The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definite... Mehr ansehen
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... Mehr ansehen
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Kontaktinformationen
Südafrika
- solencostore.com
4,8
Hervorragend
584 Bewertungen
Hat 83 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good communication but just too many…
Good communication but just too many emails one to confirm the order one for delivery out notice and one for receipt is sufficient. think I received about 9 emails. The 10% discount offered made me cancell my order with yuppy chef but if i didn't see that email you would have lost a sale. maybe best to offer lower pricing from the start or signup discount.
15. Januar 2026
Antwort von Solenco
Hi there, thanks so much for the feedback, we really appreciate it.
You’re totally right, that’s a lot of emails. Some of them are automatic updates so customers know exactly what’s happening with their order, but we agree it shouldn’t feel overwhelming and we’re actively working on simplifying this.
Thanks as well for the note on pricing and discounts, that’s really helpful insight, and we’ll definitely take it on board as we refine how we run our offers.
We’re glad you chose us in the end, and thanks again for helping us improve
Excellent service and quality products
Excellent service and quality products. Solenco offers a seamless website experience, quick delivery, and great customer support. Highly recommend.
6. Januar 2026
Fast efficient service
Fast efficient service. Product arrived in good condition as described
5. Januar 2026
Antwort von Solenco
Hi Daniel,
We’re sorry for the inconvenience caused by receiving a remote with a flat battery. While batteries can occasionally discharge during storage or transit, we understand how frustrating this is and apologise for the experience.
Thank you for taking the time to share your feedback.
Kind regards,
The Solenco South Africa Team
Professional Service
I was impressed by the quick processing of my purchase. I received the products about 24 hours after ordering! Thank you! The fans purchased are really quiet but powerful.
13. Januar 2026
I purchased the Arete 2 and have never…
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfectly and effectively even with an open window. Delivery was quick. Highly recommend the company and the item.
14. Januar 2026
good product and good service.
good product and good service.
The price may become too high in future and may force me to look at a more affordable alternative, as I am a pensioner
13. Januar 2026
Quick and efficient service
Quick and efficient service, easy on-line system, fast delivery.
Very happy with the product.
12. Januar 2026
The product is really effective and was…
The product is really effective and was delvered the very next day! Exceptional customer service.
2. Dezember 2025
Have not received my order placed and…
Have not received my order placed and paid for over a week ago!
12. Januar 2026
Fantasic product
Fantasic product, works like a charm.
Dropped the rooms humidity from 70% down to 53% in a few hours.
Wish I had bought this earlier.
9. Januar 2026
Professional and fast.
I needed a remote for an older model of a Meaco fan. Not only did Solenco have it in stock, they delivered it at my door within 24hrs. Great service.
7. Januar 2026
I received the filter on time
I received the filter on time, but when I fitted it, the light still showed yellow. I called Solenco and the consultant told me the sensor probably needed to be replaced, but I should first try blowing onto the sensor with the hairdryer, which I did (cool function). But it still showed yellow afterwards. I already had the machine serviced by you once before because of a faulty sensor, and now have to do it again!. It's a very costly air purifying system, with the regular change of air filter, and faulty sensors. If I would have been told that at @Home, where I purchased it, I wouldn't have bought it.
7. Januar 2026
Antwort von Solenco
Hi Maike,
Thank you for taking the time to share your experience, and we’re sorry for the frustration this has caused.
We’re glad the replacement filter reached you on time, but we understand how disappointing it is when the indicator does not reset as expected, especially given that you’ve previously had the unit serviced for a sensor-related issue. That’s certainly not the ownership experience we aim to provide, particularly for a premium air purification system.
The filter indicator is linked to a usage and air-quality sensor, and in rare cases the sensor can become faulty, which may cause the light to remain yellow even after a new filter is fitted. While troubleshooting steps like cleaning the sensor can sometimes help, it’s clear in your case that this has not resolved the issue.
We’d really like the opportunity to put this right for you properly. Please could you email us at info@solenco.co.za with your details, referencing this review, so we can arrange a full assessment and resolve the sensor issue as quickly as possible.
Thank you again for your feedback, it helps us improve both our products and the support we provide.
Kind regards,
The Solenco Team
Good advice and quick delivery
6. Januar 2026
The goods arrived at the allotted time
The goods arrived at the allotted time, purchase was simple. The purifier is efficient and the humidifier silent and leaves no water lying around it.
5. Januar 2026
MeacoFan 260C cordless TOPS !!
Purchased this second MeacoFan 260C because the first one was performing well - good battery life, very portable.
Delivery within two hours of placing order !! Very impressed.
5. Januar 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.