I think their policy of "Final Sale" is a deterrent to returning customers. The site does make it clear that the item you are buying is not returnnable.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently purchased a pair of Sperry boots through their website. They were offering 15% off for new first time customers. I placed the order as a guest and checked off to receive text and email sale... Mehr ansehen
Good product, terrible customer service. Slow responses, generic replies, and no real effort to resolve issues. Orders never arrive on time, and when delays happen, there’s little to no communi... Mehr ansehen
I have always liked their shoes but it seems it’s under new ownership and they not only don’t show reviews of their products, they discourage reviews. My most recent purchase was a “final sale” so no... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Sperry or Sperry Top-Sider is the original American brand of boat shoe designed in 1935 by Paul A.
Kontaktinformationen
Courtland Drive Northeast 9341, 49351, Rockford, Vereinigte Staaten
- sperry.com
Das haben sich andere Leute angesehen
Sperry has a cheap arrangement with…
Sperry has a cheap arrangement with FedEx that will not allow the customer to reschedule a delivery date or allow customer to pick up at Fed Ex Center. I wasted 2.5 hrs of my vacation today with 3 Fed Ex calls, 2 customer service calls and one manager call. Nothing was resolved. The packages will sit in front of my home alerting all (burglars etc) that I am out of town. This is too much of a hassle ... I will NEVER order from them again. There are too many other great companies out there.
6. Juli 2020
Bewertung ohne vorherige Einladung
Terrible Customer Service Experience
I received a notification that my order had been delivered. I was home and went promptly to my porch to grab the shoes. They were not there. I waited knowing that sometimes a driver will mark delivered earlier than actual delivery. I waited, checking periodically. Clearly, the driver left the package on the wrong porch. I called Sperry's customer service line and was told they would open an “investigation” with the carrier to try to recover the package. I heard nothing after a few days - I contacted customer service again to see what was happening with my order. I was told I would have to wait a couple more days because of the investigation. I heard nothing and on the 4th day – I made the contact with customer service again. I was told that FedEx was unable to recover the package so a refund was processed the previous day and it would take 2-5 business days for me to see it in my account. No one had the courtesy to follow up with me.
I do a lot of online shopping. I have only had one other package go missing. My experience with that company was vastly different. I called them and they immediately sent a replacement to me. I was not asked to wait while an investigation was conducted. I was not inconvenienced by the further delay in receiving the item I had ordered. They communicated well and I received excellent customer service.
I am terribly disappointed in Sperry's customer service. I was continually told by the customer service dept that it was the carrier’s issue. How Sperry chooses to handle their customers is on them not the carrier. My issues have not been the lost package, which is of course on the carrier - my issues are with the lack of customer service.
I would not order from them again.
7. Februar 2020
Bewertung ohne vorherige Einladung
Inconsistent
Some of their shoes are very nice. Others are fine. Some of their customer service reps are great. Others are not. Some shoes dig into your heels and make them bleed, ruining the shoes.
Their sizing is super inconsistent. It is impossible for me to know what to order because I have worn 10s that fit well, and 9.5s and 9s that have been way too big, but also 9.5s that fit well.
You can get a nice pair of Sperry shoes at a good price, but it is often a dice roll.
30. Mai 2019
Bewertung ohne vorherige Einladung
Sperry’s website was user friendly
Sperry’s website was user friendly. I had a return and the process was very easy to use. Great prices and quick shipping especially during the holiday season.
29. Januar 2019
Bewertung ohne vorherige Einladung
I've had great experiences with Sperry
I've had great experiences with Sperry. I bought a pair of shoes one time and they broke. Forget to send them back right away and we sent them back to Sperry 2 years later. They sent us a $70 gift card in no time. Just ordered 2 new pairs of shoes and they have solid quality.
29. November 2018
Bewertung ohne vorherige Einladung
Very cute!
Fit as expected. Very cute. As noted, probably not designated for colder temperatures.
13. November 2018
Bewertung ohne vorherige Einladung
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