Karen was brilliant she explained everything to me the whole procedure so I could understand it she was very patient and kind went through every detail I can’t thank her enough for her patience
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a really positive experience speaking with Ethan H who handled my call today. I was feeling quite anxious about the situation and had to ask him to repeat things a few times, but he was incred... Mehr ansehen
Unternehmen hat geantwortet
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very... Mehr ansehen
Unternehmen hat geantwortet
3rd party but can't receive payout payment due to account details required. Can't speak to an accounts member and Customer Service can't tell you what information is required. Now left in limbo. A... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktinformationen
Lysander House , BS10 7TQ, Bristol, Vereinigtes Königreich
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
Gut
602 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was amazing and really helpful in…
Tom was amazing and really helpful in the first time in my life I was in the need of make a claim.
Thank you very much Tom
10. Juni 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
WORSE COMPANY EVER TO USE FOR CLAIMS
Bag of Shit, wouldn't recommend at all, most of the staff dont want to be there and the customer service is appalling, especially the manager.
I am a victim of a hit and run, when I gave them the registration number of the other viechle they confirmed its insured with a certain company. I contacted this company and they confirmed that they do not insure the third party's vehicle. When I made Somerset aware, the third party is not nsured with the information that they gave to me, they was asking me who was the insurers. LOL
Why am I doing your job? You should tell me and have the correct information.
The claims people was telling me that I have to pay my access for my vehicle to be repaired knowing it wasn't my fault because they are not a 100% they can recover my money back because of the incorrect information. The database that they use must be OUT OF DATE OR NEED UPDATING because I contacted the same company who they use to gain insurance information and I was given the correct insurance details. (But not the one that they confirmed to me by 3 different agents).
I am ready to cancel my insurance because of this s*** company.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe was incredible
Chloe was incredible.
Im 42 years old and never had an accident. I was in shock and unsure of how to manage or proceed.
Her kindness and gentleness is a great asset to the industry. Something I didn't not expect to encounter.
6. Juni 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with one of our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Quick friendly call
Called today and was answered quickly, spoke to Tom who was very reassuring and informed me fully of process. I am really pleased with service received
5. Juni 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with one of our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
do not use this company total crooks
do not use this company total crooks
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I USUALLY DON’T WRITE REVIEWS BUT…
I USUALLY DON’T WRITE REVIEWS BUT PLEASE AVOID AVOID AND AVOID. I’LL BE SPEAKING TO THE OMBUDSMAN AND MY SOLICITOR
5. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID LIKE THE PLAGUE
Sell you insurance then when signed, they ask for documents, when they get them, they say policy needs changed and then charge you £50 admin fee, and £550 to keep your car insured otherwise you need to cancel, if you cancel you get charged £35 plus a months fee plus a finance charge plus plus plus. You are better paying the extra £200 and going with a reputable insurer
COMPLETE SCAMMERS
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Max was very patient and clear about…
Max was very patient and clear about information needed. He was also empathic and I felt he listened and put me at ease whilst I was reporting my accident. Thank you for your assistance. Pauline
8. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Excellent service by Karen who answered…
Excellent service by Karen who answered all my questions in stressful situation. Very knowledgeable and easy to deal with.
14. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I Spoke to Tom who was very helpful
I Spoke to Tom who was very helpful, informative and caring!
13. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
A good experience
An upsetting experience was made easier to go through by Toms understanding and professionalism
13. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
10/10 customer service!
I just wanted to say a big thank you to Karon for her outstanding help with my recent car insurance claim following an accident. From the very start, she was incredibly professional, patient, and reassuring—exactly what you need during a stressful time. She explained everything clearly, kept me updated at every stage, and made the whole process feel a lot more manageable.
Her attention to detail and calm, friendly manner genuinely made a difference, and I felt completely looked after. It’s not often you come across someone so helpful and efficient, and I honestly can’t thank her enough.
Cheers, Karon – you’ve been absolutely brilliant.
12. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Assistance
I required supporting assistance from Somerset Bridge Limited and I am extremely happy with the service that was provided. I was assured that company will deal with enquiry on my behalf with best interest intentions.
I strongly recommend SBLN services.
12. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
*AVOID* painfully bad
*AVOID* I've had such a BAD experience with this company I feel that I need to warn others. My named driver was involved in an accident, they told me I was at fault and I accepted it. I have committed DAYS on phone calls/emails and meetings. The case is very straightforward. 3 months on and I am still being HASSLED to provide copies of information I've already provided. They sent round a claims handler who arrived in jeans and a t shirt and had a young girl waiting in the car for him. I think he thought he was a CID officer and that I was up for murder!. He told me I needed to let him take photographs of me so that he could prove to the insurance company that he'd done a face to face meeting! Obviously the insurance company has trust issues with their 'CID officer'. Who knows where my photos will end up! I now have a data security RISK which I never had before dealing with Somerset Bridge. So UNPROFESSIONAL. They've sent me further requests for copies of drivers licences after I've already provided them multiple times. This company are DISORGANISED and UNPROFESSIONAL. They are impossible to deal with. I'm now 3 months on and still being asked for the same information. I WILL NEVER USE THIS COMPANY AGAIN. The small premium saving is not worth the HASSLE.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I want to thank Danielle
I want to thank Danielle, made everything so easy for me, aided me and very good response time.
11. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thank you very much to the person I spoke with about my new claim
Thank you very much to the person I spoke with about my new claim. Karon was very helpful, nice and so polite and understanding. Very professional
8. Mai 2025
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Antwort von Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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