These gift cards are ridiculous! I called almost all of the places listed on the website as participating providers (e.g., elements) and they do not accept the cards. The one spa that I found that w... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Spa Finder Please Read This - I just received another email response from someone named Jose stating that he is still working on this issue. Jose, as Inalready stated in my last message on this sit... Mehr ansehen
Unternehmen hat geantwortet
I bought 2 gift cards directly from the company to give as gifts. Unable to use either card as Your eGift cannot be viewed at this time Sorry, we cannot process your request at this time. Erro... Mehr ansehen
Unternehmen hat geantwortet
I recently had a family member pass and we found old gift certificates for spa finder in her belongings( it was a Christmas present from years ago). I went to the website to see if it was still valid,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
One Card, Nearly Endless Spa & Salon options, Never Expires | Good at thousands of global wellness travel destinations, spas, yoga & fitness studios. Advice on beauty, balance, food & more! Live well year round.
Kontaktinformationen
78 SW 7th St, 33130, Miami, Vereinigte Staaten
- 855-963-2665
- customerservice@spafinder.com
- spafinder.com
3,0
Akzeptabel
308 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Tried to use it at the spa and it wouldn't go through but went on line today and now have a $0 balance
EDIT: My money was put back on my card.
Tried to use it at the spa and it wouldn't go through so ended up paying the full amount. Went on-line today and it said I had a $0 balance. Called and spoke to a John who told me that it would be 7 to 10 days before they figure it out and he didn't know if the money would go to the spa or back on my card. At the risk of sounding like a Karen, John was INCREDIBLY rude and condescending. He wouldn't give me a reason why this was happening - I just had to wait and see. There was more to his rudeness but you could tell he didn't give a crap what was wrong. Hoping I get my money back. Will never use again because of the customer service.
5. August 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Christine,
Thank you for contacting GiftCards.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Bryan D.
Giftcards.com
Spafinder:- questionable ethics!
I have a Spafinder paper voucher that my daughter gave to me as a gift and I am trying to locate where I can use it in the uk. It seems it is useless and my daughter has wasted her money. Please advise why a voucher that promises massage, facials, yoga and more and has no expiry date written on it is useless to me. Why are these being allowed to be purchased in good faith by the general public and yet not delivering on the service its promising.
27. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Yvonne, thank you for contacting Spafinder.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 1(844) 213-7106
Regards,
Jose G.
Spafinder.com
There is useless customer service
There is useless customer service. I had to call several times about my credit (showing on their website, but being blocked when I pay at spa). Being transferred to different agents 5x and had no clue. So here is my $ 500, this place is a scam!
26. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi V, thank you for contacting Spafinder.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 1(844) 213-7106
Regards,
Jose G.
Spafinder.com
Avoid Spafinder
Can’t find anyone in uk that accepts my spa finder vouchers.
17. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Melissa,
Thank you for contacting GiftCards.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Bryan D.
Giftcards.com
Unable to locate any spa in the UK to…
Unable to locate any spa in the UK to use voucher? I have a £150 voucher but cannot use it? CN someone help?
28. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Kate,
Thank you for contacting GiftCards.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Bryan D.
Giftcards.com
0 Balance Spafinder certificates
Bought several Spafinder paper certificates off ebay years ago. Also my best friend gave me one for my birthday. Checked on the value and some of these have a 0 balance. I didn't have receipts nor did my friend. They just told me they can't honor them. How does a 0 balance happen when I have them in hand? Doesn't the spa take them, they have taken them from me. Lost hundreds of $. I will never buy them nor be given to me again. Buyer beware. They need to keep track of purchases, not me! What are you going to do about it?
25. April 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Diane, thank you for contacting Spafinder.com regarding your certificates, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 1(844) 213-7106.
Regards,
Jose G.
Spafinder.com
I was given £110.00 in SPAFINDER…
I was given £110.00 in SPAFINDER vouchers a couple of years ago from my son as a birthday treat. It says that there is no expiry date so I am still able to use it However I am finding it difficult to locate somewhere in the UK are you able to help please?
Thank you for replying, I didn’t say my experience was not positive I just wondered where in the UK I am able to use the vouchers please and if I can still use the vouchers. I have also completed the request for further details and have submitted it.
17. April 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Trish, thank you for contacting Giftcard.com regarding your redemption issue , we apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard Mall experience, we have contacted you via DM to learn more about experience.
For immediate assistance you can also contact us at (877) 944-3822.
Regards,
Silvia R.
Giftcards.com
I WAS GIFTED A SPA FINDER GIFT CARD AND…
I WAS GIFTED A SPA FINDER GIFT CARD AND CAN'T FIND ANYONE WHO ACCEPTS IT THAT I WOULD TRUST TO PERFORM A MASSAGE OR FACIAL-WHICH IS WHAT I REALLY WANTED-I WANT A REFUND
15. April 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Laura, thank you for contacting Spafinder.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 1(844) 213-7106.
Regards,
Jose G.
Spafinder.com
Can’t find anyone who will accept…
Can’t find anyone who will accept SpaFinder gift cards in Ft Lauderdale,FL except one and they charge $210 total for one hour massage? DISAPPOINTED
10. April 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi franfromsanibelaol.com,
thank you for contacting GiftCards.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Bryan D.
Giftcards.com
IW OULD AVOID THIS COMPANY
You have to have the exact amount to use your card, which is near impossible. So they pretty much take your money and keep it. Just get someone a Visa gift card or direct gift certificate instead. I have three of these collecting dust.
2. April 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Nadia, thank you for contacting Giftcard.com regarding your redemption issue , we apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard Mall experience, we have contacted you via DM to learn more about experience.
For immediate assistance you can also contact us at (877) 944-3822.
Regards,
Silvia R.
Giftcards.com
DONT BUY
so for my wedding a longggg time ago a family member bought us a spafinder voucher for a £100"uk" its something that i have been meanin g to sort out and get somewhere booked the only trouble now i remember is that i could never find anywhere close to us in the uk , no expiry date on my voucher but now after reading all these reviews can clearly see why everyone is leaving a one star - my nearest place is abroad
4. März 2022
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Cheryl, thank you for contacting Giftcard.com regarding your redemption issue , we apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard Mall experience, we have contacted you via DM to learn more about experience.
For immediate assistance you can also contact us at (877) 944-3822.
Regards,
Silvia R.
Giftcards.com
My mother gave me a spafinder multi-use…
My mother gave me a spafinder multi-use card for Christmas and someone hacked it and stole all of the balance. I was so sad because I really needed it. I also felt sad for my mom because she lost her money. I phoned Spafinder in the UK because I live in the UK but my mom lives in California,and asked if they could help me, since it was easier than phoning the US number.
I asked many times, ", are you sure you can help me, it was purchased in California" the guy assured me he could help me. Told me wait a few days for a reply, after he told me on the phone that it had been used. I actually had to ask him multiple times "But used WHERE? WHICH STATE?" we were in
northern California,if used elsewhere it was NOT ME. He said ", oh...yeah...it was used in Minnesota" it just felt so cagey, why would he not say that right off the bat?
To top it all off, they come back to me almost a week later saying " oh we can't help you we only help UK people who purchased cards in the UK"
That's exactly why I asked so many times if you could even help me.
Also,how is he going to say he never encountered this, when they hack giftcards balances all the time? How have you never heard of this? Even I've heard of this scam. It's super common. I told him, can you not ask your manager or something? What the hell. He was clueless.
Needless to say, I have never in my LIFE been to Minnesota.
And they don't even care. Now I'm back to square one having to go through the whole process all over again.
Horrible experience. And also, a lot of those places they list on their website don't even accept these cards.
100% stay away.
Incompetent people on the phones. Ridiculous. Enjoy my poor moms money!
2. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Merlina, thank you for contacting Spafinder.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 1(844) 213-7106.
Regards,
Jose G.
Spafinder.com
Avoid
Avoid! I don't know who actually accepts these but I got one as a gift and there are no spas that accept them, but the website makes it look like there's tons of spas.
I have not been able to find anyone to accept them near me in LA.
I actually have only called places their website lists as "accepts SpaFinder!" and not a single one of them actually accepts SpaFinder and none call me back. If I could actually use these it would be great, but I'm tossing the card because it's an obvious Scam!
27. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Alexy, thank you for contacting Spafinder.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at (844) 213-7106.
Regards,
Jose G.
Spafinder.com
Scam!!! DONT BUY ANYTHING FROM THIS COMPANY
Scam my partner bought vouchers that say they’re valid till 2024. They kept his money and won’t honour the vouchers.
24. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Ceresb, thank you for contacting Spafinder.com regarding the issue that you have with the redemption , we apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard experience, we have contacted you via Trust Pilot DM to learn more about experience.
For immediate assistance you can also contact us at (877) 944-3822.
Regards,
Jose G.
Spafinder.com
Useless card
When I first got a spafinder gift card I was able to use it at a small local spa. Now it’s telling me I have to go to Golden Colorado for a manicure (I’m in New Jersey). No longer useful to me. Rip off.
6. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Jessica, thank you for contacting Giftcard.com regarding the issue that you have with the redemption , we apologize if your experience was not 100% positive.
Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the Giftcard experience, we have contacted you via Trust Pilot DM to learn more about experience.
For immediate assistance you can also contact us at (877) 944-3822.
Regards,
Silvia R.
Giftcards.com
Worse customer service-Will never use again.
I placed an order for gift cards to be sent to my employees for the holidays. The cards were not received and I had to follow up 3 times to get them to send them to me for me to then forward them to my employees making the whole interaction strange. I also never received a confirmation receipt or invoice so I could expense it. I had to reach out to someone 5 times and I still can't get someone to send me a receipt. So aggravating. A complete waste of my time during the busiest time of the year. I will never use Spafinder again.
12/28
My recipient for the e-gift card had to reach out to tell me that the link expired. They attempted to book a massage and when they clicked on the link it stated "address not found rerouting to home page". I then had to contact Spa Finder a 8th time asking for them to fix the issue. When I asked why the link would expire 7 days post purchase they told me it was for security reasons? How does that make any sense? I was told they would fix it and email me the updated e-cards. 10 hours later...still no email of the e-cards. 7 days later, credit card charged, 8 attempts to fix it and I still do not have functioning e-gift cards for my employees. I've given up on a fix and now I want a full refund and will ask my employees to expense a massage instead.
21. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Stephanie, thank you for contacting Spafinder.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 844-213-7106.
Regards,
Jose G.
Spafinder.com
I paid for a monthly subscription of…
I paid for a monthly subscription of $10/month and you guys charged my business account 31 times. Not a good way to start off a business partnership. Why are you deleting my comment? I called customer service and nothing was resolved. I have a case number.
11. November 2022
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hi Leo, thank you for contacting Spafinder.com, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 1(844) 213-7106.
Regards,
Jose G.
Spafinder.com
Thumbs up
I want to change my review to a 5 star. Was unhappy and thought I couldn’t use my vouchers but I called them and they sent me 2 new vouchers which I can use in UK. Thank you!
3. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hello Adele,
In order to better assist you with locating participating spas in your area or any area that you may be going to, please feel free to call us at (866) 569-0449 between the hours of 6AM and 3PM, PST Monday-Friday. One of our customer service representatives will be happy to assist you in any way we can.
Warm Regards,
The Spafinder™ Customer Service Team
Complete scam - do not purchase their gift cards!
Hard to believe this company is an actual business. It is a complete scam.
18. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hello Kate,
In order to better assist you with locating participating spas in your area or any area that you may be going to, please feel free to call us at (866) 569-0449 between the hours of 6AM and 3PM, PST Monday-Friday. One of our customer service representatives will be happy to assist you in any way we can.
Warm Regards,
The Spafinder™ Customer Service Team
Avoid
Avoid! I don't know who actually accepts these but I have had a couple I have received as gifts in my bag for literally years now trying to find someone to accept them.
I have not been able to find anyone to accept them in Austin TX, San Francisco, CA, or Chicago, IL. Maybe someone somewhere actually accepts these but I have yet to find them.
I actually have only called places their website lists as "accepts SpaFinder!" and not a single one of them actually accepts SpaFinder. If I could actually use these it would be great, but its just $200 worth of plastic for me.
23. September 2022
Bewertung ohne vorherige Einladung
Antwort von Spafinder
Hello Jillian,
In order to better assist you with locating participating spas in your area or any area that you may be going to, please feel free to call us at (866) 569-0449 between the hours of 6AM and 3PM, PST Monday-Friday. One of our customer service representatives will be happy to assist you in any way we can.
Warm Regards,
The Spafinder™ Customer Service Team
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