YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and tur... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting ther... Mehr ansehen
Unternehmen hat geantwortet
DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad... Mehr ansehen
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were bac... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
209 W 38th St, #405, 10018, New York, Vereinigte Staaten
- gratitude@soukandsepia.com
- soukandsepia.com
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775 Bewertungen
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It’s been two months and still no…
It’s been two months and still no outfit received. They’ve stopped responding to my email.
*additional edit*
They contacted me after this review and offered future discounts or full refund. I went for full refund. I have received the refund.
They blamed the delay on supplier dispute. Personally I feel they probably doing something very wrong because I found the same outfit in a different online shop at 4 times cheaper than theirs, and I received my order in under two weeks.
My order was on March 15. Today is June 1st. Just tread carefully. I was unlucky. I lost the excitement one gets when the place an online order and look forward to the item.
Maybe you will be lucky.
30. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hi Rahma,
Indeed, what you have been through is something we can call 'unlucky' and 'unfortunate.' It's true that we have been in a battle with some suppliers which is why we are acquiring two new warehouses in CA and NJ respectively to dramatically cut down shipping times.
The reason you may find some of our stuff in other stores is because our suppliers also supply other brands and while it would be really good for us to have them exclusively deal with us, we wouldn't want to lock them in a contract that would hinder them to hustle freely.
Sorry for dulling the spark and excitement you feel from online shopping. We really wish you could be around when things are back to normal. Would be lovely to offer you a service you truly deserve.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Ordered my purchases on April 17th and…
Ordered my purchases on April 17th and here I am almost June still waiting. Every time I reach out I get same lengthy email about delays in shipping. Ridiculous
29. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hi Jeanetta,
Thank you for brining forth your concerns here. It saddens us to know that you have been waiting a bit too long for something you had already paid for. We would be glad to take a closer look and investigate on this matter. To help you resolve this would be our ultimate goal. We will be sending you a request via Trustpilot for additional information that should help us trace and confirm your order. You will be notified and you can respond after that. We are looking forward to your response!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Refund Not Received
On April 27th 2022, I ordered sandals from Souk Sepia and after almost a month of waiting, I was emailed on 5/20/22 that my order had been canceled and a refund had been issued to me. As of today 5/28/22, I’m yet to receive my refund or any response from customer service pertaining to the status of my refund. After seeing all the negative reviews on this site as well as others, I’m disappointed that I didn’t check it out before ordering from this company.
Edit: Although it was strange for the company to request my PayPal email as a form of refund even though it wasn’t my original payment method, I still obliged and provided that info expeditiously. Yet as of today, 6/16/22, I still have not received a refund. Please beware of this company.
Final edit: As of 6/21/22, my money was finally refunded to me through PayPal. I am glad I wasn’t scammed out of my money but I’m still dismayed about the persistence needed to get it.
29. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hell Bonney,
Thank you for writing us! We are absolutely losing face due to the recent rise of unfortunate events that has greatly affected our reputation and the trust of our beloved customers.
Due to an unanticipated shortage of supply thanks to high demand for the Accra heels, they had gone out of stock. We totally miscalculated the situation and that has resulted to this predicament.
We are absolutely regretful for the inconvenience this has got you in. In the meantime, we also will be asking for your PayPal email instead while we fix the issue with our other payment gateways. We shall refund you immediately upon receipt of your PayPal email.
If you do not have a PayPal yet, creating one is pretty quick and easy, so you don't need to worry. You will still receive your money back. Looking forward to hearing back from you! A representative will be messaging you to ask for your PayPal details so we can refund you.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
It’s been 2 months still no tracking…
It’s been 2 months still no tracking and no products. At this point I give up.
26. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hi Elissa,
Thank you for writing in! We are sorry for any trouble we've caused you, but we would greatly appreciate if we can gather your order number and email address so we can verify your purchase. Once done, we shall take a closer look at the order. We've sent you the information request via Trustpilot. We're looking forward to resolving your case.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Do Not Buy From Souk and Sepia
I hate to leave a review like this but it is what it is. I placed 2 orders on January 9, 2022. One order for a coat and the other for a 2 dresses and a hat. I waited patiently for a month without a tracking number or anything. I reached out and like everyone else I received a lengthy email explaining that there were shipping delays and blah blah blah. They asked me to wait like 3 more weeks and said I should have my things. I waited another whole month with no tracking info, nothing. I reached out again and again I got another lengthy email of excuses. I waited ANOTHER months and with no items in site I disputed the charges via paypal and received every penny. Do no buy from this merchant.
25. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hello Sandy,
Thank you for writing about your thoughts on souk + SEPIA as a company. It is true, that we've been plagued by delays recently and have, as you all can see, struggled to fulfill orders due to the effects of the new COVID-19 restrictions in our partner merchant's area.
We are resolving this in the form of 2 new upcoming warehouses in California and New Jersey to save everyone more time as packages will be delivered from within the country once both are up and running.
We hope you'll be around when these are fully operational so you can get the experience you deserve. We really would appreciate a shot at redemption.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
WORST EVER !!!!!
Hello, I ordered a blouse , a pair of earrings and a pair of sunglasses. The blouse I ordered looks nothing like the advertised piece. It was boxy and had no shape to it. I still haven't received my sunglasses or earrings, it's been over 3 months. DO NOT ORDER FROM THIS COMPANY. THEY ARE AWFUL !!! I don't normally leave reviews, but this was the worst experience I've had with a business !!!!
22. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hello Janet,
We would like to express our gratitude for going out of your way to personally write us a review. We are well aware of the shipping delays that have affected multiple customers and their trust and confidence on us, have also been negatively impacted.
We know how much y'all have been agonizing about these delays which is why we are in the process of acquiring two new warehouses which will considerably reduce shipping times.
We'd like to further apologize for the inconvenience caused by our negligence on the quality control area. We are willing to process refunds for you if you no longer wish to wait for the two other items.
We are looking forward to hearing back from you again soon! Please let us know how you'd like to proceed at gratitude@soukandsepia.com and it would be our pleasure to help you!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Shame On You Souk & Sepia!!!
They need to shut Souk and Sepia down! Why is the website still up?! It's crazy! I ordered a couple of items from them January 15, 2 items January 16, and 1 other item January 20. They have a lot of cute clothes, and appear to be a legitimate website. However, they've proven they can't be trusted. People work too hard for their money, and no one has time for fraudulent practices pertaining to their money. I did receive the 2 items I ordered on January 16, swiftly. A sweatshirt, and matching pants. So, I thought I will surely receive my other items. When I noticed I didn't receive a shipping notification pertaining to my other items (in a reasonable time), I contacted them on several occasions. Like everyone stated, they send you an essay of phony apologies as to why your items haven't shipped. And how they appreciate you as a customer. They lie, and insure that your order will ship eventually. They never deliver on their promises. When I ordered from them, their shipping delay excuse (at the time) was to blame it on the Chinese New Year, smh. I got sick and tired of waiting around for them, and demanded a refund for all my other items that wasn't fulfilled. It was a month, when I didn't receive my other orders, smh. I just visited their website (just now), and they still have a shipping delay alert. Only this time, it's different. That's ridiculous, and tells A lot! Buyers beware! Please, don't waste your money or your time! Souk and Sepia, you should be ashamed of yourselves! Your ridiculously high priced items should be shipped to customers at a reasonable time. There's no excuse, it's wrong what you have put people through, and unacceptable!
20. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hi Kea,
Thank you for writing in! We would like to express our deepest regrets for the chain of unfortunate events which compelled you to believe we are an illegitimate company. Understandable that when such things happen to you, it's only logical to believe you are being duped.
Establishing ourselves as a business that cares for its customers' wellbeing, the apologies are of course, wholeheartedly meant. This business was built with customer service and satisfaction as its core which is why we genuinely feel ashamed for troubling you.
We know how much the delays have affected our good relationship with our customers' lately so we have been cooking something up for everyone, and that is two new warehouses in CA and NJ. The acquirement of these warehouses will dramatically decrease shipping times.
We also make sure to process refunds to customers who are not satisfied with us, so in this regard, we are a real company.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
em for…
Received an email my final item for 39.99 was canceled due to "out of stock" however the same day i received the email this item was available "In Stock" but now at full price. Today my items arrived but my "Sandal" were not What i purchased and again I another lame excuse that does not make even the slightest bit of sense🤔🙄
19. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hello Haniyah,
Thank you for writing us your thoughts and sentiments. We want you to know that we regret the misfortunate experience you had with your first and second orders. Upon taking a closer look at both orders, we see that the first order was a Final Sale item which only cost $39.99. However, it ran out of stock before we could ship it due to high demand which is why we had to refund you the amount.
The Final Sale items differ to regular ones because the former are never-been-used purchases that were sent back to us for exchange by customers. That's why it is sold for a relatively lesser price.
As per the Accra sandals, the pair's heels really was meant to be unidentical and we have pictures from another customer to further prove our case. I hope you have a pleasant rest of the evening!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Don't buy anything from here!
I initially ordered a sweater back in November and it delivered within 2 weeks, so I had no issues. I ordered my 2nd item at the beginning of February 2022 and literally have not received as much of an update on where my order is and when its scheduled to ship. I have been in touch with someone named "Fits" who has been trying to help me but they provide overly long and apologetics emails with no useful info and only to wait a little longer. While they have been nice to interact with, it has provided no help in getting my order. I have since requested a full refund and can no longer accept over 3 MONTHS to get one item. I would NOT recommend purchasing anything from this company due to their terrible shipping.
17. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hello, Kye! Thank you for leaving us your review here in Trustpilot. It may be a little too late, but we would like to ask for your forgiveness. All the trouble we've caused is unintentional, but we take full responsibility for those, nonetheless.
Upon taking a closer look at your order, I see that you also had an agreement with Fits for a refund and we hope you receive it as soon as possible. In early January, we have sent a mass email to our customers that some orders are to be backlogged for 6 to 8 weeks. It was even posted in our website's homepage.
Soon enough we will have two new warehouses up and running in New Jersey and California to dramatically lessen the shipping timeframes. Future orders will now be shipped from there instead of having it ship from our partner merchants' respective countries.
We are excited for this change to take effect, and at the same time, we're very thrilled to offer a much improved service to you, our dear customers.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I purchased a dress one week ago and…
I purchased a dress one week ago and been email them since the the same day I place the order to cancel it because it was a mistake and it’s been 8 day and no answer at all I even pay for express delivery and it hasn’t even been ship I don’t know absolutely nothing about the order but they surely run the next business day to get the money from my debit card , I am 100% sure this place it’s a scam and I been caught in it . I feel so stupid and Mad 😡
15. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hi Paula,
Thank you for writing in! We feel totally bad for how your order went, but we would like to make a further investigation as our order numbers only consist of numbers as opposed to the reference number you have included in your feedback which has a letter in the beginning. We're looking forward to hearing back from you. Wishing you a pleasant one ahead.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Trash
I ordered their finale sale Darien Jacket in an xl! It took forever to get here.. I opened the bag they gave me a medium… I am highly upset and disappointed…. This is ridiculous.
14. Mai 2022
Antwort von souk + SEPIA
Hello, Grace! Thank you for going out of your way to write us a feedback. We definitely do now wish this kind of experience for any of our customers. We apologize for letting you down this way. However, upon reviewing your order's records, we see that it has begun moving by the 10th of May, 8 days before the order becomes a month old. Standard shipping takes 3 to 15 business days but orders from early January have been stated to be backlogged by 6 to 8 weeks. Luckily, your item arrived less than a month after it was ordered. As per the item's sizing, we want to express our deepest regrets that you received something that doesn't spark joy in you. We would like to make up by providing you a refund in the form of store credits instead as we cannot monetarily refund Final Sale items for the reason that it's already highly discounted. We shall send you a follow-up email so we can get in touch and receive your decision. Looking forward to hear from you soon!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Bizarre - and no order to be found.
Souk has been the most bizarre shopping experience I have had to date.
I ordered nine weeks ago and I've been in contact with them about my order - they are very responsive and write out these incredibly apologetic, long, well thought-out and wordy emails about why your order is nowhere to be found.
Still no order. It's very strange.
Word of advice to Souk: Use the same energy and resources that you're using on communications and those pretty social media posts and re-allocate to actually getting your orders out.
13. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hello, Karla! We are deeply ashamed to face you after hearing about what you have to say about the delays. Your feedback is one that we can never really be mad about knowing that delays have been going on ever since the start of this year. We even had that posted in our website's homepage, some orders are backlogged for 6 to 8 weeks with the exception of Final Sale, WEARable Art and Athleisure which only takes around 2 to 3 weeks to ship. We can agree that your experience must be something that isn't commonplace as everything seems to be made quick and easy nowadays. We think it is completely normal for you to have this kind of reaction, but we do not want to make this a normal thing when ordering from us. For these reasons, we are in the final stages of acquiring 2 warehouses in New Jersey and California which will serve as a long-term solution for the delays here and there. We know our customer service is great and all, but we really would like to match that level with our shipping to make this organization truly exceptional. We pray that one day you'll be able to give us a shot at redemption.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I have not yet received my item
I have not yet received my item! I placed the order April 14th! That is CRAZY!
11. Mai 2022
Antwort von souk + SEPIA
Hi Carla,
We pay heed to your cries for help as this is our obligation as people of the customer care industry. We understand your frustrations as it has been a month since your order was placed.
Your sentiments are completely normal especially now that everything in the world is face-paced and seem instantaneous. We have posted a disclaimer in our website's homepage about the orders being backlogged for about 6 to 8 weeks with the exception of Final Sale, Athleisure and WEARable Art items which go for 2 to 3 weeks.
Luckily, as we were checking your order ID, we have found your items have been delivered on 14th of May 2022 per the UPS tracking number. We hope that by now, you are enjoying the items you've received!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
My rating is based on you guys…horrible shipping
My rating is based on you guys shipping. I ordered well over 1 month ago and I just now received one of my orders. I never received an email telling me that my order had been shipped. There’s a disclaimer on the website informing customers that orders are backlogged, but I ordered from you guys over a yr ago and even than; the order took way to long. As a result of your poor shipping I don’t even want to shop with you guys again. Waiting 2 weeks for an order is a lot. Waiting over a month is a disgrace.
11. Mai 2022
Antwort von souk + SEPIA
Hello Brandy,
We take accountability for the inconveniences you have suffered due to unfortunate circumstances, namely shipping delays. Indeed, there is a disclaimer stating orders may be backlogged for 6 to 8 weeks with the exception of the Final Sale, Athleisure and WEARable Art items which take the standard 2 to 3 weeks. Just to avoid confusion, April 9th of this year was when the order was placed according to the order ID. The package has been delivered on the 16th of May per the USPS tracking number.
Nonetheless, we get your frustrations and think take it seriously, as a reminder for ourselves to become better for you. It is bizarre to think that these roadblocks have paved the way for solutions. We hear all the cry-for-helps and have two new warehouses for our answer which will come be located at New Jersey and California.
The acquirement of said warehouses will dramatically reduce shipping times for orders and should, once and for all, become a long-term solution for the delays. With this, we are ready to face the future with newfound hope.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
If it ain't right it ain't right
Have yet to receive my package. Or any communication about why it's so delayed. It's been over 3 weeks and no word. They forward you to a tracking website that doesn't even track your package. There's no way to get a hold of customer service. If the item I got wasn't on sale I would cancel the order but it was final sale. Really disappointed because I love the styles I see on the site but not pleased with the service and there's plenty of other sites with cute clothes. Maybe not black on but if it ain't right it ain't right.
11. Mai 2022
Antwort von souk + SEPIA
Hi Louise,
We apologize for our shortcomings on providing adequate updates for your order's whereabouts. There have been cases of packages on the move despite couriers being unable to update the shipping information and this may have been one of those.
As a matter of fact, the item is already delivered as per the UPS tracking link we have got here for your order. We did not mean to leave you in the dark.
All that matters now is that your item is finally in your hands. Also would like to thank you for praising the styles we offer. We hope you can give us a chance to redeem ourselves.
Orders would be quicker once our NJ and CA warehouses are fully operational. This would mean lesser shipping time for your purchases!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Waste of money and time.
I placed an order on 4/5 and the order was in process for almost a month. I asked for the order to be cancelled and my money refunded. This still has not happened. To further increase my frustration and lack of confidence in this company. The shoes shipped and arrived 1 month after I placed the order and the order was to have been cancelled. The package was damaged, the box was crushed, jewels has fallen off one of the shoes because the glue used was garbage. Who ever packaged the shoes did NOT PERFORM A QUALITY CHECK as the jewels that fell off the one shoe were placed in the bag with the shoe where all the jewels were in tact. This has been the worst shopping experience with a company I have ever had.
10. Mai 2022
Antwort von souk + SEPIA
Hi Tanya,
If we had full control over the shipping and quality checking, this wouldn't have happened. Know that it frustrates us just as much that things have headed into this direction.
We have been fully aware of the backlash we have been receiving for the past months, mainly caused by the delays, and are committed to find workarounds to improve our quality of service.
And what exactly are we doing to counter the delays? We are in the works (and in the final stages) of acquiring two warehouses in New Jersey and California to have the majority of your orders ship from these two states and within the country.
Most of our suppliers are located in Asia which has proved to be a problem for you and us. We sincerely extend our deepest apologies for the trouble you've been through. Nonetheless, your order has been refunded upon checking our order tracking system.
We hope that you can still give us a chance to prove our worth once the warehouses are fully operational. Wishing you a pleasant rest of the evening!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I love everything I purchase ❤️ Bravo…
I love everything I purchase ❤️ Bravo ladies!
Let me know if you want me to tag my outfits and how I pull it together! I always get major compliments and the question....where did you get that from !
10. Mai 2022
Antwort von souk + SEPIA
My, oh, my, Shironda!
We'd absolutely fancy a social media mention from a customer whose been engulfed in satisfaction and happiness from her order! If you are in Instagram, you can mention us at @soukandsepia
We'd love to get an idea of how you put your outfits together, girl! We welcome your creativity and ideas! Thank you so much for showing us your love and support for the brand! May blessing come your way in the days that lay ahead!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Exceptional Customer Service
I must say this brand has is exceptional customer service. I was a manager at a boutique in Beverly Hills, California and customer service was a core focus for me and the growth of my location. This is exactly the type of service that will prompt a positive social media comment/ review.
7. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Your acknowledgement of our efforts makes us blush in happiness, Rashida! Customer service people understanding fellow customer service folk is one of the reasons we show up at work and keep doing what we do best.
So glad our efforts has been met with the same amount of love we have put into the job. We pray luck finds you at every corner in pursuit of your dreams. Wishing you a pleasant rest of the evening!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
It has been a month since I ordered…
It has been a month since I ordered something, I still didn't get a tracking number.
4. Mai 2022
Antwort von souk + SEPIA
Hello Claudyane,
We want to express our sincerest apologies for the tracking information delay you have experienced. Please know that we do not wish this kind of experience for any of our customers.
Luckily, when we checked your order in our system, it appears that your package has been safely delivered on the very same day this feedback was posted, May 5th.
I hope you are enjoying the pieces you've purchased right now. Please don't hesitate to write us back should you have further inquiries. Wishing you a pleasant rest of the evening!
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I ordered a size 9 the shoe says 40 I…
I ordered a size 9 the shoe says 40 I can’t get my toes in the shoe I’m very dissatisfied these a very cheaply made as well the rubber is like hard plastic the colors aren’t as vibrant as the website shows !!! HORRIBLE
4. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von souk + SEPIA
Hi Kelly,
Thank you for expressing your thoughts here. It is important for us to know about your troubles as knowing is the first step to resolutions.
We would like to express our deepest regrets for this truly unfortunate incident. Cash refunds, unfortunately is not an option as much as we would like it, for the reason that it is a Final Sale order in question.
We can, however, refund you in the form of store credits that are equal to the pair of shoes' cost. Would you fancy a store credit refund instead to get a better pair?
If so, we would gladly cater to this with a few extra credits you can spend on aside from the amount of your order. You can email us your decision at graititude@soukandsepia.com.
With Gratitude,
—The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.