23rd. I did not get a reply. After chasing multiple times, I received a reply on the 4th of August. I’m not at all happy with the reply and feel like I’ve been fobbed off. Spicerhaart are still recommending this solicitor to other clients to my knowledge and that is quite simply unacceptable. I expressed further concerns on the 5th and have been ignored since.

PLEASE do not take Spicerhaarts recommendations. My partner and I were naive as first time buyers and regret putting our faith in this company. The solicitor in question has ignored my calls, complaints and emails for over 6 weeks now and the legal ombudsmen is handling it. I only wish it wasn’t too late to swap to someone else and I listened to my gut instinct!

Trying to work with Spicehaart Lettings is quite possibly the worst customer experience I have ever experienced in my life. The combination of lack of competence and complete inability to follow even the most simple of processes or procedures, follow up proactively on any topic or provide detailed, factually arcuate updates makes them a very bad choice to run your property and lettings management affairs. Avoid them at all costs!

I am a landlord and Spicerhaart is my letting agent. This is in relation to the Coventry branch, fka Brian Holt. While many of the staff have been helpful and there has been a quick turnaround in re-marketing my property to the market, the service has been below expectations on two fronts: 1) Spicehaart's Finance team - for months, consistently received incorrect reports and more seriously, there was a mix up between mine and someone else's account. Took many emails over several weeks to get to a resolution; and 2) recent response times from the local team are below SLA expectations - currently waiting 5 weeks for a response to what is a basic issue around owed rent. Currently the issues I'm experiencing are preventing consolidation of other properties with Spicehaart.

Felt as though a review was necessary. Truly disgusted in an interview I had today. I spent 2 4 hour trial days, 2 interviews and came to the last part were I really thought I would get it. I had come so so close. With it being a Zoom meeting I felt very intimidated like I was set up to already fail and I am very disappointed that this was how I was treated. SpicerHaart, I am truly disappointed that this happened. I had to leave the meeting. After just a short conversation, I decided this is a company I would not be able to work for.

Please never use haarts estate agents in woodbridge Felixstowe or Ipswich. I had the most awful experience with them selling my property and they never fulfilled their contract with a very heavy heart I’ve had to pay £4560 for them to do nothing from start to finish of selling my property their customer service is atrocious. After sending several letters of complaint I’ve been passed from pillar to post to different people.
On the day of completion they had not sent the invoice into my solicitor as he had not received their invoice he had to with hold my profit from my property. My solicitor contacted them several times over the next two weeks but still no invoice arrived so in the end my solicitor paid my money but could not pay hearts the estate agent. Thst was in. October 2020. I don’t think they even had my new address where I’ve moved to because I did not receive the invoice until the end of March this year. When I wrote another letter of complaint I was just told that they had overlooked the invoice that is why to taken so long for them to send it to me. Which was rubbish as I and my solicitor had phoned on numerous occasions to get the invoice before the date of completion. I was told that Woodbridge office had closedown as I lived in Saxmundham and that was the office that I took up my sale with and that I had been relocated to the office in Ipswich but from April 2020 to October 2020 they never contacted me at all saying that they had taken over the sale of my property.
If you don’t want to throw good money down the drain don’t use hearts it would be easier for you and your buyer to do it yourself.

Adam at the Bracknell branch has been amazing since the very first interaction.
Adam guided me through the sales process, pulled together some fantastic marketing, and as easy as that we sold our home.
Adam has fully supported me through the process, answered all my questions and advised me.
Adam really understood me and my home.
Fantastic personable, profession and supportive service thank you very much Adam

I would like thank Poonam in the Ealing property Management team. She is a great addition to the team.
Keep up the good work.

Poonam just wanted to say a big thank you. The service you provided exceeded all expectations.
Your hard work is admirable.
Keep up the good work.

Worst service you can imagine. Wrong contracts sent out, unresponsive, weeks for simple tasks to be done. DO NOT USE if you want to actually complete!

Haart / Spicer Haart has been managing my property for 5 years. I am a teacher and I had to move abroad to look after my mother who was ill in Australia, and they managed the property through two tenancies. My property is in Wembley. I have rental properties in London and in Australia. The agency is WORST I have ever dealt with. 1) They have moved my account around the country 4 times, sometimes to an office in another part of the country (First, locally then to Colchester to Ealing and now to North London) 2) They have been, at times, impossible to contact, not returning calls including when a tenant was at risk. 3) Their staff have been negligent in following things up. 5) They have spent my rent without authority, and refused to return funds, dependent on whether they could recover them. 6) They have refused to pay specialist contractors who have acted under my authority arguing that they can only pay contractors ‘on their list,’ even when their contractors could not properly do the job. 7) They send emails that will incur fees, if not answered. 8) They use unethical micro-pixel trackers to spy on the time and duration you read their emails to offset their responsibilities. 9) Their contracts are non standard and obligate landlords to remain with the company, even once a tenant completes their tenancy (to the complete surprise of other agents who say they would never do such a thing) They do this by having punitive charges (contractual) for taking a tenancy over after a lease has expired (one month’s entire rent). So it is practically impossible to leave them!10) They recommend contractors that are negligent, expensive and do not follow instructions, at the expense of the landlord. Their front of house people in the branches have been good, and one or two other staff, but other than that the whole process has been awful and expensive. Their escalation process has been woeful, and their complaints procedure is not transparent, with website links to it hidden. Avoid this company. I have taken time to carefully write this as a warning to other landlords.

It's a shame that in order to start writing this review l had to award a star because this company does not deserve even the smallest portion of a single star. The reviews on their own website cannot be genuine as my experience demonstrate that they are hopeless in all departments. Whether at branch (lettings), accounts or even area manager level the same degree of ineptitude, and worse still, total lack of care prevails. They are unable to resolve the smallest of issues and even worse break countless promises to return calls and emails. Without naming individuals here l will instead mention the branches in the hope that someone will put a rocket up them, NORTHAMPTON and MILTON KEYNES.

Sarah Parsley at Haart Lettings Devon Property Management is excellent. She is knowledgeable, helpful, efficient and works relentlessly to achieve a positive outcome for both the tenant and landlord.
I highly recommend her.

As a tenant in a Spicehaart managed property I am really disappointed with the service over the past 12 months. I reported an issue 3 days ago (tried to telephone answerphone only so left a message, 3 emails and through the online system) and I have yet to even have an acknowledgement and the problem is getting worse. We also had an issue earlier in the year which resulted in the contractor visiting us as he had not be paid and was unable to get hold on anyone. I completely understand that this year has placed additional pressure all round but I am really not convinced that this is good enough.

Poonam is brilliant at her job, I have been dealing with her for over 15 years.
She is always available to help.
Thank you so much.!

What can I say about Poonam, she has been a perfect property manager. She is an asset to the company.