Rung through to claims as a designated speaker for my dad. Was belittled and huffed at. Even though I had done through security for myself and my dad then refused to listen or talk to myself. Talked o... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Mehr ansehen
Unternehmen hat geantwortet
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktinformationen
Lysander House , BS10 7TQ, Bristol, Vereinigtes Königreich
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Gut
605 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
First time for many years that I have had to use my car insurance. Customer service was very good and straight forward. I would reccomend them 10/10
11. März 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Setting The Record Straight
Unfortunately the poor review I wrote for Somerset Bridge Insurance regarding their " incredibly poor service " was written in good faith for what appeared to be this company.
This was not the case. It was in fact a scam insurance claim management company who later said their name was ACD , they seemed to be affiliated with another company called Hammond Fleet Care Services who were assisting them in their con.
The matter was only discovered when the real Somerset Bridge Insurance contacted me with regards to the claim..... I am pleased to set the record straight.....
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Declan was lovely and made me feel at…
Declan was lovely and made me feel at ease during a phone call that made me anxious and caused some stress. Thank you so much for being kind and understanding it’s not nice having a little crash. He was amazing!
6. März 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
So far so good
So far so good. Initial call well taken by Tom and he gently led us through the process in hand.
28. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Alex is the best one who sorted the…
Alex is the best one who sorted the problem out.
Rest ppl put me on hold and disappeared but Alex is the man!! ❤️
3. März 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Corrupt organisation threats to my mental health, credit file!
why does Somerset bridge ltd AKA GO SKIPPY cancel your premium via text then threaten you say you owe them money £171 #corrupt #extortion at it worst and threaten to report you to credit agencies impacting my career, mortgage and mental health #fca i will not be bullied into debt unlawfully Damian Arnold CEO !!
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke with a Karon this morning who…
I spoke with a Karon this morning who helped and guided me in the right direction after my car was hit from behind. Really helpful, would defo recommend!
18. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
If I could give less than one star I…
If I could give less than one star I would. I waited over 3 weeks to get my payout after an accident. Every time I called I was told the money would come that day. It never did. Also their staff speak very bad English which makes it almost impossible to resolve a situation. Awful customer service. Avoid like the plague
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Person on the other end had a nice…
Person on the other end had a nice demeanor and was helpful.
14. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick resolve my issue,very…
Quick resolve my issue,very professional people.Many thanks
13. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The person dealing with my claim tom…
The person dealing with my claim tom has explained it to me very well with it being my first accident
13. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Cancelled my insurance because somerset…
Cancelled my insurance because somerset bridge ltd acting on behalf of Watford insurance, made a claim they told me they wouldn't pay out because it was my fault sent me a letter stating that my car was being catergrised has cat n, did a hpi check and it showed my car has being a cat s and they had no right to do that, they didn't pay me out at all they also took my money stay away from somerset bridge limted insurance who work in paternship with goskippy and watford insurance,they have also refused to provide me with my no claims discount which I am entitled too has these were protected, I have raised a complaint with Financial obsdaman service now. Has they are being treating customer unfairly
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I have fleet policy and a open claim of…
I have fleet policy and a open claim of van theft its been four months and every time I ring I am told we are waiting reply from underwriter
Am paying £55.000 a year and hoping to add more vans however the service am getting is not even worth £600
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Fair
Edit: fair enough, my issue was resolved at least I'm in the clear. Would recommend training the female staff to be polite as male staff seems to be very polite.
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Adam was 10/10
Had an accident happen to me and the support team were amazing and helped me with every step. I spoke with Adam and he was patient, calm and kind when I was a bit shaken up. Absolute brilliant team.
7. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Linda’s a superstar
Just wanted to share my experience with the company today. Linda went out of her to contact me to give an update. She made the experience ten times easier and less stressful. Appreciate her greatly! Thank you
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Well done Tom
Well done Tom! He helped with my enquiry in a friendly helpful manner and put my mind to rest. He is an asset to your company
7. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick, Simple and Thourough.
Was very polite, helpful and informative. The process was simple and relatively quick.
7. Februar 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.