Sparesbox Bewertungen 7.724

Antwort von Sparesbox

19. März 2025

I’m really sorry for the poor experience you’ve had with this order, Niki. I completely understand your frustration, when you purchase a special order product, you expect clear and timely updates, and we didn’t deliver on that. That’s not the experience we want for our customers, and I sincerely apologise.

Your order was delayed due to freight disruptions caused by Cyclone Alfred, which forced the inbound freight provider's warehouse to close and created a significant backlog. That being said, we should have proactively kept you informed rather than leaving you to chase for updates.

I can see that you cancelled your order yesterday at 2pm and it's since been refunded, but I wanted to let you know that the suspension bushes arrived in stock at 4pm yesterday. If you still need them, I’d be happy to offer a discount and express shipping to get them to you as quickly as possible. I've sent you through an email with all the details.

We are working on improving how we handle situations like this to ensure better experiences for our customers in the future. I appreciate your feedback, and I’m truly sorry we let you down this time.

- Luke Byrnes (Head of Customer Experience)

Antwort von Sparesbox

19. März 2025

Thanks for sharing your experience! We're glad our support team could quickly sort out the mix-up and arrange your replacement. Your recommendation means a lot to us, and we're here whenever you need us again!

- The Sparesbox Team

Antwort von Sparesbox

19. März 2025

Thanks for the kind words! We’re really glad you appreciate our competitive prices and reliable delivery. It means a lot to us, and we look forward to helping you with your next order!

- The Sparesbox Team

Antwort von Sparesbox

19. März 2025

Thanks for the great feedback! We’re pleased to hear you appreciate our quality range and fast delivery at competitive prices. Your support motivates us to keep delivering the best. Looking forward to your next order!

- The Sparesbox Team

Antwort von Sparesbox

Aktualisiert am 12. März 2025

We appreciate you taking the time to share your experience, Archie, and we’re sorry for any confusion around the delivery timeframe. We understand how important it is to receive parts on time, especially when you’re relying on a booking with a mechanic.

Your special order was placed on the 28th of February with an estimated delivery timeframe of 10 business days, meaning it was expected to arrive around the 14th of March. Your order was dispatched on the 10th of March and delivered on the 11th, arriving on the 7th business day, earlier than expected.

We completely understand how frustrating scheduling delays can be when relying on a mechanic’s availability, and we always aim to provide the clearest possible delivery expectations. If there’s anything else we can assist with, please don’t hesitate to reach out.

- Luke Byrnes (Head of Customer Experience)

Antwort von Sparesbox

Aktualisiert am 6. März 2025

We understand that receiving a part that doesn’t seem to fit can be incredibly frustrating, and we genuinely want to help resolve this for you, Chandra. To be clear, we do accept returns. However, based on our records, the water pump supplied matches the correct fitment for your vehicle. We requested images of the issue to better understand what’s happened before proceeding with a return, as we want to make sure it's genuinely a manufacturing fault. If it turns out not to be, sending it back would only waste your time and likely cause more frustration. Our goal is to find the best solution as quickly as possible, and we appreciate your cooperation in helping us do that.
 
Given your previous messages to the team, I think it’s important to note that we’re here to support our customers and always aim to provide fair and respectful service. At the same time, all Sparesbox employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist, or other derogatory remarks. I’ll be reaching out to you personally to see how we can move forward and find a resolution.

- Luke Byrnes (Head of Customer Experience)

Antwort von Sparesbox

19. März 2025

Thanks for the great review! Your positive experience is exactly what we aim for, and we're here whenever you need us again.

- The Sparesbox Team

Antwort von Sparesbox

19. März 2025

Thanks for the feedback! We're glad your item arrived undamaged and at a great price. We appreciate your support and look forward to your next order!

- The Sparesbox Team

Antwort von Sparesbox

3. März 2025

Thanks for the great feedback! We're thrilled that our price, delivery, and quality met your expectations. Thanks again and we look forward to your next order!

- The Sparesbox Team

Antwort von Sparesbox

3. März 2025

Thanks for sharing your experience! We're delighted that you found our ordering process easy and our delivery efficient. It's fantastic to know our quality fuel drums and competitive pricing hit the mark for you. We look forward to helping you again soon!

- The Sparesbox Team

Antwort von Sparesbox

3. März 2025

Thanks for the great review! We're really happy to hear that your filters and oil arrived on time and at a decent price. We appreciate your trust in us and look forward to your next order from Sparesbox!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks so much for the fantastic feedback, Lewis! We're proud to offer great prices and quality service, and your recommendation means a lot. We look forward to helping you again in the future!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the feedback! We're happy to hear our quick response and delivery hit the mark for you. Your support means a lot, and we're here whenever you need us again!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the awesome review! We're thrilled to hear you enjoyed the quality of our brake pads and the quick delivery. Your recommendation means a lot to us, and we appreciate you choosing us for your parts. Looking forward to helping you again soon!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the great feedback! We're delighted to hear you enjoyed the quality and fast shipment. Your satisfaction motivates us, and we're here whenever you need us again!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the feedback! We're thrilled you received your order quickly. It's always our goal to get your parts to you as fast as possible.

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the great feedback! We're thrilled to hear you appreciate our punctual delivery, ease of use, and competitive pricing. We truly value your trust in us and look forward to helping you again soon!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the feedback! We're glad you appreciated our prompt shipment and delivery. We aim to get your parts to you quickly and reliably, and it's great to hear that we're hitting the mark. Looking forward to assisting you again soon!

- The Sparesbox Team

Antwort von Sparesbox

24. Feb. 2025

Thanks for the awesome review! We're really glad you appreciated our communication, value, and quality. We look forward to your next order!

- The Sparesbox Team

Antwort von Sparesbox

23. Feb. 2025

Thanks so much for your continued trust in SparesBox! We're delighted to hear that your parts not only arrive swiftly but also exceed your expectations compared to OEM quality. Your loyalty truly inspires us, and we look forward to helping you with your next order!

- The Sparesbox Team